Improving Organisational Performance and Employee Well-being: A Case Study of BUNI Travel

This report discusses the techniques and tools that can help improve organisational performance and the role of employee well-being in improving motivation and performance. It also includes a PESTLE analysis of BUNI Travel, a travel agency in Bolton. The report highlights the importance of effective management of human resources and the need to regularly monitor employee performance. It also emphasizes the significance of employee well-being and the impact of external factors on the operations of the company.

PEOPLE AND
PERFORMANCE

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Q.1) Tools and techniques will help improve organisational performance.................................3
Q.2) Role of employee wellbeing in improving motivation and performance............................5
Q3 Pestle analysis of BUNI Travel..............................................................................................6
.........................................................................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
For the long- term sustainability in the changing dynamic environment to have effective
human resource in order to gain competitive advantage. There should be effective management
of the people as they are considered as the valuable assets of the company. It is very necessary
for the manager of the company top regularly monitor the performance of the employees. In
order to enhance the performance of the employees company uses various techniques that act as
motivator for the employees that also help in the personal development resulting in boosting the
productivity of the company(Cappelli, and Conyon, 2018). The report is based on the case study
on BUNI Travel that reflects on the techniques that will helps in improving the organisational
performance, role of employees well being in improving the motivation and performance of
employees.
MAIN BODY
Q.1) Tools and techniques will help improve organisational performance
In order to improve the performance of a company, various techniques and tools are used
by the management of the firm. This process is called the performance management that
involves reporting, managing and evaluating the progress that boosts the performance of
the employees as well as of the company(Daniel, 2019.). As per the case study of BUNI
Travels, various techniques and tools can help to boost the organizational performance in
the company that includes:
1) KPI - Key performance indicators and matrices
KPIs plays a very crucial role and are also an effective tool that evaluates and measures
the organizational performance and also the performance of the employees that helps in
achieving the goals and objectives of the firm. The main function of the KPIs is not only
to measure the performance but also helps in better decision making. It has been observed
that many companies adopt different types of Key performance indicators but do not
experience any change or positive outcomes(Fahy and Moylan, 2019). It is very
important for the company to choose effective KPI Techniques in order to get positive
results that benefit the company. The KPIs are important and can help in improving
performance in BUNI Travel as the company can identify various problems and issues
that were overlooked by the companies through KPI(Haber, and Schryver, 2019). In

addition to this the KPI can provide a clear picture about the company's performance in
future and through this application of the techniques, the company can make effective
decisions in order to meet the goals and objectives, long term sustainability in the market
and also gain competitive advantage.
2) Reward and Recognition
In order to meet the objectives of the company, it is very important to have highly skilled
and capable employees as they are considered as valuable assets that contribute to
achieving the goals of the firm(Kamphorst, and Swank, 2018). On the other hand, it is
also important for the company that the workforce should be motivated as it is the
requirement for achieving the organization's success. It is highly observed in many
companies that employees are not rewarded and valued for good performance which also
affects their further performance in contributing towards the objectives of the company. It
is very important to encourage and motivate the employees so that they feel that their
efforts and hard work is valued by the company(Kim, and et.al, 2018). Therefore the
company should adopt various reward and recognition programs in their strategies that
can contribute in improving the performance in BUNI Travels. The rewards and
recognitions can be in the form of monetary and non monetary.
The managers of the company should reward and praise the employees on
accomplishing the assigned tasks that acts as a motivator and also positively affects the
performance of the employees and they will put more effort for achieving the objectives
of the organization. These forms of recognition may influence other employees to work
harder to achieve the same status. The company should reward the employees for
presenting their ideas and views that have helped the organization in achieving their goals
and objectives.
3) Performance appraisals
Performance appraisals also play a very crucial role when it comes to improving the
performance in the company. These techniques helps improve performance in BUNI
Travels as it has many benefits(Loishyn, 2020). These performance appraisals motivate
the employees to be the best and take initiatives in performing the task of the company.
For example, BUNI Travels by using this system allows the competitive performers to
acquire benefits that include pay. The performance appraisal also helps in the self-

development of the employees and makes them competitive in performing the tasks that
help in achieving the objectives and goals of the company. As per the case study of BUNI
Travels, the managers can identify the area of improvement and conduct training
programs that will enhance the skills of the employees. In order to ensure organizational
success the management should set both short term and long term objectives and also
consider the performance level of the employees which can benefit the company.
However to ensure the effectiveness of this system, BUNI Travel should ensure that the
appraisal process should be fair and no bias.
4) Personal Development of the Employees
In order to motivate the employees and also to improve their performance, the company
should conduct various training and development programmes. In this process the
personal development programme plays a very important part. Personal development is
defined as an action plan that is created keeping in mind an individual's need and
performance(Luu, 2018). It further continues the development of the goals and future
actions that support personal development. Adopting PDPs in BUNI Travels is important
which can help the company to understand and identify various training and development
needs resulting in formation of the plans in order to meet the needs of the employees.
PDPs help the individuals to set out the actions they want to take in order to achieve their
personal growth that can help in their career.
Q.2) Role of employee wellbeing in improving motivation and performance
Employee well-being is considered as the critical element of a favourable and healthy
working environment. Companies that are engaged in promoting well-being make it
easier for the employees to manage their stress level and also focus on maintaining a
positive and healthy work environment. Employee well-being refers to the overall
mental, physical and economic health of the employees. It can be influenced by different
factors present in the company such as communication with the co-workers, the decision
they make, workplace security and safety have a significant impact on the well-being of
the employees.
It is the responsibility of the employer to provide necessary care and support for
their mental health. The company should focus on framing such strategies and implement

those strategies by which employees feel that their efforts and hard work are valued by
the company. It results in improving the performance and also motivates the employees
to focus on achieving the goals of the company. It is highly observed by the companies
that healthy and satisfied employees contribute highly to organizational performance. By
this it can be said that employees' well being has an vast impact on the performance of
the company in many ways. Employee well being results in high job performance and
reduces employee turnover, that is employees should be working in a safe and stress free
environment. It should be said that it is very difficult to maintain favourable working
environment in this competitive market various factor leading to organizational and
employee wellbeing includes open communication with colleagues, team work,
flexibility and balance between personal and balance work life. Employees are
considered as the backbone of the company and their performance is the strength of the
company.
Considering this a company should maintain a healthy employee relationship and
feel free to work in the company and move towards achieving the goal and objectives. It
is observed that stress and work load is a part of job environment and can affect the
organisational performance. These factors affect the physical health of the employee that
results in affecting its performance in the company that can negatively impact the
profitability of the company. Communication with the superior and subordinates is
equally important which can help the employee to interact with the leaders which help in
understanding the problems and move towards achieving the objectives of the company.
Q3 Pestle analysis of BUNI Travel
Business environment is defined as the collection of internal and external factors that
affects the functioning of the company. Internal organization is those factors which are
present in the company and affects the internal operations and are under the control of the
company(Meyer,and Hünefeld, 2018). External factors are those factors such as suppliers,
competitors, demand and supply of the product and services in the market which are
beyond the control of the business and affect the overall functioning of the company.
BUNI Travel is agency that is situated in Bolton and caters to need and design
tourism packages across the globe(Msaga, 2018). It operates at a very low scale and does
not have large number of employees and due to low scale of business the company suffers

from various challenges such as technological factors which results in low level of
motivation among the employees in the company. Every company operating in any market
is influenced by the external factors present in the environment. The external environment
of BUNI travel is examined through PESTLE Analysis. It is observed that the tourism
sector is increasing rapidly and more in the coming future .The external factors consist of
Political, economic, social, technological, legal and environmental factors that affect the
operations of the company.Cahnegs in the these afctors affects the functioning of the
company so it sio impritnat for the company to evaluate these factors and make strategies
accordingly.
 Political factors: The tourism industry is greatly impacted by the rules and
policies of the government. These new regulations introduced by the local
authorities put pressure on the companies and impact the operations of the
company. This enables the management to comply with these policies and make
various modifications such as providing training to the employees, recruiting new
workers and termination. As per the case study of BUNI Travels, political factors
influence the functioning of the company.
 Economic factors: Tourism is considered as the biggest growing sector in many
countries and various economic factors such as inflation, rate of exchange etc. It
is observed that tourism contributes maximum in the GDP of the country, but
there are various other economic factors that affect the company(Shtal, and et.al,
2018). The economic conditions also affect the talent of the company so it is
important for the company to evaluate in order to survive in this competitive
environment.
 Social factors: Various social factors also affect the tourism industry resulting in
influence on the BUNI Travel as tourists come from different backgrounds and
cultures and have different languages(Zhou, 2020). On the other hand the local
people feel comfortable interacting with the tourists who helps in exchange of
ideas and culture.
 Technological factors: It is observed that the scope of technology is increasing
rapidly and affects the company. The company uses various technologies in order
to improve its workforce.

 Legal factors: Various legal factors also affect the company and in order to
survive in the competitive environment the company has to comply with the rules
and regulations.
 Environmental factors: The operations of business activities have a negative
impact on the environment such as pollution from vehicles which affects nature.

CONCLUSION
From the above report it can be concluded that the performance of the employees is
connected to the organizational success and the company can use various techniques and tools in
order to enhance the performance of the employees. The initiative will help the BUNI travel will
benefit the company to expand its business in near future. It's also summarized that rewards also
help in improving their performance as they feel that their hard work is valued by the company.
In order to achieve the goals of the company, participation of the employees in the activities of
the company is very necessary which will also improve their performance in the company. The
report also summarizes that various external factors also influence the operations of the company
which is analysed through PESTLE analysis.

REFERENCES
Books and journals
Cappelli, P. and Conyon, M.J., 2018. What do performance appraisals do?. ILR Review. 71(1).
pp.88-116.
Daniel, C.O., 2019. Analysis of quality work life on employees performance. International
Journal of Business and Management Invention (IJBMI). 8(2). pp.60-65.
Fahy, G. and Moylan, E., 2019. The challenge of developing reward programs that motivate
multi-generational workforces. Exemplar.
Haber, J. and Schryver, C., 2019. How to create key performance indicators. The CPA Journal.
89(4). pp.24-30.
Kamphorst, J.J. and Swank, O.H., 2018. The role of performance appraisals in motivating
employees. Journal of economics & management strategy. 27(2). pp.251-269.
Kim, and et.al, 2018. Linkages between empowering leadership and subjective well-being and
work performance via perceived organizational and co-worker support. Leadership &
Organization Development Journal.
Loishyn, A., 2020. Applying a matrix of key performance indicators in the evaluation of internal
control institutions. Journal of Scientific Papers «Social development and Security».
10(1). pp.34-46.
Luu, T.T., 2018. Employees’ green recovery performance: the roles of green HR practices and
serving culture. Journal of Sustainable Tourism. 26(8). pp.1308-1324.
Meyer, S.C. and Hünefeld, L., 2018. Challenging cognitive demands at work, related working
conditions, and employee well-being. International journal of environmental research
and public health. 15(12). p.2911.
Msaga, V.P., 2018. An Assessment of the Contribution of Reward Systems to Organizational
Performance (Doctoral dissertation, The Open University of Tanzania).
Shtal, and et.al, 2018. Methods of analysis of the external environment of business activities.
Zhou, D., 2020. Analysis on the ınfluencing factors and countermeasures of job satisfaction
reduction based on employees' personal perspective. In Modern Economics &
Management Forum (Vol. 1, No. 3, pp. 103-108).

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