BSBMGT615 Contribute to Organisational Development

BSBMGT615 Contribute to Organisational Development
Trainer Raj Kowal
Student Lemo
TASK 1 FORMATIVE ASSESSMENT
Q1: Read the below case study and answer following questions
As part of the company’s strategic plan, the Y Fit Fitness group aims to grow its personal
fitness client base by 100 percent over the next 12 months. The company currently has ten
fitness centres. It is owned by a team of investors has one CEO and a manager at each centre.

Over all it has 50 fulltime staff and 60 part time staff. The number of fulltime and part time
fitness trainers at each centre varies, depending on how each centre is set up and level of
demand for personal fitness trainers. The culture also varies from center to center and is
largely dependent on each center managers’ areas of expertise, interests, values and skills.
The fitness centers that provide the highest level of personal training have a greater number
of full-time staffs. They also place strong importance on their client relationships and
promote and market the advantages and benefits of personal training whenever possible.
However, there has not been great emphasis on marketing or promoting personal training
across the company. At the higher performing centers, there is also less absenteeism.
A, analyze the above strategic plan of Y Fit fitness group and write one strategic goal
that directly affects organizations development needs.
One strategic goal of Y Fit Fitness group is improving the overall customer
experience by enhancing the level of customer satisfaction in all their centers. The
organization aims at placing a strong focus on increasing the relationship with customers
through strong promotional training and marketing of their services to the public. To increase
the overall organization performance, Y Fit Fitness group has ensured that there are enough
employees in all centers to ensure that clients always have enough trainers at their service.
B, identify key difficulties the company is facing. Write a short introduction and itemize
the problems and the impact of each problem taking into consideration if any
realignment is required.
The company is facing difficulties in marketing its products and promoting personal
training. Absenteeism is still a great challenge in low performing centers. Lack of marketing
means that the degree of public awareness of the products offered by the company is low.
This possesses the risk of the company to have low sales as in the comparison of the

competitors. Lack of promoting personal training hinders career development and possess the
company in danger of losing skilled employees. Furthermore, high absenteeism is
experienced in low performing centers because of poor leadership and management of staff.
C, identify key roles who should be involved in developing development strategies and
objectives. Prepare a responsibility matrix using this template. Keeping the ARCI
initialism in mind, use the letter A (approving) R (reviewing) C (creating) and I(input)
to identify how you think responsibilities should be allocated:
role engagement Team
performance
communicatio
n
Senior
manager
development
Organizational
Development
manager
I, R C, R I A
Chief Executive
Officer
A, R R I A
Personal Fitness
Trainers
I, C I C I
Branch
Managers
I, C, R C, R R, I A
D, determine who should be involved in consultation and identify the key roles
including those who should be involved in creating development strategies and
objectives.
Before any major strategies are implemented in the organization, the chief executive
officer should always be consulted. All managers in all branches should ensure that they
report development strategies to the organization development manager who then presents
the strategies to the chief executive officer for consultation through his input, review and

approval. Minor issues which do not affect the whole organization could always be approved
by the branch managers, while critical strategies for development involving the whole
organization need the chief officer’s consultation for approval. To create critical development
strategies for the organization, meetings for the top managers should be arranged to strategize
on key issues affecting the development of the organization.
Q2. You are the organisation development manager in an organisation that has recently
conducted an employee survey for the first time as a part of the organization
development plan
Answers
You and your team have collated and analyzed the result
List two strategies you could use to provide feedback regarding survey results to staff.
One-on-one and anonymous strategy
Group or Collaborative strategy
Describe how to maximize participation and support from managers and explain why it
is important?
I will maximize the participation by providing redeemable points or airtime to employees
who participate in the survey. By Using 3 x 3 matrix strategy I will get enough support from
managers as they will be participants during the evaluation process.
What are the pros and cons of each strategy? Complete this table with your answers.
strategy pros cons
One-on-one feedback and
Anonymous feedback
(hiding identity)
- Giving feedback
without displaying
the participant
- The strategy might
be biased toward
employees who need