Communicating in the Building and Construction Industry - Written Assessment

This assessment requires the student to watch a series of videos and listen to podcasts that show communication scenarios, and to answer a series of related short answer questions. The assessment is divided into three parts: Communicating with staff and clients, Dispute resolution skills, and Communicating with industry professionals and authorities. The student is required to provide examples of effective communication strategies used by the builder in each part.

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CPC50210 Diploma of Building and Construction
Communicating in the building and construction industry
Written assessment
Student name: XXXXXX
Student number: XXXXXX
Assessment: 33078/01

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Assessment submission
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Introduction
This assessment has been designed to allow you to provide partial evidence of
your competence in the Required Skills across all units for communication skills
and knowledge in building and construction.
This assessment requires you to watch a series of videos and listen to podcasts
that show communication scenarios, and to answer a series of related short
answer questions.
There are three parts to this assessment as follows:
· Part A: Communicating with staff and clients
· Part B: Dispute resolution skills
· Part C: Communicating with industry professionals and authorities
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Part A: Communicating with staff and clients
i) Communicating with staff
Watch the video that shows Jai, the builder from Sullivon Constructions,
conducting a weekly meeting with another builder and an apprentice. Within the
meeting he discusses managing contractors that are coming on site that week,
and potential work health and safety issues.
Click on the image below to watch the video.
In the table below, provide examples of the communication strategies Jai uses for
each of the areas listed. You may use dot points to provide brief examples.
Communication area Examples – provide two examples for each area
What key issues are communicated
by Jai?
Key issues communicated by Jai include;
i) The works to be done on site for example the
waterproofing and the tilling to be done up on the roof.
ii) Dangers on site for example the excavators and the
open tranches on site.
How does this meeting assist
communication between Jai, the
other builder (Grant) and the
apprentice?
The meeting assists communication between the trio by enabling
them to understands their roles for example; Jai is able to tell
Grant what he is expected to do for instance he gives clear
instructions on how the tiles will be received and handled on site.
The meeting also assist communication between Jai and the
apprentice by enabling them to come up with a way regarding on
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how the work should be done on site for example they discussed
what he should do before he goes back to college.
What work procedures and
processes does Jai communicate
the through the meeting?
Some of the work procedures and process given by Jai include
the handling of tiles on site for example to get the insurance and
license for the tiles and the work procedures regarding to the
dangers in the site for example the tiles should stay away from
the open tranches
How Jai does use clear and direct
communication in the meeting?
Jai uses clear and direct communication to convey orders and to
say what the orders are for examples he gives orders that ‘we
need to ensure that anyone gets my permission to be on site’
Jai used the clear and direct communication to ensure there is no
room for misunderstanding for example he clearly directs Grant
to get the insurance and the license for the tiles even though he
knows them.
What meeting structures does Jai
use to help him communicate?
Outlining of major discussion points for example he mentions
what to be done ‘we’ve got the waterproofing in, we also have
the tilling to be done up on the roof. We also need to make sure
that we remember there’s no handrail up there until the tiles are
done’.
ii) Communicating with clients
Watch the video that shows Jai, the builder from Sullivon Constructions,
discussing an alternate solution and a contract variation with his client
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(Cameron). The client wants bigger windows in his house. Jai has provided the
client with a quote to make these changes, and the client is upset.
Click on the image below to watch the video.
In the table below, provide examples of the communication strategies Jai uses for
each of the areas listed. You may use dot points to provide brief examples.
Communication area Examples – provide two examples for each area
How does Jai discuss and propose
alternative solutions and
negotiation these with the client?
Jai discusses with the client first what entails for all the changes
requested to be made and after that he Cameron to understand the
changes before proposing his alternatives for example he gives a
breakdown of all the cost of the changes and the time taken the
give n an alternative on how that can be reduced. For example he
proposes that only the windows on the front facade to be
changes.
What communication techniques
does he use to make sure his
message about contract variation is
clear and direct?
Some of the communication techniques used by jai include;
· Asking questions for example he asks Cameron if he
would give a breakdown of the other cost to be
incurred in changing the size of the windows.
· Feedback for example Jai responds to all questions
asked by Cameron
What interpersonal communication
skills does Jai demonstrate?
(listening, questioning , sharing
Jai demonstrates the following interpersonal communication
skills
· Sharing information for example he tries to explain to
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information) Cameroon Cameron regarding to the changes made.
· Listening for example he carefully listens to all the
questions asked by Cameron and responds to them
appropriately
What non-verbal communication is
shown by Jai and Cameron?
No-verbal communication shown by jai
· Eye contact
· Head movement and posture
No-verbal communication shown by Cameron
· Gestures
· Facial expressions
If there were communication
difficulties caused by cultural
differences, how could Jai
overcome these?
Jai would have conducted activities to demonstrate how
dependent he is on language for example he would have
conducted the changes on the windows to illustrate what he
means to the client.
Jai would also have opted to provide tips and techniques for
communicating effectively in with a client from a different
culture for example training the client a few things regarding to
his culture.
Part B: Dispute resolution skills
Watch the video that shows Jai, the builder from Sullivon Constructions, handling
an on-site dispute between two contractors; the electrician and the plumber.
Click on the image below to watch the video.
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In the table below, provide examples of the communications Jai uses to facilitate
a resolution to the dispute and find a solution to the contractual problem.
Dispute resolution strategy Examples – provide two examples of each strategy
Clarifies the problems with the
contractors
The problem with the contractors is that they did not consult each other
when they were planning on how they will be doing their work and due
to that the plumber was not able to install the exhaust fan because the
plumbing was right in the place where it was to be installed.
Facilitates the on-site meeting and
dispute resolution process
All members of the have better communication
and shared ideas and come up with solutions on
how to solve the problems which might arise for
example the contractor and the subcontractors can
be able solve their differences
Uses negotiation strategies that are
suitable to the dispute situation
· Don’t abandon value-creating strategies
For example, coming up with solution which will ensure that the
quality of the work is not altered.
· Avoiding being provoked into an emotional response
For example, the plumber was careful not to be proved.
Uses problem solving to resolve the
dispute · Listing all the possible solution
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For example, Jai list all the possibilities and comes to an agreement
that the pipes cannot be moved.
· Getting to the issues which created the problem.
Jai explains what caused the problem and agrees that it was the fault of
the plumber.
Part C: Communicating with industry professionals and
authorities
i) Communicating with industry professionals
Listen to the following two podcasts that feature a builder communicating with a
contractor and supplier. In the table below provide an example of how each
communication strategy is used by the builder.
In podcast 1, Jim the builder is phoning his usual concrete contractor, Mark, from
Concrete Deluxe for a quote. This includes costing the material and labour
costs for laying a concrete slab.
Click on the image below to listen to podcast 1.
In podcast 2, Jim the builder is phoning Felix, from Windows Devine for a quote.
This includes costing the material and labour costs for installing windows in a
second storey renovation.
Click on the image below to listen to podcast 2.
Complete the table below providing examples of effective communication
strategies used by the builder:
Communication strategy Podcast 1 or 2 Examples
Clearly communicates requests/
contract requirements
Podcast 1 The builder is clearly requesting the concrete
contractor to give the quote of the materials and
the labour required for laying the slab.
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Uses questioning to identify and
confirm requirements
Podcast 1 Jim is asks the concrete contactor the number
of works who will be required.
Shares information, listens and
understands
Podcast 2 Jim keenly listens as phoning Felix gives the
descriptions of the windows and also the
alternatives which he gives.
Seeks advice from
contractor/supplier
Podcast 1 Jim is trying to ask for advice from the concrete
contractor regarding the entire process of
laying the slab.
ii) Communicating with industry authorities
Listen to podcast 3 that features a builder communicating with a local authority
representative. Briefly outline what the communication is about, and list two
effective communication strategies used by the builder.
Click on the image below to listen to podcast 3.
a) Briefly outline what the communication between the builder and the local
authority is about (maximum 100 words):
The communication is about the supply of windows which will be required for construction
and due to that the builder is trying to consult which type of windows will be needed and the
local authority personal is trying to explain how that will be determined from the window
schedules and other relevant plans that can be viewed to give more details regarding to that.
At the same time, they are trying to discuss the timeframe that will be required for that to be
done in order to make plans how that can be achieved effectively without any problem.
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b) List two effective communication strategies used:
Strategy 1; Asking questions for example the builder is asking the local authority personnel
questions for more clarification.
Strategy 2; Feedback for example the local authority personnel responds to all questions
asked by the builder.
Items to submit as evidence for this assessment:
1. Completion of responses to questions in Parts A, B and C □
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References
https://opencolleges-1.wistia.com/medias/ufc1hohd31
https://opencolleges-1.wistia.com/medias/zpb12sbrfs
https://opencolleges-1.wistia.com/medias/zpb12sbrfs
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