Manage Project Quality

Manage Project Quality
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Contents
Manage Project Quality...................................................................................................................1
Assessment Task 1...........................................................................................................................3
1. Based on the case study information, discuss quality management theory as it would apply
to this project..........................................................................................................................3
2. Based on your understanding of the requirements of this project and organisation, identify
and outline three relevant standards that would apply...........................................................4
3. Explain two methods for managing continuous improvement and provide examples for
each using the case study information....................................................................................5
4. The committee has asked you to outlining quality assurance methods and provide
information which details:......................................................................................................6
a. The methodology and purpose of quality assurance...........................................................6
b. The methods you have selected to manage quality assurance............................................6
c. The control techniques which will be implemented...........................................................7
d. At least one key tool you will use to manage the quality assurance of the project............7
Assessment Task 2...........................................................................................................................7
Part A - Determine quality requirements..........................................................................7
1. Prepare a meeting agenda to be circulated to the steering committee and external
contractors (architect, building contractor, consultant chef) to discuss the determination of
quality objectives, metrics and standards...............................................................................7
Part B Define Project Quality.............................................................................................9
1. Create a quality management plan for the project..............................................................9
Part C Manage project quality control process...............................................................11
1. Write an email to the steering committee advising them of how you will be implementing
quality control and assurance processes for the project and the process for the quality
assurance audit......................................................................................................................11
2. Write an email to the steering committee explaining to them how you will be maintaining a
quality management system to enable accurate and timely recording of quality audit data 12
Assessment Task 3.........................................................................................................................12
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Task 3 Specifications.....................................................................................................................12
Title: Quality Process Implementation Review Plan....................................................................12
Introduction..........................................................................................................................12
Body of the report.................................................................................................................13
Critical success factors determined as quality requiiriments...............................................13
Implement quality process....................................................................................................15
Implement project quality improvement..............................................................................16
Checklist........................................................................................................................................17
Quality Audit Plan.........................................................................................................................18
Quality Audit Report......................................................................................................................18
REFERENCES..............................................................................................................................20
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Assessment Task 1
1. Based on the case study information, discuss quality management theory as it would apply to
this project
Quality management is referred as the act of overseeing all the task and activities which
should be attain in order to maintain the desired excellence level. It involves identification of
quality policy, development and execution of quality planning and assurance as well as quality
improvement and quality control. It is also known as total quality management. This concept
emphasizes on long term goals by the execution of short term initiatives. Total quality
management is the management theory to long-term success by customer satisfaction. It helps in
improving processes of the organisation and offering better quality goods and services to
consumers. According to the provided case study of John Readings Pvt. Ltd., it is a book
publisher, distributor of Australia and has retail businesses with stores situated throughout the
New Zealand and Australia and a large online business. As a future development plan of the
company, it wants that it’s all retail outlets will soon have cafes located in them. For this, the
organisation requires to refresh and upgrade all its retail outlets.
In order to maintain the quality of the "Redesign Bookstore Cafe project", the project
manager of the organisation needs to implement quality management theory. Application of this
theory enable John Readings Pvt. Ltd. to enhance the efficiency of processes that can assist in
increasing the profitability of business in future. It utilizes various theories and tools in order to
empower employees, develop team atmosphere as well as emphasize on voice of consumers to
deliver high quality products on time. Total quality management theory would apply to the
"Redesign Bookstore Cafe project". The primary focus of project manager of applying total
quality management theory is to enhance the satisfaction level of customers by having customer
focus and constantly meeting their expectations. When the expectations of customers met, they
are satisfied. Thus, the main emphasis is put on delivering high quality products and services to
consumers at fair prices and develop good customer relationship.
In this project, the manager emphasizes on internal processes so that productivity can be
enhanced. By the application of total quality management theory, the organisation gets various
benefits in terms of strengthened competitive position, enhanced market image, higher
profitability, improved productivity, elimination of waste and defects, enhanced stakeholder
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value, better cost management and improved customer satisfaction and focus. Thus, total quality
management is an appropriate approach in order to bring improvements in the current café
design, minimise business disruption and enhance its performance.
2. Based on your understanding of the requirements of this project and organisation, identify and
outline three relevant standards that would apply
According to the provided case study of John Readings Pvt. Ltd., the requirement of
organisation is to refresh and upgrade the current design of its retail outlets which includes fresh
menu, layout design, new furniture and play area for children. In order to ensure fulfilment of
these requirements, the CEO of the organisation has advised that the products purchased for
playground and cafe will mitigate the safety and quality standards. Apart from this, there are
some relevant standards that would be apply to fulfil the requirements of organisation. These
standards include process approach, improvement and customer focus. The primary emphasis of
the Customer focus quality management principle is to mitigate the needs of customers as well as
strive to exceed their expectations. According to the ISO 9000:2015 standard, the key benefit of
customer focus is to increase the customer value, enhance customer satisfaction, improve their
loyalty towards organisation, expansion of customer base, increased reputation of business and
increase in revenue. It is required by the organisation to ensure that its objectives are linked to
the needs and expectations of customers.
The another standard that would apply in the project is process approach. Predictable and
consistent outcomes are accomplished more effectively when the activities are understood as
well as managed as interrelated processes which functions as coherent system. The quality
management system is made of interrelated processes and proper understanding of the way
results are developed by system involving all the resources, processes, interactions and controls
enable business to optimise its performance. The main benefits of applying this principle as per
ISO 9000:2015, it improves the ability to emphasize effort on main processes and opportunities
for enhancement. By aligning the system with processes, consistent and predictable results are
gain. The project manager can establish accountability, responsibility and authority for managing
the processes and understand the capabilities of organisation and determine resource constraints
before taking any action.
Another principal that would be considered is improvement which is an ongoing focus of
the organisation. According to ISO 9000:2015, the possible actions that needs to be undertake by
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project manager involves and sure that individuals are competent to successfully complete and
promote the improvement project. Apart from this, it can track, audit and review the planning,
execution, completion and outcomes of improvement project.
3. Explain two methods for managing continuous improvement and provide examples for each
using the case study information
The methods of managing continuous improvement includes PDCA cycle and Standard
Work. These methods with example in relation to case study of John Readings Pvt. Ltd. are
provided below:
PDCA Cycle - it is a management method utilise in business for consistent improvement and
control of processes and products. It includes systematic testing of possible solutions, assessment
of outcomes and execution of the ones which have shown to work. The four steps of this cycle
are provided below:
1. Plan - it is the first step of the cycle in which the opportunity is identified and the
organisation plans for change. In relation to the provided case study, John Readings Pvt.
Ltd., the owner wants to refresh and upgrade its existing retail outlets cafe in order to
grab opportunities to attain development of business in future.
2. Do - in this phase, change is executed on small scale. In relation to the organisation
provided in case study, it initially wants to upgrade its 10 retail outlets only.
3. Check - the data is used in this phase to analyse the outcomes of change and ascertain
whether it made a difference. John Readings private limited initially upgrade its 10
outlets and will analyse outcomes of change.
4. Act - this is the final phase in which of the change was successful, the organisation
executes it on large scale and consistently assess the outcomes. In this, John Readings Pvt
Ltd implement the upgradation of its remaining outlets if the change incur at small scale
is successful. If the change will not work properly, then it begins the cycle again.
Standard work - it is the documentation of best practices or activities for any task or
process. It should be complete, accessible as well as updated and forms baseline for quick
improvement activities. Developing standard work initiates with developing, clarifying as well as
sharing the information regarding most efficient way to perform a particular task which is
currently known with each person performing that process. In relation to the provided case study
of John Readings private limited, the standards will establish to upgrade the outlets and the work
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