Team Effectiveness and Group Dynamics in Football South East Coast

This report discusses the concept of team group dynamics and its impact on team performance in Football South East Coast. It also explores the negative effects of group dynamics and strategies for preventing social loafing. Additionally, it examines the advantages and disadvantages of group decision-making and various team building techniques. The report concludes with the importance of effective dispute resolution process and the policies and procedures for professional development in the organization.

BSBWOR502 LEAD AND
MANAGE TEAM
EFFECTIVENESS

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Task 2...............................................................................................................................................7
Task 3...............................................................................................................................................9
Task 4.............................................................................................................................................11
Task 5.............................................................................................................................................13
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
Team effectiveness is basically the ability and the capacity of team to accomplish the
objectives as well as goals of entire group and hence the organization. In short, it is the system in
organization through which they are able to bring people to work together.
Football South East Coast is predominately the sporting association which is placed in the small
town on South East Coast in Australia. The main aim of this organization is to develop and
administer the football to a great level platform.
This report gives a brief about various assessment task Professional development policy,
Team performance planning project, Rewards and recognition where the main purpose of all task
is how to build the effective team.
MAIN BODY
Concept of team group dynamics
Team group dynamics is basically the various unconscious as well as psychological
factors which influences and thus guides the behaviour of team as well as their performance. It is
generally built through the interaction of the team members and nature of their personalities,
working relationship along with other individuals. The origin of the team dynamics took place in
1895 by Gustave Le Bon. The main rationale behind its origin was that a single entity cannot
perform all the tasks and thus single better than double. The need for understanding the social
group resulted in the development of this concept (Hoch and Dulebohn, 2017).
Negative effect of group dynamics on team performance
Excessive competitiveness
When then team is not highly managed and thus there remains dominance of the one
person on the another then it eventually leads to the high competition among members of the
team.
Conflict
Difference in the way of thinking of the different members often lead to conflicts and
hence disappointment. When the team members have different pint of view and the perspectives
then they tend to go in different direction which lead to resentment and conflict.

Lack of individual recognition
When the single person forms team then the entire group gets the credit for tasks no
matter who have contributed how much. Thus, somewhere,the individual identity is lost and no
appreciation of contribution is present.
Social loafing
This is basically is predominately the phenomenon or process in which the single person
puts fewer efforts for achieving the goals while working in the team or group. In short, it is
basically the tendency of people for trying less and putting minimal effort for achieving the goals
of entire group.
The major negative effect of this social loafing impact the overall group and thus results
in the dismantle of the team (Srikanth, Harvey and Peterson, 2016). The major negative effect is
that productivity of the employees decreases due to which the whole group suffers and thus there
remains the reluctant in work. Another negative consequence is that the satisfaction level
decreases of group. The team members remain disappointed as well as depresses and thus this
eventually reduces their ability to learn.
The size of team impacts the degree of social loafing. When there is smaller groups than
its effectiveness increases as the leader has more time to spend with their employees as well as
employees can easily communicate with their leaders. Thu, this will eventually reduce the social
loafing.
3 strategies for preventing social loafing
Size of the team
The most important strategy for discouraging social loafing is to keep the size of team up
to five members. Due to less member, leader can easily pay more attention to the employees and
employees will also communicate effectively with the leaders.
More engagement
Having the employees to engage more and more with each other will help them to work
in collaboration and put maximum effort to achieve the goals.
Track performance
Social loafing mainly occurs when there is lack of monitoring and tracking the
performance of employees thus the leaders should set some key performance indicators for
monitoring the performance.

Group-thinking
Group-thinking is primarily the phenomenon which takes place when the entire group
reaches or comes to a census without any critical thinking or reason or the without evaluating the
various alternatives. It occurs when the individuals group have the desire for conformity as well
as harmony and thus this leads to the irrational decision-making.
Advantages as well as disadvantages of group-decision making
Advantages
Better judgment
When the whole group is involved in decision-making and thus works collaboratively
then it leads to better judgment.
Varied views
Due to the presence of diversity in group, there are different views of different people
which eventually helps in problem solving.
Greater involvement
As more and more people become engaged in solving the problem, thus their engagement
towards various increases (Rothaermel, 2017).
Disadvantages
Time consuming
As there are many people in group thus organizing them, coordinating them generally
takes more time and thus this is time-consuming.
Individual domination
The various discussions and debates are dominated in group by few individuals. Thus,
due to this dominance self-confidence of other people decreases.
Competition
Due to the dominance in group, the competition among the members increases which
eventually leads to conflict.
Team building techniques
Brainstorming
This is the most effective team building technique where the individuals are encouraged
to think creatively and submit their ideas. For example to solve the problem of decreased sales

all the team members will apply brainstorming and thus will come up with creative solution to
solve issue.
Effective communication
Through this, team members are able to interact with each other and share their ideas.
This results in effective team building. Example- for solving the problems, employees will
interact with each other which will increase team cohesiveness.
Motivation
Increasing motivation of employees helps in effective team building as employees work
productively and thus contribute equally to the goals (Santos, Caetano and Tavares, 2015).
Team consensus
This is basically the process in which team members develop as well as agrees to a
particular decision which are in the interest of while group. In short, through the team consensus
all the group members arrive at the decision which will help them in meeting the goals and
objectives of group.
Methods for team consensus
Encouraging participation
The most effective technique is to encourage all employees for equal participation in
decision-making. Through this participation,different views will come for problem and thus
result in effective decision-making.
Multi-voting
Enabling each employee to give their views for a specific solution will help them to reach
a effective solution. Through the immigration of different votes, weightage of particular solution
can be estimated.
Steps for resolving workplace disputes
Listening carefully
For avoiding the dispute, this the basic step where whether top management or lower
management should involve themselves in active listening to other problems and issues. This
will help in resolving dispute
Determining barriers
In this step, identifying the barriers which resulted in the emergence of conflict is
necessary. When the barriers are clear, then the conflict can be easily resolved.

Establishing common goal
In the next step, both the parties should be encouraged to agree on the common goal.
When they will work towards same goal, they there will no chance of conflict.
Providing proper guidance
Providing the proper direction towards achieving the goal will help employees to
understand their work and thus will not result in the conflict.
Importance of effective dispute resolution process
Increases motivation
When the organization has effective dispute resolution process, then this increases the
morale of the employees because lack of dispute will result in effective communication.
Increases productivity
This process is also important for increasing the productivity of employees. When the
conflicts will be instantly resolved, then it will increase the enthusiasm of employees towards
work which will eventually increase their productivity (Mitchell and et.al.,2015).
Task 2
Preparing for meeting
To Team members
CC Assessor
Subject Invitation for discussion
Respected team members
Our company would like to invite you to discuss our strategic plan as well as strategic goal
regarding the football and to take the various decisions regarding making its success. This
meeting will be held on 14th November at 3:45 P.M. This will take around 2 hours as the whole
operational plan will be discussed in the meeting along with taking the valuable suggestions of
employees.
Thank & Best regards
Marketing and communication manager
Football south East Coast

At meeting
The meeting is about growing the awareness of the football among people and generating
the interest of football as well as making it a passion. The main purpose of this meeting is to
design various strategies and plans through which the participation of not only males but also the
females increases in football (Lee, 2016).
In order to make this strategic plan successful, The active participation of all the team
members is important as their valuable suggestions will helps in achieving the goals. Besides
this, their opinions will be used for planning the team performance framework.
For the performance planning, all the team members need to take the equal participation
and thus they can provide feedback on various areas which requires improvement. Employees
are expected to take on the various responsibilities for achieving these goals.
Employees are required to give their valuable ideas for making this operational plan a
success. They can provide their innovate opinions and thus can make a list of it. All these will
eventually help in achieving the operational plan.
During meeting
Team performance techniques
Communication
In order to make the effective team and help the employees to solve the problems, an
effective interaction is highly essential. The employees should have a good communication skills
so that they can work productively.
Active listening
Besides communicating effectively, employees should also be able to listen what others
are saying efficiently. Active listening will help them to know the view pints of other and thus
will helps them to assess the situation from every corner.
Non verbal communication skills
The most important skill which the employee should have is nonverbal cues. Employees
should react spontaneously to every aspect either by nodding the head, smiling etc. This will
eventually encourage their engagement (Lykourentzou and et.al.,2016).
Responding to workplace concern

The various workplace concerns raised by the assessors are the absence of individual
identity, poor communication, difficulty in making reliable decisions, ability for resolving
conflicts etc. These various concerns will be taken into account and hence will be addresses. We
acknowledge the various concerns raised and would tray our best for resolving these issues by
contacting with the employees on regular basis. Feedback of the employees are valuable for the
management as they are the asses for company and thus the management will endeavor to
resolve these issues by coming out with the well-through solutions.
Mail to general manager
To Team members
CC Assessor
Subject Inviting for discussion
Respected sir,
Employees have various concerns which are somewhat hindering their performance like
Effective communication
Some employees are unable to interact with their leaders and managers and thus are facing
problem regarding their work due to this poor communication like low performance.
Problem-solving
Most of the employees are unable to make the relevant decisions regarding the various issues
like decreasing sales due to which the complaints are increasing day by day (Mone and London,
2018).
Various other concerns are inability to overcome conflict, loss of individual identity etc.
Thanks and Best Regards
Marketing and communication manager
Football south East Coast
Complete team performance plan
Employees are kindly requested to review the following team performance and provide
their valuable feedback regarding any changes to be made. The feedback will helps the
management to take reliable decision and thus the feedback is important for the personal and
professional development of employees.

Besides this, It is to inform that for the successful implementation of the performance and
operational plan discussed in the previous, there will some additional which will be help in the
nest twelve months (Patanakul, 2015).
In order to inculcate the various interpersonal and another skills in the employees for
successfully meeting objective, there will training and development activities held by the
management of the company in the next twelve months.
The first training activity will commence in January on 10th at the seminar hall of the
company. This training is basically the team building activity which will include various
brainstorming and other activities for encouraging the sense of team within employees.
Another training will take place on 14th of march at the same place that is seminar hall. This will
a simple communicating training where the employees will be encouraged to interact with their
employees on any topic and thus will increase their communication skills.
Here is the schedule of meeting which will be held in next 12 months
Month Date Frequency
January 7th 2 hours
February 12th 2 hours
March 12th 1 hour
April 27th 3 hours
May 15th 1 hour
June 10th 2 hours
July 11th 4 hours
August 20th 3 hours
September 15th 2 hours
October 11th 1 hour
November 25th 2 hours
December 20th 4 hours

Task 3
Conducting research
In order to have the proper professional development of the employees and to increase
their productivity, various policies and procedures which relate to this development are
Training and development
This is the most basic and important policy which matters to a great extent while making
the professional development plan (Remington, 2016). All the employees should be thoroughly
trained and developed regarding the various aspects for improving their skills. This policy is
highly essential when improving the overall skills of the individuals and thus helps in their
professional development.
Opportunities for development in work
This policy includes the various steps which the management is required to take while
engaging the employees in professional development. The management should encourage and
thus look for the different opportunities which will eventually help the employees to improve
their skills and knowledge.
Induction policy
Another most important policy and procedure for having a well-through professional
development plan is the effective induction. This is also one of the aspect of extensive
professional development. Management are required to adhere to this policy strictly and thus
provide the best induction training to their employees time to time to shape their skills. Better
induction at periodic basis will help the employees where they lack behind and where they need
to improve.
Development of policy and procedure
For achieving the strategic plan of making football game a success, certain policies and
procedures need to be incorporated which will guide the employees in proper direction and hence
will help in achieving the goals.
Purpose of policy
The main purpose of this policy ids to provide the employees right direction and help
them to adhere to these policies stringently. Another main purpose of framing the policies and
procedure is to make the employees more competent so that they can compete effectively.

Policy scope
This policy will be applied to each and every employee, players, staff, leaders, coaches as
well as the top management. It means whether lower management or the top management,
everyone will be held responsible for adhering to these policies stringently or for violating it.
Professional development types
There are various kinds of professional development which can be undertaken for
implementing the policies successfully like workshops, seminars, conferences, various courses
etc. These all will eventually help in developing the relevant skills within employees and making
them competent enough.
Needs of professional development
For developing the plan, first observing which area needs development is essential. The
procedure for identifying the areas of development is observing the team members how they are
performing, gathering data, meeting with the members of teams and thus then prepare the action
plan.
Criteria for determination
The main criteria which is used for recognizing whether the development is appropriate
or not is measuring the performance. This is the best criteria which tells the management
development is appropriate or inappropriate is measuring the performance if employees. This
will help in developing the tools for improving (Woodcock, 2017).
Budget allocation
In order to provide the opportunity to all the employees of the company, the maximum
budget which has been allocated for this development to each of the staff member is $1000. All
the activities and tasks will be performed within the constraints of this budget.
Process of documenting as well as evaluating outcomes
Once the development plan has been successfully implemented, reviewing its outcomes is
also important. The most well-defined process for measuring the outcomes of performance
development that whether it has bought appropriate changes in employees or not evaluating the
employee's performance, reviewing their work, monitoring changes in their behaviour and
looking how they solve the problems.
Sending final policy and procedure
To Team members

Subject Summary of final policy and procedure
Respected Team members,
For increasing the productivity of employees and helping them grow professionally, the
company has devised some new policies and procedure which will help the employees to groom
and grow professionally. Following are the new policies
Effective training and development
Effective induction
Greater opportunities in work
The main rationale behind implementing these policies is to foster the growth and development
of the employees so that they can excel not only in their professional life but also in their
personal life. Through these policies, employees will be able to shape their skills which will
help them to learn new things. Besides this, it will also help them to excel in their career and
thus will make their various potential and capabilities stronger.
Thanks and Best Regards
Marketing and communication manager
Football south East Coast
Task 4
Research reward and recognition schemes
As the players have done exceptionally well and thus there has been an increase in their
overall performance thus there are various formal as well as informal rewards scheme which will
increase their morale and satisfaction level
Giving day off
This is the informal scheme where for performing well and exhibiting high performance,
employees can get an additional off from the job whenever they want (Koohang, Paliszkiewicz
and Goluchowski, 2017).
Providing flexible schedule
This is another informal approach in which the employees can have the flexible working
hours and thus can leave the office when the work is finished
Incentive

This is then basic approach in recognition where the employees can get additional
incentive for their exceptionally good performance. This incentive will be in the monetary terms.
Promotion
This is another formal recognition scheme in which the employees can be promoted to
the higher position due to their higher productivity. Promoting on higher position means increase
in the pay scale.
Fringe benefits
Employees can get additional benefits apart from their salary like celebratory events, Trip
to any destination etc. These are the fringe benefits which the employees can get for their good
performance.
Because the players have shown a high performance during their matches and thus also
have improved their interpersonal skills, the most appropriate scheme is incentive where the
employees can get additional monetary benefits apart from the basic salary (Ford, Piccolo and
Ford, 2017). As there is perception of the people that the players cannot generate more income
from football thus to change this concept of people, providing monetary benefits will increase
the interest of people in football and thus will compel them to step their foot. Besides this, these
incentive will also motivate the player, and they will continuously improve their performance in
the greed of more money.
Implementing reward and recognition schemes
First of all, the management and the entire organization would like to thank all the team
members for performing exceptionally well in the recent matches as well as exhibiting the high
level of collaboration with each other. The entire organization would like to appreciate the
employees for helping the management in achieving the strategic goals and contributing on their
best part for making this company a success in the minds of people. Employees would be pleased
to know that we have come out with various rewards and recognition scheme for appreciating the
work of employees. The schemes will include various recognition like
Day off

Employees will get an additional day off from the work for their great performance
whenever they want.
Flexible working hours
Employees can come and leave the office whenever they want as per their preference and
can take when suitable for them (Levi, 2015).
Incentive
Employees will get additional monetary benefits apart from the basic salary for
displaying such a great performance.
Promotion
Employees will be promoted to higher position for increasing their performance and
productivity and thus due to this promotion, their salary will also increase apart from other
benefits.
Fringe benefits
The team members will get additional benefits like trip to any foreign location,
celebratory events, increase in pay for their exceptional good performance.
Task 5
Preparing for meeting
To Assessor
CC Jackie
Subject Invitation for meeting
Dear Jackie
We would like to inform you that there has been complaint regarding your work and many of
the staff members are often getting distracted due to some of your phone conversation. Thus, to
discuss about your work and various aspects we, would like you to attend a meeting for solving
various issues. The meeting will be held on 26th January at 11:00 A.M. We hope to see you at
the meeting on the specified date (Hoda and Murugesan, 2016).
Thanks and Best Regards
Marketing and communication manager

Football south East Coast
Conducting meeting
Objective of meeting
The main purpose and rationale behind conducting this meeting is to discuss the
behaviour of Jackie towards the work and thus the impact of this bad attitude on other staff
members.
Problem
The main problem is that it has been observed you are continuously involved in talking
with your friends during work due to which you do not attend the office phone call for some
urgent work even when you it is ringing.
Impact of behaviour on workplace
This attitude is having a negative impact on other employees where they are not able to
focus on their work due to your conversation. It is becoming a grate concern not only for the
employees but also for the company. Due to distraction, employees are able to work and their
productivity has somewhat decreased. Besides this, they are not able to talk to other staff
members due to the distraction regarding work. We would like to know the reason behind this
attitude (Denhardt and et.al.,2018). You have always been an efficient employee since your
joining and works harder as compared to other employees as well as deliver best results to the
company. Thus, we are concerned about you because this single mistake is not only affecting
business but overall your good performance. We would like to clear this by listening your point
of view about this and would like to know the reason so that we can solve it.
Creative solutions
In order to deal with this type of problem, the management has come up with the solution
that no employees will now be allowed to bring their personal gadget within the office premises.
They will be allotted separate locker where they will have to keep their phone before sitting on
their seat. In order to strictly monitor this, all the employees will now be under strict camera
surveillance to ensure that no employee is bringing their phones in office.
Follow up of meeting
To Jackie CC / BCC

Subject Follow-up
Dear Jackie
The meeting held with you on 26th January regarding your negligence regarding work and
talking on phone with the friends which impacts the other employees was taken into deep
consideration and thus the management has contemplated on this issue. The management has
agreed on a solution to resolve this problem (Rahim, 2017). Now no employees will be allowed
to bring their personal gadgets like mobile phones, pen drives, laptops within the office
premises and would be provided with a locker where they can submit these. They can only
access their gadgets during lunch or after the office hours are over. To strictly implement this,
all employees will be kept under strict camera surveillance where their activity will be
monitored on regular basis.
Thanks and Best Regards
Marketing and communication manager
Football south East Coast
CONCLUSION
It has been summarized that developing an effective team is highly important in an
organization for increasing the productivity of the employees. When employees engage in group
thinking, they can easily make better judgement and take reliable decision. Developing an
effective workplace by inculcating sense of team is also important for resolving disputes and
increasing collaborative working. While on one hand group-thinking increases the morale of
employees on the other hand it also sometimes leads to the conflict among group members and
hence somewhere their individual identity is lost.

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