BSBWOR501 Manage Personal Work Priorities and Professional Development Assessment

This assessment covers establishing personal work goals, setting and meeting own work priorities, and managing workplace stress. It also includes a report on managing personal work priorities and professional development in the workplace.

BSBWOR501Manage personal work priorities and professional development
Assessment cover sheet
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Student details
Course name
Assessment name BSBWOR501 FMB Assessment
Surname Given name
Address Postcode
Email
Phone Phone (other)
Current occupation
Industry Years in industry
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Checklist of attachments:
☐Task 1 – Short Answers
☐Task 2 – Short Answers
☐Task 3 – Report
Please indicate style of course undertaken:
☐Correspondence ☐Online ☐Face to face Trainer’s name:
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BSBWOR501Manage personal work priorities and professional development
BSBWOR501 FMB Assessment
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This assessment relates to the following units of competency:
 BSBWOR501 Manage personal work priorities and professional development
Please refer to AAMC Training’s full Recognition Policy for further details.
IMPORTANT INSTRUCTIONS
 Your answers to each of the tasks are to be typed into this document and uploaded.
 No assessment word count has been specified although you are expected to provide good
quality answers to each of the questions.
 At the time of going to print the web links in this document were current. If you find a
broken link please research yourself and advise AAMC Training of the break.
 Although some general discussion between students covering the assessment is allowed
your responses to each of the questions must be an individual effort.
 PLEASE NOTE: AAMC Training only wants to see your own work. Please do not upload parts
of the learning guide or instructions on how to complete. When this extra information is
uploaded it presents unnecessary work for the assessors and in turn delays our assessment
responses.
Complete the following tasks:
Task 1: Short Answers – Establish personal work goals
1. In your opinion what leadership style/s do you believe is the most appropriate for your
business?
People Oriented Business:
The main concern of people oriented business is the wellness as well as welfate of the
employees. With the aim to motivate the employees, management appreciates the right
work along with penalize the works against the ethical standards. Employees are regarded
as the partners of the business and thus, the management highy values their suggestions
and inputs; and they are cherished in the overall decision-making process.
On the contrary, the main concern of the relation-oriented business is to complete the task
by avoiding the emotional concerns of the employees. Under this specific type of business,
transformational leaders can be seen whose aim is to put focus on the completion of work
rather than to focus on the employee motivation.
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BSBWOR501Manage personal work priorities and professional development
As per the above discussion, people oriented is the most appropriate style for adoption with
the aim to ensure the motivation of the employees along with individual monetized for
ensuring the customer working relationship is not entrusted.
2. What ethical behaviours should you demonstrate if you want to be a positive role
model?
Honest and hardworking: It helps in bringing a dedicated approach to work in a team and
this makes sure that the employees are responsible, dedicated as well as accountable
towards their tasks.
Positive: It means that the employees need to have a positive viewpoint in every performed
job. In addition, it ensures the positive as well as ethical attitude of the employees towards
the compliance with all the required standards.
Motivator: It shows a motivating mindset of the employees in such a manner that it helps
them to stay encouraged in work for the achievement of the organizational objectives within
the required time.
3. a. Choose a goal from the list below that you would like to achieve as a Broker within your
first two years of operation.
 Settle $8 Million in loans
 Develop three new referral sources
 Win an achievement award for customer service
 To be the top performing broker within an established broking firm
b. Now write this goal as a SMARTER goal, using the table below to assist you.
Chosen goal
Specific The emphasis should be on the success as well as improvement of the internal
processes in order to be compliant
Measurable Increase in the loan amount ebery week
Achievable Development of the new skills
Realistic Try for the conversion of the accounting clients for different loan
Time-based Set a goal for quarter and to check progres every month
Ethical Procession of the regulations and rules for the achievement of the goals
Reward/Re-evaluate Self motivation with the help to buy desirable items with success
4. Using your chosen smarter goal in Q3, apply your personal goal to a large brokerage firm
or agreement you have with an aggregator for your performance and their overall
requirements and objectives. Complete the strategic, tactical and operational plans which
should align with team and organisational plans. Using your SMARTER goal, explain what
each of the following plans might include.
For example, if a smarter goal is to learn new sales skills to improve sales by 1% by the
end of 2011 to meet your organisational objectives, your tactical goal may be to attend
training and the Strategic Goal may be to improve sales by 10% by 2013.
Strategic plan Attending the training to know how to become succesful and compliant
broker
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BSBWOR501Manage personal work priorities and professional development
Tactical plan My target is to write atleast 20 million loans by the year 2019
Operational Plan Attend the training sesions for improving knowledge and promoting business
on social media marketing and reduction of complaints from the
customers
5. Explain the steps in a performance appraisal process.
Identify what a performance appraisal might review.
 Creation of a file for achievements
 Feedback on regular basis
 Issues related to disciplinary and improvements
 Management by objective
 Schedule the meeting for appraisal
 To take follow up of te actions
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BSBWOR501Manage personal work priorities and professional development
Task 2: Short Answers – Set and meet own work priorities
1. Using your understanding of your job description or feedback from a recent performance
appraisal, select eight tasks that you believe you can use to improve your productivity and
list them in the priority matrix.
2. The aim of this exercise is to improve your productivity. Who would you consult with in
regards to your priority matrix and why?
Productivity can be regarded as a task that comes under the model of operaions
department. With the aim to extend the productivity boundaries, the human resource
department and the production department play a critical role for the improvements in the
level of production.
At the level of operation department:
- One major way for improving productivity will be to ensure that the communication
process between the employers and employees is not widened and it is effective.
- In addition, it needs to be ensured that all the queries received by the cliners for
the employees in individual level are complied and they are relevant for the time.
At Human Resource Department:
- It needs to be made sure that everyone is assigned with tasks as per their skills and
competencies; and certain works need to be avoided which are stringent and do
not have any demand from the clients
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 Changing the printer that is slow
 Arrangement of meetings with
the existing clients
 Getting back to the client on
query
 Meet the potential clinets
 Training and development
 Acquiring the knowledge related
to new changes in the rules and
regulations
 Take follow ups with the potential
clients
 Meeting the deadlines

BSBWOR501Manage personal work priorities and professional development
- In addition, the concerned departments are responsible for ensuring motivation to
each employee based on their needs along with the audacity for progressing in the
job.
Tasks Reprioritizing:
Comment:
There will not be any change in the priorities as it is urget to repond to the clinets’
queries with the aim to keep them whereas motivation comes in the longer period.
Documents need to be kept in short-term for managing the daily tasks.
3. Based on the feedback received through consultation, re-prioritise your tasks in the
following priority matrix.
If your priorities remain unchanged, simply remove the matrix below and add a suitable
comment instead.
Tasks Reprioritizing:
Comment:
There will not be any change in the priorities as it is urget to repond to the clinets’ queries
with the aim to keep them whereas motivation comes in the longer period. Documents
need to be kept in short-term for managing the daily tasks.
4. Did you improve your performance?
What documentation could you use to assist you with analysing this answer?
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BSBWOR501Manage personal work priorities and professional development
 Yes, the tools of questioning, assessment and observation or document did assist me in improving my
performance
5. List the types of technology that you can use to improve your performance. Explain what
functions each technology can be used for and how it can be used to improve productivity
and performance.
Technology Functions
Customer Service This is related to know more about a customer along with knowing
more about their tastes and preferences.
Long term plan With the involvement in the plan from different angles, it become
easier in the identification of areas that needs to be put more focus
with the aim to increase productivity in the longer run
Collaboration It indicates that the employees are needed to work in an integrated
manner for achieving the objectives. It means to work in a holistic
manner in a single working environment
Team Work It will make the employees more confident for providing good
services to the customers.
6. Identify some contributing factors to workplace stress.
Work that are overly demanding
- Working conditions that are dangerous
- Unequal balance in the work life
- Working equipment that is unsafe
- Working environment that is unfriendly
7. What can happen if you do not handle stress correctly?
- Miss out the meetings that provide details of work
- Lower morale that affect the productivity
- Employee turnover
8. List some activities or action/s you can adopt to maintain an appropriate work-life balance
and to alleviate stress.
- To assign work to the employees in accordance with their competency and
capabilities
- To reward the employees in appropriate manner
- To monitize the employees for extra work
- To provide the employees with effective team culture as well as unity
Task 3 – Report
This activity requires you to complete a report on how you manage your personal work
priorities and professional development in your workplace.
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BSBWOR501Manage personal work priorities and professional development
You are required to address all of the following points:
How you establish personal work goals:
Serving as a positive role model through personal
work planning
This can be considered as one of the relevant
steps that helps in elucidating planning of work
that is perfect in both the personal and
professional capability. To work on the personal
goals is considered as the stepping stone that
provides valuable guidance on effective
development of the long-term objectives of the
companies and aims.
Allignment of the personal objectives with the
organizational goals:
It is needed to carefully scrutinize the personal
objectives and they need to be effectively
matched with the goals of the companies. It can
be achieved with the help of the following
process:
- To assign the tasks and works statues
with the employes on the basis of their
skills and capabilities. Its execution was
done after the assessment of the
personal objectives for attaining
unparalleled level of success.
How you develop personal work plans that reflect the
organisations goals as well as your own
responsibilities and accountabilities
Adaptability in different work situations:
Based on different challenges and working
conditions, they are the most telanted as well as
versatile employers who have the tendency for
the adoption of different strategies for
performing the tasks. For example, in many
cases, there can be development of
contingencies of predictable pattern and forecast
of the management team. The following tactics
can be used for the purpose of execution in
these conditions:
- There is a need for the segregation of
the personal objectives with the
professional deadlines with the aim to
avoid overlapping and wastage of time.
- It is needed to priotarize more robust as
well as challenging tasks related to the
professional role; and they need to do
their personal tasks in the later part.
- It is needed to avoid compromising the
professional commitment quality as a
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BSBWOR501Manage personal work priorities and professional development
result of personal goal.
How you measure and maintain your personal
performance in varying work conditions, work
contexts and when contingencies occur
The measurement of personal performance in a
business would allow the management to
maintain the overall performance in a business.
How you set and meet your own work priorities:
How you prioritise and facilitate competing demands
to achieve personal, team and organisational goals
and objectives
The priorities of the business can effectively set
by the top-level management and the same
needs to be monitored by the business.
Explain what technology you use to efficiently and
effectively manage work priorities and commitments
The use of appropriate technology which can
help in managing the work and priorities can be
developed especially for the business.
How you maintain an appropriate work-life balance,
and ensure stress is effectively managed
The maintenance of work life balance depends
on the time management of a person and the
same needs to be maintained by individuals.
How you develop and maintain your professional competence:
How you assess your personal knowledge and skills
against competency standards to determine your
development needs, priorities and plans
The assessment of personal knowledge and skills
can be defined by the meeting the needs and
facing tough situation in a business.
How you obtain feedback from employees, clients
and colleagues and use this feedback to develop
ways to improve competence
The feedback which is obtained from clients and
employers are valuable information and the
same can be used as guidance for improving and
enhancing the performance.
How you select development opportunities to
develop required competence as well as new skills to
maintain a competitive edge
In order to develop required competence, proper
presentation and training schedule needs to be
formulated by the management.
Describe any networks you belong to and how these
assist in enhancing knowledge and skills
The network various softwares helps to enhance
the skills of the individuals.
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