Skills Needed by Employees in Different Departments

The provided document outlines the necessary skills for employees in different departments within a company. It covers the skills required by customer service professionals, financial practitioners, researchers, and salespeople. The document emphasizes the significance of these skills for achieving business success and maintaining a competitive edge. It is essential for companies to prioritize these skills to ensure their employees can effectively meet customer demands and drive organizational growth.

BSc (Hons) Business Management with
Foundation
BMP3004
World of Work
Functional Areas
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Contents
1.0 Introduction 2
2.0 What is a business? 2
3.0 What is Functional areas of business – Definition 2
4.0 What are the key functional areas of a business? 2
5.0 Description of the various functional areas in business
organizations 2
5.1 Marketing 2
5.2 Human Resource Management 3
5.3 Customer Service 3
5.4 Finance 3
5.5 Research and Development 4
5.6 Sales 4
6.0 Description of the types of skills needed by employees
to be able to work effectively in these functional areas 4
6.1 Skills needed by Marketing employees 4
6.2 Skills needed by Human Resource Management employees 5
6.3 Skills needed by Customer Service employees 5
6.4 Skills needed by Finance employees 5
6.5 Skills needed by Research and Development employees 6
6.6 Skills needed by Sales employees 6
7.0 Conclusion 6
References 7
1.0 Introduction
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Anything that makes money and keeps it going is known as business activities
throughout every company. Such business activities vary according to the market, form,
size etc. Financial, sales, HR, marketing, Customer support and research and
development are the six main functions of business activities presented in this report.
These are overall business activities that are essential to the survival and sustainability of
each industry to understand their functions (Shaikh 2010).
2.0 What is a business?
A company (entity) is a financial, academic, social, or just any business association
that works for profits. However, it may or may not be a profitable corporation or non-
profit organization and may be independent of the individual running it or may not
function. A business (activity) is a business that includes the delivery of products or
services that are primarily a source of revenue (Shaikh 2010).
3.0 What is Functional areas of business - Definition
The key tasks undertaken by a corporation to gain income are functional areas.
These actions impact the input and output of cash and decide the company's net
profits (Shaikh 2010).
4.0 What are the key functional areas of a business?
Sales, customer care, management and marketing are some of the key functional
areas for a company presented in this report. These are all part of the daily
operations of a corporation affecting its incomes and income every month, quarter,
and year. Their cash flow is also bulk and efficiency determination (Shaikh 2010).
5.0 Description of the various functional areas in business
organizations
5.1 Marketing:
In supporting a firm's company and purpose, the marketing function plays an
important role. It works as the business's face, coordinates, and produces all the
business products. It's the responsibility of the Marketing Department to reach
potential, buyers, investors and/or the society and to build an overall picture that
positively reflects the business. This needs you to describe who you are for whom
you pose, what you are saying, what you are doing and what your organization is
doing. In essence, this determines the clients' and partners' experiences as they
communicate with you (Weinhardt et al. 2011).
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5.2 Human Resource Management:
For mature organisations, HR also matures. In its evolutionary process, the HR
function is in several separate states, beginning as a business function, being a
business associate and then a major investor. The following figure showing the
migration is to be consulted. Each case is becoming more and more strategic in the
role and effect of the HR department (Havey 2005). The HR role can add immense
value to the organization's leadership capacity, top level, result, and long-term
sustainable status at higher maturities. In an enterprise, at the very least, an HR role
is available, and is responsible for handling employee records, ensuring payroll,
attendance management and developing corporate policies. The position of staff
management is primarily based on both internal and external enforcement and on
employee managing and keeping records (Havey 2005).
5.3 Customer Service:
A customer support concept with descriptions of various customer support styles, an
overview of the modern interpretation, and guidance on creating an efficient
customer service system. Customer support shall be offered before, during and after
a product purchase to consumers. Service to clients is a collection of programs
aimed at enhancing customer experience. The customer service's sole goal is to
fulfill consumers' needs to ensure that the results are satisfied. These programs are
also available to obtain an understanding of client inquiries and ensure that after
buying a product from the chosen organization they have an economical view
(Weinhardt et al. 2011).
5.4 Finance:
There are organizational objectives in any sector. Its role is to assist the staff in
determining its priorities. By identifying these targets, a company will know whether it
has achieved a profit margin or whether it is stagnant. The responsibilities of the
financial planning unit include coordination, preparation, management, and
monitoring of financial operations, such as the use and acquisition of the
development profits. The financial team must also make choices on the handling of
the money of the organization. For several reasons, the money is required, including
payment of salaries and wages, payment of public bills, payment of lenders and
buying supplies (Havey 2005).
5.5 Research and Development:
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The R&D department has a vital role to play when it refers to product innovation, or
procedure improvement and enhancement. Other divisions, such as sales and
marketing, may be more external, but research and development have roles that are
closely linked, though they are segregated from these. R&D provides businesses
with an ability to drive future success in their chosen market and retain their
relevance. It includes investment on research and testing to create new goods or
new ways. It also helps to strengthen current goods or procedures (Weinhardt et al.
2011).
5.6 Sales:
The sales of successful learners and company colleges are frequently refused. But
Sales is one of the most critical duties of any company and it is one of the most
valuable and hard to learn business abilities that a potential client can turn into sales.
Sales can always be split into two parts response to incoming requests from
consumers who have found out about yourself through a friend or your advertising
campaign, for instance; and outgoing sales where a call or an email reaches the
consumer. The object of both company’s business is by involving the consumer in
the sales funnel, to transform the user from an opening to a future and, eventually, to
sell (Havey 2005).
6.0 Description of the types of skills needed by employees
to be able to work effectively in these functional areas
6.1 Skills needed by Marketing employees:
Marketers willing to drive profits appear to succeed throughout their professions.
Many CEOs are of the view that advertisers are disconnected from corporate goals.
A latest data exposes this issue – 80 percent of CEOs agree that marketing is not
geared towards producing top sales growth (Holsapple et al. 2012). 82% of CEOs
agree that advertisers are unrelated to short- and long-term financial targets. The
performance of a marketing company depends on its ability to recognize its target
market. Marketers who would relate to the increased sales succeed in a setting like
this. The salesperson who understands and articulates efficiently what consumers
and rivals do has a simple marketing capacity (Holsapple et al. 2012).
6.2 Skills needed by Human Resource Management employees:
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Relations between staff, department heads, and CEOs are skilled HR workers. They
oversee activities that various individuals and agencies need to accomplish.
Contracts for work and payroll processing and health policies are time-consuming
activities. The delays and compliance with applicable legislation are the responsibility
of HR teams. HR teams handle data and records, such as physical and digital work
agreements. HR practitioners typically store and gather employee data from
successful file systems in large teams (Holsapple et al. 2012).
6.3 Skills needed by Customer Service employees:
Customer service is both a work form and a range of technical credentials. In order
to meet the customer requirements and improve that they have a positive
experience, customer service professionals should be able (Holsapple et al. 2012).
Customer support requires many attributes as a skill set, including active listening,
compassion, issue solving and conflict. Many positions at each level are used for
customer service. While you would typically see customer service as a service from
a company to a client, this applies also to a company. We may be in the position of
offering services to other team members, for instance. We would like to ensure in
this situation that you understand their needs and have been able to satisfy them
(Holsapple et al. 2012).
6.4 Skills needed by Finance employees:
It is essential to know how to battle your edge without tearing up any wings
regardless of whether you close a deal or handle standards. Financial practitioners
should infer a bargaining capacity that will enable both sides to reach an agreement.
If there are no successful compromises, interpersonal relationships can be harmed
and irritated or at worst, the organization may lose its profits. You will be led by a
demonstrable negotiating ability in every financial business. In addition, finance
experts must be able to clarify how their priorities favor each other and foresee
objections. For example, if an investor banker wishes to sell a partnership share, he
or she needs to be able to explain the bank's advantages – although some peers
might differ with their opinions (Holsapple et al. 2012).
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6.5 Skills needed by Research and Development employees:
The capacity to carefully analyze information is also a fundamental skill in the work.
You may have clear corporate policies and operating procedures that means that
you need to remember the particulars of these rules and procedures. Your tasks will
also allow you to monitor customer data to correct or fix an issue with the customer.
The power to knock tasks into small pieces, draw up the program and achieve each
part of the plan within a planned time. Priorities include the description, structure,
preparation, distribution, and prioritization of skills in time management. You will
accomplish your goals on time and grow a business with good time management
capabilities (Holsapple et al. 2012).
6.6 Skills needed by Sales employees:
Since we have some widespread idea of selling, current sales groups have
established into a complex spectrum of features – such as the creation of
companies, closing, managed services and consumer success – requiring numerous
specific competences for their respective teams. Any salesperson's workflow often
uses the opportunity to engage others, create long-term connections, and shape
mutually beneficial networks (Shaikh 2010). Entry point skills allow a sales person to
effectively perform tasks and make better decisions, from meeting customers and
collecting references to asking advice and hitting team goals. Building relationships
means confidence, relationships, and a sincere will to support others. The
establishment of relationships leads to selling relationships. Don't think this is a fluff.
This gives you the chance to play your cards correctly (Shaikh 2010).
Conclusion
Companies cannot make a profit if their units are treated properly. These areas focus
on the needs and desires of each consumer. Both departments use the right
approaches to retain more clients. True scope will always work hard to meet its
customers' demands. This know-how is used to facilitate the best organization
through business leaders and managers (Shaikh 2010). Managers should consider
events that can help or modify their organizations' future practices. These
management techniques play an important role in the performance of the target
organization.
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References
Havey, M. (2005). Essential Business Process Modeling. "O’Reilly Media, Inc.".
Holsapple, C., S., V. and Raghav, H. (2012). Business Modelling. Springer Science
& Business Media.
Shaikh, S. (2010). Business Environment, 2/E. Pearson Education India.
Weinhardt, C., Blau, B., Conte, T., Filipova-Neumann, L., Meinl, T. and Michalk, W.
(2011). Business Aspects of Web Services. Springer Science & Business Media.
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