BSBMGT517 Manage Operational Plan Assessment for SIT50416 Diploma of Hospitality Management

This assessment coversheet is for BSBMGT517 Manage Operational Plan for SIT50416 Diploma of Hospitality Management. It includes a brief summary of the operational environment, policies and procedures, role of operational plan, resource requirements, action plan, KPIs, and contingency plan.

AIC-UP-BSBMGT517-V4.0 Page 1 of 17
Assessor’s Final Comments
Assessment Submission Sheet
Course SIT50416 Diploma of Hospitality Management
Unit BSBMGT517 Manage Operational Plan
Assessor Name
Student Name
Student ID
Date Due
Please read and sign this assessment coversheet and submit it together with your assessment to your
Assessor by the due date.
Student Declaration
 I declare that the work submitted is my own, and has not been copied or plagiarised from any
person or source.
 I have read the Plagiarism Policy and Assessment Appeal and Reassessment Policy in the
Student Handbook and I understand all the rules and guidelines for undertaking assessments.
 I understand that by typing my full name in the student field this is equivalent to a hand-written
signature.
 I give permission for my assessment material to be used for continuous improvement purposes.
Student Signature Date
Submitted
Assessor Use Only
Assessment Items Result
Task 1 Case Study S NS
Task 2 Portfolio S NS
Task 3 Report S NS
Final Result for this unit C NYC
Student Declaration: I declare that I have been
assessed in this unit, and I have been advised of
my result. I am also aware of my appeal rights.
Assessor Declaration: I declare that I have
conducted a fair, valid, reliable and flexible
assessment with this student, and I have provided
appropriate feedback
Signature Signature
Date

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Task 1
Assessment Instructions
This is an individual assessment. You are required to demonstrate skills and knowledge required to
develop operational plans in consultation with key stakeholders.
If you need help understanding any questions, ask your assessor to explain.
Procedure
In response to a simulated business scenario, you will research resource requirements and develop
(or amend) an operational plan in consultation with relevant stakeholders. As a part of the
development of your plan, you will set performance indicators, plan for contingencies, and obtain
approval in accordance with organisational requirements.
Read the BBQfun scenario information provided in Appendix 1 and the BBQfun simulated business
documentation provided by your assessor. Submit a portfolio of your implementation documents as
outlined in the specifications below. Keep copies of your work for use in Assessment Tasks 2 and 3
and for your own records.
 Write a brief summary of the BBQfun operational environment that includes:
 an outline of the legislative and regulatory context that is relevant to BBQfun’s operational
plan
 an outline of the BBQfun policies and procedures that directly relate to the operational plan
 an explanation of the role of an operational plan in achieving the successful
implementation of the e-commerce strategy
 a discussion of your intention to either develop a new operational plan for BBQfun, or to
amend the existing operational plan; support your discussion with reference to different
methods and models for developing operational plans – such as methods for setting goals,
outlining actions, identifying risk and monitoring performance.
 Research resource requirements for implementation of e-commerce strategy and develop
an action plan for the implementation of the e-commerce strategy. In your plan include:
 physical resourcing (all major steps for resourcing, including procurement of different types
of resources, but not to the detail of including all procurement steps for each resource type)
and human resourcing (all major steps, e.g. recruiting, training, communication)
 timelines and milestones for implementing the e-commerce strategy
 consultation and communication (ensure all affected staff are informed and engagement is
encouraged for all stakeholders).
 An example action plan template is provided in Appendix 2.
 Ensure plans adhere to organisational requirements set out in the scenario and in relevant
policies and procedures.
 Develop performance indicators for operational and financial targets and amend or
develop existing operational plans to include KPIs and financial targets related to e-
commerce strategy.
 Develop a balanced scorecard for an e-commerce customer service representative
including three KPIs and associated targets.
Note: The current budget and operational plan for BBQfun is located in Appendix 1. A balanced
scorecard template is located in Appendix 3.

Please answer Task 1 here.
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 Identify at least three risks to the implementation of the operational plan and develop a
contingency plan for each risk (you may use the contingency plan template provided in
Appendix 4). Risks must include:
 one risk due to employee underperformance
 one risk related to management of intellectual property (IP)
 one risk due to breach of health and safety compliance responsibilities.
 Develop a proposal for resourcing to be presented for approval to the Operations General
Manager (your assessor). Include in your proposal:
 description of proposed implementation of resourcing
 breakdown of costs
 benefits to organisation
 a list of different approaches to developing key performance indicators
 risks to organisation by not implementing
 outline of identified risks and contingency planning
 description of sources of information used to develop proposal (use internet research on
technical aspects of e-commerce and importance to retailers; use consultation, use company
financial projections).
 Present proposal for approval by the Operations General Manager (your assessor).
To be deemed competent you will need to successfully demonstrate the following:
You must:
1. present the resourcing proposal for approval from your assessor
 submit a planning portfolio, including:
 a summary of the operational environment of BBQfun
 action plan
 performance indicators for operational and financial targets (in the new/amended
operational plan)
 balanced scorecard for e-commerce customer service representative
 proposal for resourcing.

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INTRODUCTION
Managing operations plan are those perspectives which has been used in order to develop proper
structure which makes different operations of business performed more effectively. Through business
operation plan various aspects of business is covered that makes business conducted more effectively.
Also managing of business operations is an important perspective that is used for managing budget,
sales, production and manufacturing of good by an organization. Further managing of business operations
leads upon improving business conditions in faster and better manner. Scope of business operation
management is wider as it tends to improve business with over all growth. Nature is dynamic as it makes
operations of business performed more effectively. The selected case study is based upon BBQ which is
an e-commerce organization. In this report things covered is based upon operational environment,
resources related to business operations with action plan and KPI.
MAIN BODY
Task 1
Brief summary of the BBQfun operational environment
Since BBQfun is an online store and has been operating through online means the operational
environment relates with e-commerce. As per the operational environment of BBQ various operations are
performed with the help of online means. The operational environment is based over making business
operations performed more effectively. E-commerce has helped in making BBQ achieve high profit and
revenue through selling its products. As per this operational perspective BBQ is able to makes business
complete more effectively. Through e-commerce strategy an effective business environment has been
developed which has helped in making business improved with better structure.The organization has
established its operational environment and policy thus ensure itremains ethical and accurate regarding
sales, advertising, and marketing. It will ensure that allactivities and operations are in tandem with the
Australian standards, legislation, and codes ofconducts.1Without a doubt, the firm intends to use
procedures and policies relating to itsmarketing materials to enable to comply with the country’s
legislations relevant to theAustralian Advertising Standards Bureau and marketing practices. Businesses
in Australiaoperate under the Australian legislative and regulatory contexts. BBQfun is never
exceptionaland it intends to comply with these provisions. BBQfun anticipate using the policy to ensure its
transactions with stakeholders like employees, tenants and clients.
An outline of the BBQfun policies and procedures that directly relate to the operational
plan
The personnel will should comply with the strategies laid down with the aid of using BBQfun. The
customer and income carrier employees should adhere to the precise written strategies as provided at
some point of the induction process. In maximum cases, the agency expects the personnel to use
templates to assist them in documenting advertising operations and sports. As new employees of the
agency, the agency expects those employees to are searching for the manager’s approval for diverse on-
line advertising sports. The income and advertising representatives must use advertising sports and
substances which might be applicable to the Privacy Act. For instance, they must desist from the use of
private photos to marketplace the goods without the consent. The on-line advertising workforce must
additionally follow the legislation on Do Not Call Register for reaching advertising purposes.
Explanation of the role of an operational plan in achieving the successful
implementation of the e-commerce strategy
To offer agency employees with a clean photograph in their duties and duties in linewith the
desires and goals contained in the Strategic Plan. - A control device thatfacilitates the co-ordination of the
agency's resources (human, economic and physical) sothat desires and oblectives withinside the strategic
plan may be achieved.- Sets overall performance signs that permit for tracking of success.

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Discussion of intention to either develop a new operational plan for BBQfun,
An operational plan outlines the sports and goals which the business enterprise will perform so that
can paintings toward attaining the goals and goals set out within side the strategic plan. It offers the
framework for an business enterprise's everyday operations. Thus the intention is to make sure that over
all development of an organization is done more effectively.
Research resource requirements for implementation of e-commerce strategy and
develop an action plan for the implementation of the e-commerce strategy.
There are various resources which are required to be used for developing ecommerce by an
organization like BBQ which are as follows:
Computer System:
(ii) Internet Connection:
(iii) Technically Qualified Workforce:
(iv) System of Receiving Payments:
(v) Well-Designed Website:
(vi) Effective Telecommunication System:
ACTION PLAN
Action plan
What do I want
to learn?
What support
and resources
will I need?
What do I have
to do?
How will I
measure
success?
Target date for
review?
Time
management
skills
Mentor and
execution skills
Need to develop
effective time
table
To evaluate the
satisfaction of other
stakeholders of life
15/08/22
Technological
skills
Proper training
and guidance Need to make
efforts and
By a way
interacting with
other persons
20/07/22
Communication
skills
Seminars and
workshops
Need to perform
well to lead
people
By a way of
followers
satisfaction
15/12/22
Physical resourcing
Human assets control is described because the procedure of recruiting, selecting, inducting, orienting and
offering education & improvement to the personnel operating in the corporation. The primary position of
Human useful resource branch is to control the personnel operating in the corporation in a way that assist
in accomplishment of organisational dreams. BBQfun is a British store which operates its commercial
enterprise all through the arena with the aid of using working a series of supermarket (Brunstein, 2016).
Hence in an effort to control the operations in powerful way, the control of human assets operating in the
corporation could be very crucial which assist in making sure green shipping of offerings to customer. For
the control of personnel and powerful group of workers making plans, HR supervisor of BBQfun should
carry out sure capabilities which are noted below:
• Recruitment & Selection:- One of the primary characteristic of HR supervisor is to make sure that proper

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personnel should be decided on for the proper function in the corporation that assist in carrying out
dreams or objectives. The HR supervisor of BBQfun should make sure that excessive professional and
equipped personnel should be recruited and decided on for the vacant task positions so they assist in
enhancing the best of paintings.
• Training & Development:- It is every other crucial characteristic wherein personnel are being furnished
with right management and steerage in an effort to enhance modern in addition to destiny overall
performance. On different aspect it should additionally attention over setting up improvement applications
which focuses over improving the understanding of personnel on the idea of modifications in outside
environment (CHATTERJEE and RAMESH, 2015). The HR supervisor of BBQfun should offer everyday
education and improvement software to its worker in an effort to make sure enhancement in their
understanding and skills.
Purpose:-
The reason of Human useful resource branch is to make sure that operations should be achieved in a
way that it results in maximisation of productiveness in order that aggressive benefit may be achieved.
Following are the primary reason of human assets supervisor of BBQfun:
• Law compliances:- The primary reason of Human useful resource supervisor is to make sure that every
hobby should be achieved with the aid of using thinking about all of the law and felony requirements in an
effort to keep away from any sort of felony compliances. The HR supervisor of BBQfun should have a
radical understanding of legal guidelines and law associated with paintings in order that powerful group of
workers making plans may be made with the aid of using thinking about all of the law formulated with the
aid of using government.
• Performance appraisal:- The human assets supervisor is liable for comparing the overall performance of
personnel for figuring out the overall performance hole and operating over to enhance it (Chukwuka,
2015). BBQfun HR supervisor should frequently compare the overall performance of its personnel to
become aware of the overall performance hole among actual or predicted after which rectifying the ones to
enhance efficiency.
Timelines and milestones for implementing the e-commerce strategy
The time line set for implementing e-commerce strategy by BBQ is one year since this technology
is not known to all employees’ working within it.
Consultation and communication
Consultation entails employers actively searching for after which taking account the perspectives of
people earlier than creating a decision. It entails two-manner communicates with employers supplying data
and people taking over the duty of actively taking part within side the process. Quality communicates
within side the place of business can get rid of needless issues and sell higher performance. The cap
potential to speak efficiently within side the place of business can boom general productivity, and create a
robust team
Develop performance indicators for operational and financial targets
It is that form of bench mark that enables in selling and analysing of these form of procedure this is
associated with numerous styles of factors in its paintings vicinity like technological, personnel members,
manufacturing fee, tasks employer has to carry out and lots of different type of factors that's required to be
taken care inside an workplace. KPI bench advertising and marketing in different phrases is stated to be
analysing of fee this is going for use over different factors answerable for an mission to be accomplished.
Now that we realize KPI stands for key overall performance indicator it's miles best as precious because
the movement it inspires.
Develop a balanced scorecard for an e-commerce customer service
RESOURCES € 20,0000 € 10,0000
BUDGET € 30, 0000 € 20,0000
STAFFING € 40,0000 €30,0000
TECHNOLOGY € 50,0000 € 40,0000
So, this desk is representing the quantity that was spend with the aid of using BBQFUN over

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budget, resources, staffing and era earlier than and now how a whole lot has been spend. This extrade
has taken region due to the techniques that has been utilized by them that is going to sell powerful and
green in usage of above resources (Azucar Marengo and Settanni 2018).
Identify at least three risks to the implementation of the operational plan and develop
a contingency plan for each risk
Operational hazard can arise at each stage in an organisation. The kind of dangers related to
enterprise and operation hazard relate to: • enterprise interruption • mistakes or omissions with the aid of
using employees • product failure • fitness and safety • failure of IT systems • fraud • lack of key people •
litigation • lack of suppliers.
Task 2
Review the physical resourcing activities in the action plan
An motion plan includes seven steps: putting objectives, assessing the objectives, figuring out
motion required to fulfill the objectives, running out the way to examine the activity, agreeing a time-body
for motion, figuring out resources (human, economic and technical), finalising the plan, and comparing the
results.
Explain the risk management strategy needed to protect the organization
Risk acceptance: This method will now no longer lessen the effect of a threat or maybe save you it
from happening, however that’s now no longer always a horrific thing. Sometimes the value of mitigating
dangers can exceed the value of the threat itself, wherein case it makes greater experience to certainly be
given the threat
Plan and implement human resourcing
Human resource can be applied when only to recruit and bring all policies applicable within
organization like BBQ.

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Task 3
Prepare a plan for monitoring performance from the start of implementation to the
end of the financial year.
Budgetary and financial performance
S. No Components Details Quantity Rate
A
R&R
Compensation
One time Grant for the land owners 176 500,000.00
One time allowance for significantly impacted 176 50,000.00
One time assistance for loss of trade / self employment 176 25,000.00
Vulnerable Household Assiatance 34 25,000.00
Training for Vulnerable 34 5000
Sub Total A
B
Administrative
Cost
NGO Recuritment Cost Lumpsum
External Monitor
Administrative cost
Disclosure Cost
Training for PIU and PMU Staff
Sub Total B
Total of (A+B)
Contingency 10%
Grand Total
Core (INR)

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Million
(INR)
Identify areas of employee underperformance, determine possible remedial actions
and prepare to performance manage underperforming employees.
The area of underperformance is lack of motivation and lack of management which can be solved
through providing rewards to employees.
Follow your contingency plan and the BBQfun performance management policy to
coach and performance manage an underperforming employee.
My contingency plan is based upon motivation which can be provided through in ceasing salary
and providing bonus to employees.

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CONCLUSION
Managing operations plan are the ones views which has been used with a view to develop right
shape which makes one of a kind operations of commercial enterprise finished greater effectively.
Through commercial enterprise operation plan diverse elements of commercial enterprise is included that
makes commercial enterprise carried out greater effectively. Also dealing with of commercial enterprise
operations is an critical attitude this is used for dealing with budget, sales, manufacturing and production
of accurate through an organization. Further dealing with of commercial enterprise operations leads upon
enhancing commercial enterprise conditions in quicker and higher manner. Scope of commercial
enterprise operation control is wider because it has a tendency to enhance commercial enterprise with
over all growth. Nature is dynamic because it makes operations of commercial enterprise finished greater
effectively. The decided on case have a look at is primarily based totally upon BBQ that is an e-commerce
organization. In this file matters included is primarily based totally upon operational environment, sources
associated with commercial enterprise operations with movement plan and KPI.

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Appendix 2: Action plan template
Milestone: Action and/or objective
(to achieve strategic aims of physical or human resourcing)
Date Person
responsible
Budget or resources
(where applicable)

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Appendix 3: Balanced scorecard template
KRA (key
result area)
Target KPI (key performance
indicator)
Result

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Appendix 4: Contingency plan template
Contingency Plan
Company name: BBQfun
Name of person developing the plan
Who was consulted as part of this plan?
Name
Position
Risk identified:
Strategies/activities to minimise the risk By when By whom

Please answer Task 2 here.
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Task 2
Assessment Instructions
This is an individual assessment. You are required to demonstrate skills and knowledge required to
plan and manage resource acquisition.
If you need help understanding any questions, ask your assessor to explain.
Procedure
In response to a simulated business scenario, and using work completed in Assessment Task 1, you
will develop and implement strategies to ensure physical and human resourcing is carried out in
accordance with organisational policies, practices and procedures and intellectual property (IP)
provisions.
Read the BBQfun simulated business information provided in Appendix 1 of this task and in the
business documentation provided by your assessor (the same documentation provided in
Assessment Task 1). Submit a portfolio of your implementation documents. Keep copies of your work
for your records.
1. Plan and implement physical resourcing:
 Review the physical resourcing activities in the action plan you developed in Assessment Task
1 and elaborate on your plan by including all steps and strategies to acquire resources in
accordance with organisational requirements.
 Explain the risk management strategy needed to protect the organisation’s IP and/or ensure
the organisation does not breach third-party IP.
 Plan and implement human resourcing:
 Review the human resourcing activities in the action plan you developed in Assessment Task
1 and elaborate on your plan by including all steps and strategies to recruit people in
accordance with organisational requirements.
 Incorporate IP requirements for human resource acquisition to ensure trade secrets and
confidential information is protected from theft, misuse and unauthorised distribution.
 Prepare using the interview planning template provided in Appendix 4.
 Assess and make recommendations on two potential recruits in accordance with your plan.
You may use the templates provided or develop your own. You may want to use the
assessment and evaluation template provided in Appendix 5.
To be deemed competent you will need to successfully demonstrate the following:
You must submit a portfolio including:
 action plans
 interview plan
 assessment and evaluation record with recommendations.

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Appendix 2: Action plan template
Milestone: Action and/or objective
(to achieve strategic aims of physical or human
resourcing)
Date Person
responsible
Budget or
resources
(where applicable)
Appendix 3: Expenditure payment approval form
For completion by person verifying payment:
Date: Invoice date:
Payee name:
Job/project number: Project title:
Description of
payment:
Payment amount: $ ex. GST inc. GST
Signature of person verifying payment Signature of delegated manager

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For completion by finance:
Account number Account name Amount
Total Payable:
Approved: Signature: Date:
Director:
CEO:
Finance manager:
Appendix 4: Interview planning template
Planning aspect Description Time
1.
Type of
interview
2. Objectives
3.
Approach
and style
4. Schedule
5.
Topics and
questions

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Appendix 5: Assessment and evaluation template
Candidate 1:
Question Ideal answer contains: Number of
possible
points
Score
Total
Recommendation:
Candidate 2:
Question Ideal answer contains: Number of
possible
points
Score

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Total
Recommendation:

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Task 3
Assessment Instructions
This is an individual assessment. You are required to demonstrate skills and knowledge required to
monitor and review operational performance.
If you need help understanding any questions, ask your assessor to explain.
Procedure
In response to a simulated business scenario, and using work completed in Assessment Task 1,
you will develop, monitor and review performance systems, analyse performance, identify areas of
underperformance, take prompt remedial action and report on operational performance.
In accordance with contingency planning developed in Assessment Task 1, you will take prompt
action to address employee underperformance. In a role-play, you will coach the employee in
accordance with performance management systems.
You will then prepare and present a management report describing the performance system,
performance results and recommendations for changes to operational plans. Also, you will negotiate
changes to operational plans and gain approval for recommendations from the Operations General
Manager (your assessor).
Form a group of two people and read the simulated BBQfun scenario information provided in
Appendix 1 of this task and in the business documentation provided by your assessor (the same
documentation provided in Assessment Task 1). Submit all your implementation documents. Keep
copies of your work for your records.
 Prepare a plan for monitoring performance from the start of implementation to the end of
the financial year. You may use the action plan template (provided in Appendix 2) or
create your own plan. Ensure you include plans for monitoring and/or documenting:
 budgetary and financial performance
 productivity performance
 employee performance in line with performance management policy
 milestone achievement and performance against targets
 dates for monitoring activities in line with scenario
 resources for monitoring
 progress reporting at the end of each quarter to the Operations General Manager
 regular performance management of online staff and lodgement of records with the HR
Manager.
 Identify areas of employee underperformance, determine possible remedial actions and
prepare to performance manage underperforming employees. Refer to, follow, or adapt,
existing contingency plan for underperforming employees (developed in Assessment
Task 1).
 Follow your contingency plan and the BBQfun performance management policy to coach
and performance manage an underperforming employee. Arrange with your team
member to role-play the coaching session. You may wish to use the performance
management plan template and coaching plan template (provided in Appendices 3 and 4
of this task) to prepare for the coaching session. Make sure you begin a coaching
session with an explanation of your role as a coach in supporting the employee to meet
BBQfun’s organisational goals.

Please answer Task 3 here.
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Analyse operational performance as described in scenario, and produce an operational plan
status report based on the information provided in Appendix 1. You may wish to use the
Operational Status Report template (provided in Appendix 5). You will also need to include in
your report:
 a description of budgetary and financial performance
 a description of productivity performance
 an analysis of milestone achievement and performance against targets
 three recommendations for operational improvement.
Arrange a time to meet with your assessor to present your report to the Operations General
Manager and negotiate recommendations – involving, for example, changes to plans, changes
to implementation of plans, changes to budget, etc. – and seek approval for the implementation
of your recommendations.
To be deemed competent you will need to successfully demonstrate the following:
You must:
6. participate in a role-play coaching an underperforming employee
7. present the report to Operations General Manager for approval from your assessor
 submit all your documents includes:
 a monitoring plan
 a contingency plan (amended from Assessment Task 1) for managing employee
underperformance
 a coaching and performance management plan
 an operational plan status report, including:
 a description of budgetary and financial performance
 a description of productivity performance
 an analysis of milestone achievement and performance against targets
 three recommendations for operational improvement.

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Appendix 2: Action Plan Template
Milestone: Action and/or objective
(to achieve strategic aims of physical or human
resourcing)
Date Person
responsible
Budget or resources
(where applicable)
Appendix 3: Performance management plan template
Name/position: Manager: Review
period:
Reference from
operational plan
Key result area Indicator of success/
performance
By
when
Status
report
Manager’s comments: Signature:

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Date:
Staff member’s comments: Signature:
Date:
Appendix 4: Coaching plan template
Employee:
Coach/Manager:
Date of session:
Questions
Goal
Reality
Options
Will
Appendix 5: Operational Plan Status Report template
BBQfun operation plan status report Date:
Plan goal Implement e-commerce strategy Department Operations
Plan
objective/s
1. redevelop website and acquire
physical resources
2. recruit and train staff
3. achieve profit targets
4. adhere to budget
5. adhere to timelines.
Person
responsible
Project Officer

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Key performance indicators Current status
(Red, Green,
Amber)
Comments
Key action update
Key action Accomplishments Comments

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Risk update
Risk Contingency Comments
General comments