BSBUS501

BSBUS501 0
Title: BSBUS501
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BSBUS501 1
Contents
KPI’s Table......................................................................................................................................2
Organization Information................................................................................................................2
Customer Service Improvement......................................................................................................3
References........................................................................................................................................5

BSBUS501 2
KPI’s Table
Aspects KPI’s
Customer Service Solving the problems of customers.
Through the Net Promoter Score, the
organization will know about the number of
customers who are most likely to recommend
the organization to others (Ishaq Bhatti, Awan
and Razaq, 2013).
Customer Retention By regularly evaluating the customer
retention rate of the organization.
Sales team By improving the behavior of the employees
with the customers.
Delivery The number of customers who are getting a
timely delivery.
Communication Informing customers regularly about new
products and different offers.
Order Management The after services offered by the organization
to the customers.
Organization Information
Where you satisfied with the information provided by our customer service team?
Did it solve all the confusion you had about the product?