Monitor Staff Performance in Hospitality Management - AIC

AIC- SITXHRM006 -AT–V1.0
Australian Ideal College
Registered as Australian Ideal College Pty Ltd
RTO No.: 91679 | CRICOS Provider Code: 03053G
Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000 Australia
Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia
T: [phone] (Sydney) | [phone] (Adelaide) | [phone] (Hobart)
E: [e-mail] | W: www.aic.edu.au
s
Educating for Excellence
Assessment Submission Sheet
Course SIT60316 - Advanced Diploma of Hospitality Management
Unit Code SITXHRM006
Unit Name Monitor staff performance
Assessor
Name
Student
Name
Student ID
Date Due
Please read and sign this assessment coversheet and submit it together with your assessment to
your Assessor by the due date.
Student Declaration
 I declare that the work submitted is my own, and has not been copied or plagiarised from any
person or source.
 I have read the Plagiarism Policy and Assessment Appeal and Reassessment Policy in the
Student Handbook and I understand all the rules and guidelines for undertaking assessments.
 I understand that by typing my full name in the student field this is equivalent to a hand-written
signature.
 I give permission for my assessment material to be used for continuous improvement purposes.
Student
Signature
Date
Submitted
Assessor Use Only
Assessment Items Result
Task 1 Short Answers S NS
Task 2 Project S NS
Task 3 Role Play S NS
Final Result for this unit C NYC
Student Declaration: I declare that I have
been assessed in this unit, and I have been
advised of my result. I am also aware of my
appeal rights.
Assessor Declaration: I declare that I have
conducted a fair, valid, reliable and flexible
assessment with this student, and I have
provided appropriate feedback
Signature Signatur
e
Date

AIC- SITXHRM006 -AT–V1.0
Australian Ideal College
Registered as Australian Ideal College Pty Ltd
RTO No.: 91679 | CRICOS Provider Code: 03053G
Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000 Australia
Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia
T: [phone] (Sydney) | [phone] (Adelaide) | [phone] (Hobart)
E: [e-mail] | W: www.aic.edu.au
s
Educating for Excellence
Assessor’s Final Comments

AIC- SITXHRM006 -AT–V1.0
Australian Ideal College
Registered as Australian Ideal College Pty Ltd
RTO No.: 91679 | CRICOS Provider Code: 03053G
Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000 Australia
Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia
T: [phone] (Sydney) | [phone] (Adelaide) | [phone] (Hobart)
E: [e-mail] | W: www.aic.edu.au
s
Educating for Excellence
Task 1
Assessment Instructions
This is an individual assessment. If you need help understanding any questions, ask your assessor to
explain.
Procedure
You are required to address all questions to achieve competence. Your trainer will provide you with
instructions for time frames and dates to complete this assessment.
To be deemed competent you will need to successfully demonstrate the following:
You must submit:
Satisfactory responses to all the questions

AIC- SITXHRM006 -AT–V1.0
Australian Ideal College
Registered as Australian Ideal College Pty Ltd
RTO No.: 91679 | CRICOS Provider Code: 03053G
Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000 Australia
Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia
T: [phone] (Sydney) | [phone] (Adelaide) | [phone] (Hobart)
E: [e-mail] | W: www.aic.edu.au
s
Educating for Excellence
Your task: Answer the following questions. Each question must be completed.
Question 1: How does a well-defined job description help the business?
Question 2: When applying targets they should follow the SMART principle. What
does SMART stand for?
Question 3: List 10 criteria which are often used in performance appraisals in the
hospitality industry that can help you monitor the ongoing performance
of staff.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

AIC- SITXHRM006 -AT–V1.0
Australian Ideal College
Registered as Australian Ideal College Pty Ltd
RTO No.: 91679 | CRICOS Provider Code: 03053G
Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000 Australia
Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia
T: [phone] (Sydney) | [phone] (Adelaide) | [phone] (Hobart)
E: [e-mail] | W: www.aic.edu.au
s
Educating for Excellence
Question 4: When should you provide your employees with feedback?
Question 5: List 4 functions of coaches and mentors.
1.
2.
3.
4.
Question 6: Giving feedback helps guide and support your staff. ‘Giving credit
where credit is due is one example’. List 3 others.
1.
2.
3.
Question 7: List 3 ways to identify if a staff member might need further coaching or
training.
1.
2.
3.
Question 8: List 5 strategies you might take to prevent performance problems.
1.
2.
3.

AIC- SITXHRM006 -AT–V1.0
Australian Ideal College
Registered as Australian Ideal College Pty Ltd
RTO No.: 91679 | CRICOS Provider Code: 03053G
Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000 Australia
Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia
T: [phone] (Sydney) | [phone] (Adelaide) | [phone] (Hobart)
E: [e-mail] | W: www.aic.edu.au
s
Educating for Excellence
Question 9: What is the first step in resolving a performance problem?
Question 10: List 3 possible solutions to performance problems.
1.
2.
3.
Question 11: If you find that performance issues are ongoing what are some steps
you might take? What policies and procedures must be followed?
Question 12: What does a formal grievance procedure usually involve?
Question 13: Why is it important to have accurate records of any disciplinary
procedures?
Question 14: Name and describe 3 methods of reviewing performance.
1.
Description:
2.
Description:
3.
Description:

AIC- SITXHRM006 -AT–V1.0
Australian Ideal College
Registered as Australian Ideal College Pty Ltd
RTO No.: 91679 | CRICOS Provider Code: 03053G
Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000 Australia
Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia
T: [phone] (Sydney) | [phone] (Adelaide) | [phone] (Hobart)
E: [e-mail] | W: www.aic.edu.au
s
Educating for Excellence
Question 15: Why is analysis of performance data useful? What must be
considered when analysing performance data in preparation for a
performance review?
Question 16: Name 5 aims of a performance management system.
1.
2.
3.
4.
5.
Question 17: Any criticism given during the review should be what?
Question 18: What do you do with completed performance records?
Question 19: What are the advantages of an employee agreeing to a course of
action during a performance review?

AIC- SITXHRM006 -AT–V1.0
Australian Ideal College
Registered as Australian Ideal College Pty Ltd
RTO No.: 91679 | CRICOS Provider Code: 03053G
Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000 Australia
Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia
T: [phone] (Sydney) | [phone] (Adelaide) | [phone] (Hobart)
E: [e-mail] | W: www.aic.edu.au
s
Educating for Excellence
Question20: For YOUR organisation or industry, describe the procedures for
performance appraisal, counselling sessions and grievance procedures. Are
there any areas that need to be reconsidered for inclusion?
Your response must include the procedures that exist in the organisation. If you
are not working in industry, provide an overview what this procedures entail
based on your studies.