BUILDING THE HIGH-PERFORMING ORGANIZATIONS PROCESS 2022

1. Apply the EFQM Business Excellence model, using relevant theory and concepts learned on the module, to one organization of your choice (Microsoft Corporation). Draw on your analysis to identify and capture strengths and areas for improvement to the chosen organization: Criterion 4 – Partnerships & Resources: i. How well do they build sustainable relationships with their partners & suppliers? ii. Do they manage their buildings, equipment, and resources in a sustainable way? Criterion 5 - Processes, Products and Services: i. Have they defined the key processes required to deliver their strategy? ii. Do they develop new, innovative products and services? 2. Based on your analysis, offer and justify one operations/supply chain management strategy that the chosen organisation could pursue to drive business excellence. 3. Within a scenario of a potential change in any of the MACRO environment forces of your chosen organization.