BSBWOR501 FMB Assessment

This assessment requires you to complete a report on how you manage your personal work priorities and professional development in your workplace. Learn how to establish personal work goals, develop personal work plans, measure and maintain personal performance, set and meet own work priorities, use technology to manage work priorities and commitments, maintain work-life balance, and develop and maintain professional competence.

Assessment cover sheet
In order for your assessment to be marked you must complete and
upload all tasks and this cover sheet via the AAMC Training Group
portal. Your assessment tasks must be uploaded in an electronic format i.e.
Word, Excel, PDF or Scan. A maximum of five (5) attachments (maximum
20MB each) can be uploaded for this assessment. Please see the step-by-step
instructions in your Member Area on how to upload assessments.
Student details
Course name
Assessment name BSBWOR501 FMB Assessment
Surname Given name
Address Postcode
Email
Phone Phone (other)
Current occupation
Industry Years in industry
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submission to AAMC Training is your own work and NOT the result of plagiarism or excessive
collaboration, and that all material used from any third party has been identified and
referenced appropriately. AAMC Training may conduct independent evaluation checks and
contact your supervisor to discuss your assessment.
Checklist of attachments:
☐ Task 1 – Short Answers
☐ Task 2 – Short Answers
☐ Task 3 – Report
Please indicate style of course undertaken:
☐ Correspondence ☐ Online ☐ Face to face
Trainer’s name:
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receive an email advising you have been marked as “satisfactory” or
“additional information required”.
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BSBWOR501 FMB Assessment
CREDIT TRANSFER
You may be able to claim credit transfer for a unit/s of competency that you
have previously completed with AAMC Training or another RTO. If you have
been awarded a record of result or statement of attainment for the units
detailed below then please go to the Credit Transfer tab in your Learning
Centre and follow the prompts.
This assessment relates to the following units of competency:
 BSBWOR501 Manage personal work priorities and professional
development
Please refer to AAMC Training’s full Recognition Policy for further details.
IMPORTANT INSTRUCTIONS
 Your answers to each of the tasks are to be typed into this document and
uploaded.
 No assessment word count has been specified although you are expected to
provide good quality answers to each of the questions.
 At the time of going to print the web links in this document were current. If
you find a broken link please research yourself and advise AAMC Training of
the issue.
 Although some general discussion between students covering the
assessment is allowed your responses to each of the questions must be an
individual effort.
 PLEASE NOTE: AAMC Training only wants to see your own work. Please do
not upload parts of the learning guide or instructions on how to complete.
When this extra information is uploaded it presents unnecessary work for the
assessors and in turn delays our assessment responses.
Complete the following tasks:
Task 1: Short Answers – Establish personal work goals
1. In your opinion what leadership style/s do you believe is the most
appropriate for your business?
Democratic leadership will be suitable, as in this form of leadership style
members of group take more involvements in decision-making procedure.
There are many profits of participation way, it can build trust and upgrade
team spirit and cooperation from employees. It permits for creativity and
helps employees grow and evolve.
A2 Assessment V3.1

2. What ethical behaviours should you demonstrate if you want to be a
positive role model?
Leadership should maintain some ethical behaviour which are fair for the
employees such as, the leader must be clear and consistent with all employees
and also should be humble with them. For successful business the leaders
should believe in their employees. They should also demonstrate respect for
the human dignity.
3. a. Choose a goal from the list below that you would like to achieve as a
Broker within your first two years of operation.
 Settle $8 Million in loans
 Develop three new referral sources
 Win an achievement award for customer service
 To be the top performing broker within an established broking firm
b. Now write this goal as a SMARTER goal, using the table below to assist
you.
Chosen goal Win an achievement award for customer service.
Specific
Customer service goals will typically centre on
customer satisfaction, retention and
recommendation.
Measurable
Customers feedback will be taken at the end of
every purchase.
Achievable
by training the sales team to fulfill the needs of the
customer.
Realistic
customer service is a goal which can be attain by
action plan.
Time-based At the end of the year.
Ethical
Customers will not be forced for purchasing, no
unfair actions will be taken to grow services.
Reward/Re-
evaluate
New product will be launched because customer are
legal to the company.
4. Using your chosen smarter goal in Q3, apply your personal goal to a large
brokerage firm or agreement you have with an aggregator for your

performance and their overall requirements and objectives. Complete the
strategic, tactical and operational plans which should align with team and
organisational plans. Using your SMARTER goal, explain what each of the
following plans might include.
For example, if a SMARTER goal is to learn new sales skills to improve sales
by 1% by the end of 2019 to meet your organisational objectives, your
tactical goal may be to attend training and the Strategic Goal may be to
improve sales by 10% by 2020.
Strategic plan to improve the issues and earn trust of the
customers.
Tactical plan To take feedback and reviews of the customers at
the end of the year and then make
improvements.
Operational Plan To implement all the above plan and also use skills
of employees which they learn from training.
5. Explain the steps in a performance appraisal process.
Step1: Establish performance standards.
Step2: Communicate performance standards.
Step3: Measure performance.
Step4: Compare performance to standards.
Step5: Discuss the appraisal with employee.
Step6:Implement personnel action.
Identify what a performance appraisal might review.
Steps to establish performance standards to ensure achievements of goals
in the organisation. Communicate performance standards to assume
individual is competent. Measure performance, that is expressed in numeric
terms, Compare actual performance to performance standards, discussing
appraisal with the employees and implement personal actions. It might
review which employees have contributed highest to the company's
development, review progression, and rewards of high-achieving
employees.
A4 Assessment V3.1

Task 2: Short Answers – Set and meet own work priorities
1. Using your understanding of your job description or feedback from a recent
performance appraisal, select eight tasks that you believe you can use to
improve your productivity and list them in the priority matrix.
Urgent and
important
Not urgent and
important
Urgent but not
important
Not urgent and
not important
Building
relationship
with clients, is
important to
maintain
healthy work
balance.
Another is
analysing data
in market
trends which
important to
Negotiating with
clients, is
necessary to
grow the
productivity.
processing sales
transactions, is
important to
maintain
transactions of
work.
Closing deals,
demonstrating a
solid
understanding
of the
company's
product or
service is
urgent to build
more strategies
in work.
Scheduling of
various perform
task is not
much urgent as
the services is
already
performed.

maintain the
needs of the
customer.
Networking to
attract
potential
customers is
important to
grow the sales
of the
company.
2. The aim of this exercise is to improve your productivity. Who would you
consult with in regard to your priority matrix and why?
The main goal includes with development of the skills to improve the
productivity. Efficient Leader will be consulted in the improvement process of
the skills used to reach towards the growth in leadership management. It will
help to build a culture of open communication while also inviting employees to
give precious constructive response about the execution of their work.
3. Based on the feedback received through consultation, re-prioritise your
tasks in the following priority matrix.
If your priorities remain unchanged, simply remove the matrix below and
add a suitable comment instead.
Prioritise will remain unchanged as these factors helps to maintain
productivity of the company as well as its services. And the feedback received
matches with the matrix.
4. a) Did you improve your performance?
Obviously, performance got improved by understanding and actively listening
to various concerns that help in providing great services to the customers.
As active listening is the key set which can be developed by the individual
by the family and co-workers. Improvement also took place by approaching
each of the conversations with the aim to learn something and by focusing
seriously on the speaker, and by clarifying questions to make sure that the
helpful information is understood properly.
b) What documentation could you use to assist you with analysing this
answer?
A6 Assessment V3.1

By knowing customers feedback and reviews regarding the good services
helped the company to know that they are providing good services to their
customers and their customers are satisfied from them. Also, by knowing
through the customer satisfaction surveys that how the customers are
happy with the services. Reaching towards the social media monitoring it
has been known that how the customers of various areas are giving the
good feedback to the services.
5. List three (3) types of technology that you can use to improve your
performance. Explain what functions each technology can be used for and
how it can be used to improve productivity and performance.
Technology Functions
Communication
technology
It helps in sending information or message by using
different devices like emails, messaging apps etc.
Product technology It helps in determining the useful characteristics,
holdings, and structures of the goods to assure it
meets the demand and needs of the customer.
Information
technology
It includes management information system, which
assist to plan the utilisation, management, and
improvement of information technology tools to assist
individual in performing.
6. Identify some contributing factors to workplace stress.
Work-related tension is an increasing problem around the world that impacts
not only the health and well-well of employees, but also the productivity of
companies. The elements that contribute with the rise of issue are, the stress
arises where work demands different forms and sequences exceed the
person's capacity and ability to cooperate. Another factor can arise with the
greater demand from job which cannot be handled comfortably. Other factors
can be battle with co-workers or supervisors, continual change, and danger to
job safety etc. The person may feel depressed and discouraged by the issues
that occurs in the workplace.
7. What can happen if you do not handle stress correctly?

Untreated stress can lead to mental sickness such as anxiety disorders or
depression. It can also impact to health problems such as high blood
pressure, heart disease, obesity and diabetes. Stress result to low down
organisational presentations, decreased employee total performance, huge
mistake rate and poor quality of production. Broad staff turnover and
absence in workplace due to different mental and physical troubles. On the
other hand negative stress outcome in the matured stress effect, if it is
continuous then negative stress can lead to failure of productivity, health
difficulties, and weakening.
8. List some activities or action/s you can adopt to maintain an appropriate
work-life balance and to alleviate stress.
Play your strength: Do not try and be all things to all group. Centre on own
strengths and outsource the another.
Prioritise your time: Individual may need to have a to do list with numerous
tasks on it, so person need to prioritise those job into four categories which
are: Urgent and important, important but not urgent, urgent but not important
and neither urgent nor important.
Managing time: By appointing a timeline for the activities. Put dates cross
ways the top and activities downward. Break every task into parts. Include
family commitments such as, vacation, birthday occasion etc.
Task 3 – Report
This activity requires you to complete a report on how you manage your
personal work priorities and professional development in your workplace.
You are required to address all of the following points:
How you establish personal work
goals:
Serving as a positive role model through
personal work planning
How you develop personal work plans that
reflect the organisations goals as well as
your own responsibilities and
accountabilities
How you measure and maintain your personal
performance in varying work conditions, work
contexts and when contingencies occur or problems
A8 Assessment V3.1

arise.
How you set and meet your own
work priorities:
How you prioritise and facilitate competing
demands to achieve personal, team and
organisational goals and objectives
Explain what technology you use to efficiently and
effectively manage work priorities and
commitments
How you maintain an appropriate work-life
balance, and ensure stress is effectively
managed
How you develop and maintain
your professional competence:
How you assess your personal knowledge and
skills against competency standards to
determine your development needs,
priorities and plans
How you obtain feedback from employees,
clients and colleagues and use this feedback
to develop ways to improve competence
How you select development opportunities to
develop required competence as well as
new skills to maintain a competitive edge
Describe any networks you belong to and how
these assist in enhancing knowledge and
skills