Improving Organizational Performance and Employee Wellbeing: A Case Study of BUNI Travel

People and
Performance

Table of Contents
INTRDUCTION..............................................................................................................................3
TASK...............................................................................................................................................3
Tools and techniques which helps to improve organizational performance...............................3
Role of employee wellbeing in improving motivation and performance...................................5
Include a PESTEL analysis for the organization as an appendix for your report.......................6
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRDUCTION
People basically refer to the employees who contribute their full effort in their job role
with help of using their own ideas, talent and skills. But performance is basically refers to the
process and in this process senior officer always monitored the work of lower level workers.
Performance is also defined as in which way employees complete their task systematically and in
low time. (Farr, Otto and Szymczak, 2021). The chosen company for evaluating the performance
of employees is BUNI travel and it is the tenth largest tourist destination in UK. This report will
have prepared on the basis of analysing secondary data which includes journals, books and
magazines. This report will be covered various tools and techniques which helps to improve
organizational performance, roll of employees wellbeing in improving motivation and
performance and include a PESTEL analysis for the organization as an appendix for your report.
TASK
Tools and techniques which helps to improve organizational performance
The tools which is used by the BUNI travel organization for improving the ability and
performance of their workers are -
 Firstly, KPI and it stands for Key Performance Indicator. It is an effective tool which is
utilized by organization for measuring the performance level of their workers (Guzun and
Robu, 2021). With help of using this technique company easily identifies their problems
and analyse the areas where improvement is needed (Guzun and Robu, 2021). In context
to BUNI travel, they must increase the performance of employees with help of providing
various case studies and challenging task to them. Due to facilitating challenging task
decision making, problem solving ability and fluency of speaking of employees are
effectively improved for long time. In this way the popularity of their agency are
effectively spread in various locations for long time.
 Secondly, performance appraisal. It is defined as a process which is effectively utilized
by organization for increasing the productivity and work efficiency of employees. In this
process the work of the employees are strictly monitored by the top level management on
regular basis. In context to BUNI travel, it is necessary for management that they must
maintain transparency and fairness in their business activity. Due to this strong positive
relationship are maintained between employee and employer or employee and customer

for long time. Due to maintaining fairness in their activity profit of their agency are also
increase4d in short duration at maximum level.
 Thirdly, 360-degree feedback and it is a method which is used by for analysing the
current performance of employees in various situations. Due to using this technique work
efficiency and value of all categories of employees are easily enhanced for long time
(Hidayati, Arafat and Putra, 2021). In context to BUNI travel, management must use this
method for taking feedback of their employees from various customers then, according to
that benefits are provided to workers without any type of discrimination. Due to taking
reviews from consumers and others, employees always fulfil their responsibilities in
effective manner which leads to increase the portfolio of organization.
 Fourthly, MBO (Management by objectives) and in this method specific objectives and
standards in their service and product are set by organization. For example delivering
their product in the form of tickets to consumers in time through digitally. For sustaining
these standards and objectives higher authority provided clear guidance to their
employees with help of effective training. Due to providing proper guidance to
employees’ company easily achieved their vision, mission and objectives in short
duration. In context to BUNI travel, management must properly identify the talent and
skills of their new and existing employees effectively. Then according to that company
assign the task to all categories of employees which leads to increase the productivity of
firm at large scale.
 Fifthly, Providing financial rewards to employees and it is the most effective strategy
in comparison with others (Hoffman and Tadelis, 2021). Because in this method financial
support are provided to lower level employees form senior management. Due to
facilitating financial support motivation, interest and passion level of workers are easily
enhanced within organization. It leads to increase interest and passion of employees
towards their job in long term. In context to BUNI travels, authorities must provide good
salaries, incentives, bonus and others benefits to employees in time. When organization
are providing decent wage to their employees then, definitely coordination between
employees are effectively increased and task are finished in time.