This document provides an overview of Management Information System (MIS) and its significance in Tesco. It discusses the key functional areas and how information system serves decision making. It also explores KM techniques and the performance of the information system. The document is relevant for students studying management or information systems.
Contribute Materials
Your contribution can guide someoneās learning journey. Share your
documents today.
Management Information System Table of Contents
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
Introduction......................................................................................................................................1 Case Study.......................................................................................................................................1 Question 1........................................................................................................................................1 Brand name..................................................................................................................................1 Vision & Mission.........................................................................................................................1 Products & services offered.........................................................................................................2 Geographic area of business........................................................................................................2 History.........................................................................................................................................2 Organisational, cultural and management structure....................................................................2 Number of employees & specialities...........................................................................................3 Significance of information system.............................................................................................3 Question 2........................................................................................................................................3 Key functional areas....................................................................................................................3 How information system renders functional areas......................................................................4 Types of data................................................................................................................................4 Information required....................................................................................................................4 Evaluation of crucial areas...........................................................................................................5 Competitiveness of Tesco............................................................................................................5 Question 3........................................................................................................................................5 Distinguish strategic, tactical and operational data along with examples related with distinct types of decision making.............................................................................................................5 Ways in which information system serves three levels of decision making in as well as around functional area.............................................................................................................................6 Illustrate performance of information system for discussing KM techniques.............................7 Good as well as lacking aspects in functional areas....................................................................7 Question 4........................................................................................................................................7 Operational database & CRM technologies................................................................................7 Data warehousing, data mining & data analytics........................................................................8 Cloud based and out-sourced data management services & platforms.......................................8 Web and mobile based access to platforms.................................................................................8 Question 5........................................................................................................................................9
PELS Consideration.....................................................................................................................9 Conclusion.......................................................................................................................................9 References......................................................................................................................................11
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
Introduction Managementinformationsystemsaredefinedascomputersystemthatcomprisesof software as well as hardware which acts as backbone of operations of organisation. MIS is liable for gathering data from distinct online systems, carry out its analysis and renders data for formulation of decisions(Abrink, Nilsson and et. al,, 2014).This comprises of major assets of a firm such as inventory, personal, manufacturing, financials, project timelines, marketing, raw materials and many others. To understand the concept of management information system, Tesco Plc is taken into account which is a British multinational retailer and was founded in 1919. Their services comprises of groceries as well as general merchandise. This report is based comprises of overview of organisation, illustration of distinct functional areas and identification of information system. Furthermore, it comprises of different technologies as well as methodologies and PELS considerations. Case Study Tesco has around half million of employees who serves around 75 million customers in a week. In 2006, they launched club card within Malaysia and near about 1.7 million customers swipe them each day & are active. Online shopping was ventured by them and for this Tesco used to send mass-mailing for marketing purpose but certain issues were faced like invalid addresses and bouncing of emails. Along with this, there was decline within shoppers. Club cards were utilised to identify shopping patterns and how much was spend. https://www.marketing-interactive.com/case-study-tesco-brought-loyalty-back-stores/ Question 1 Brand name Tesco. It is a retail firm and rendered their customers with an option for online shopping. But certain issues were faced and it is necessary to have an effectual management information system. Vision & Mission Tescoās vision is āto broaden scope of business for enabling them to deliver strong sustainable long-term growth by following customers within larger expanding markets at home as well as in abroadā. 1
Mission statement: āCreation of values for customers for earning their lifetime loyaltyā. The emphasis is laid on rendering value to consumers so that their loyalty can be attained which will enhance their services. Products & services offered Clothing, retailing of books, toys, furniture, grocery, merchandise retailer, financial services, internet, telecoms services and electronics are the products and services that are furnished by Tesco. Their products include hypermarket, superstore, convenience shop and superstore. Along with this, they have different subsidiaries, stores, bank, mobile, family dinning and many more. Geographic area of business Around 6800 shops in India, United Kingdom, Poland, Ireland, Slovak Republic, Thailand, Hungary, Malaysia and Czech Republic. History It was founded by Jack Cohen in 1911 like a group of market stalls. When Cohen had a shipment of tea from T.E. then name Tesco appeared and the first shop was opened in Burnt Oak in 1931. In 1939, the business expanded and there were 100 shops around the country. Till 1990s it has expanded globally in 11 countries. Tesco repositioned themselves in 1990 from being down-market low-cost and high-volume retailer to one which is formulated to attract wide range social group by rendering services from Tesco value items to their finest range of products. Organisational, cultural and management structure There exists functional organisational structure within Tesco. Senior managers are liableforallocatingresourcesbutliabilitiesareontheentiremanagementgroup. Coordinationoccursbydetailedspecifications,regularmeetingsandorganisational procedures both structured and ad hoc. There is cross-cultural and friendly structure which leads them to understand needs of their customers in an affirmative manner(Al Shobaki and Naser, 2016. This enables Tesco to have a participative, supportive as well as relationship oriented style. The hierarchical management structure is being followed but this is not rigid as all of them operate within distinct structure that reflects their size, location nd many other factors are taken into account. 2
Number of employees & specialities The multinational general merchandise as well as grocery retailer has around 4, 50,000 employees who are liable for furnishing their services in different countries and ensure that quality is maintained. This enables firm to retain their customers for longer duration of time (Anderson, Wipfel and Westerfield, 2015). Their specialities include clothing, food & beverages, financial services and home appliances. This makes Tesco one of the leading supermarkets within UK and they have been consistently ranked highest with respect to grocery market share. Significance of information system IS implies set of components which work in collaboration for managing data processing as well as storage. Information system is being utilised by firms for carrying out research as well as develop new ways for generating enhanced revenue, streamline time consuming tasks and engage customers. Firms like Tesco can save both money and time while making smarter decisions(Brocke and Rosemann, 2014)Like information can be gathered as well as processed from distinct sources like warehouses, sales agents and customers by few clicks. Tesco depends on TPS (transaction processing system) to have a truth related with deals made to customers, middle gathering and suppliers. Here, the bar codes are added to identify number of products that are being sold. Managers of Tesco can make use of management information system (MIS) which renders their managers with a crucial tool that can be utilised for management, evaluation and successfully carrying out their operations. This enables them to have information related with past, present as well as predict information.https://studybayhelp.co.uk/blog/information- systems-of-tesco/ Question 2 Key functional areas Within Tesco, they are human resources (hire and train employees), marketing (carry out advertisementwhichwillassisttheminpromotingservicesfurnishedbythem),finance (calculate how much have been paid for stoke, employees as well as for captivating customers) andproduction(carryoutorganisationofproductslikebreadbuttertoenhanceoverall profitability of store)(Demian and Walters, 2014). 3
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
How information system renders functional areas MIS can be utilised to have details regarding different individuals who have applied for specified vacancy within the Tesco. This will enable them to analyse who is an appropriate candidate for specified vacancy. Then decision support system can be used for formulating decisions with respect to who must be hired(Fountas, and et. al., 2015). Along with this, DSS also assist within identification of patterns of sales which will lead to produce what is demanded more by their customers. For managing finances of firm, transaction processing system can be utilised to make that they do not go out of budget for different activities Types of data Data can be retrieved through utilisation of management information system (MIS) which comprises of details associated with distinct aspects of organisation. Through this, DSS will have appropriate information and decisions can be formulated. It will allow Tesco to develop their strategiesaswellaspoliciesaccordingtosituationswhichprevails.Withassistanceof transaction processing system, all the transactions which have been made can be overviewed and accordingly plans can be developed so that their stock do not get finished or their activities do not run out of budget(Li and et. al ., 2015). Along with this, Tesco can make use customer relationship management to ensure that effectual relations are maintained with their consumers and they are being served as per their requirements. For this, Tesco can make use of CRM tools which will enable them to acknowledge exact needs and have their feedback. This will aid organisation to carry to enhancements in their products accordingly. Information required Human resources needs to have access to different online platforms which will aid them to createjobadvertisementsaswellasscreenthemostappropriatecandidate.Marketing department require details of products which are being manufactured by manufacturing team to ensure that they can communicate the services to their probable customers in an appropriate manner(Lim, 2016). Manufacturing team must have details of what customers are looking for and this data can be attained and processed by marketing and R&D department. Furthermore, all the functional departments require budget which will enable them to render their services in an appropriate manner. 4
Evaluation of crucial areas Each functional area has their own expectations in terms of resources available and they need. Like research and development needs to have what customers anticipate and this can be rendered by marketing. Then they will analyse the feasibility of expectations. Along with this, Tescoās Club card can also be used to identify the buying behaviour or pattern of their customers to render them services accordingly. Details related with this will be stored on MIS which can be analysed respectively(Liu and et. al., 2014). Each have their own specified requirements and they can be accessed through the utilisation of information systems and decisions can be formulated with the assistance of decision support system (DSS). Competitiveness of Tesco It was started as a group of market stalls and they expanded in such a manner that they have around 6800 stores in different countries. Competitiveness can be understood by these figures. Furthermore, it is ninth largest retailer around theworld in terms of revenue (aroundĀ£63,911 million) and third largest in context of gross revenue. Question 3 Distinguish strategic, tactical and operational data along with examples related with distinct types of decision making. Strategic dataTactical dataOperational data Executive managers are liable forthisandESS(executive supportsystem)aswellas DSS is being utilised by them forformulationofplans (Malcolm and et .al, 2015). Mid-levelmanagersare consideredherewhotakes guidelinesordatafrom executive and formulate their strategies according to that. Theyincludethedetails associatedwith responsibilitieswhichlow level managers have to carry out. The plan has been formulated which will provide details of alltheaspectsrelatedwith Tesco like vision, mission and goals. This can be done by making use of MIS. Here, the practical steps will bedevelopedthrough utilisation of DSS to ensure thatgoalscanbeattained within specified time frame. Allthedetailsrelatedwith stocks, products and processes will be maintained within MIS so that in case of any kind of problemstheycanbe reviewedandappropriate 5
measures can be utilised. Ways in which information system serves three levels of decision making in as well as around functional area. LevelsDecision MakingFunctional area Operational systemsThey aids within keeping track oftransactionsaswellas elementaryactivitiesthatare carriedoutwithinTesco. Here,transactionprocessing systems can be utilised(Meyr, Wagner and Rohde, 2015). Financelikesalesincurred, cashdeposits,credit decisions, receipts along with flowofrawmaterialin inventory. Management systemsThey serves within monitoring, decision making, controlling as wellasadministrative activities that are being carried out middle managers. MIS and TPSisbeingutilisedto identifywhetherthingsare going as per formulated plans or not. Humanresourceslike carryingoutprocessesof recruitment and selection by screeningapplicationsof different individuals. Strategic systemsThisassistsseniormanagers withinhandlingaswellas acknowledging long trends and strategic issues which prevails withinbothinternaland external environment. Productionormanufacturing area as this will render them with an idea of what has to be producedalongwithtrends associated with cost. 6
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
Illustrate performance of information system for discussing KM techniques. IS acts as an important factor which assists to attain effectual decision making within Tesco. A KM (Knowledge management) technique furnishes a concept which is associated with storage as well asmanagementof data or informationwhich isbeing possessed by an organisation(Narain Singh, Gupta, and Ojha, 2014). This will aid Tesco to gather, share, develop as well as administer data that is being possessed by them so that enhanced use of information or knowledge can be made. This acts as an affirmative aspect for an organisation as this can be utilised for carrying out their operations in an appropriate manner. This will lead them to have impelling profitability. Good as well as lacking aspects in functional areas. Tesco ensures that their processed are defined with respect to their requirements in such a way that they can be accommodated completely. Along with this there, employees are also qualified and experts within their distinct job role(Theorin and et. al., 2017).Management makes sure that they go with evolving market and for this they make use of updated Technology which makes them different from their competitors. But, if human resources will lack within screening appropriate candidate then it will hamper their performance. Furthermore, finance area also need to develop a budget by analysing the activities which have to be carried out be departments as imbalance will lead to decline within their services. Question 4 Operational database & CRM technologies The instance of database that is liable for creating as well as updating large amounts of data within real time is referred to as operational database. Tesco can make use of distinct technologies as this will support the data integrity, concurrency, speed and recoverability (Wolden, Valverde and Talla, 2015).CRM techniques are being utilised by Tesco for retaining their customers, maintaining cloud based data as well as carry out predictive analysis. This will aid firm within to ensure that services delivered by them are appropriate as per requirements of their customers. 7
Data warehousing, data mining & data analytics The process of construction as well as usage of data warehouse is referred to as data warehousing. This can be utilised by Tesco for reporting as well as data analysis which will aid them to ensure that what are the goals of firm and can accordingly carry out their activities. The process associated with identification of larger data sets that comprises of intersection of statistics, database management as well as machine learning(Abrink, Nilsson and et. al,, 2014). This will lead Tesco to identify the consumerās pattern in terms of their buying patterns. Data analytics denotes the science that is being utilised for analysis of raw data for making conclusion associated with information. It implies that information attained can be utilised by Tesco for rendering their services as per desired standards. Cloud based and out-sourced data management services & platforms They imply the practices in which network of remote servers that are hosted on internet for storage,managementandprocessingofdataratherthanmakingitpresentonpersonal computers. This will aid Tesco to access services from anywhere and at any moment of time. This will smoothen the activities that are being carried out by them as it will enable them to deliver services as per requirements of their customers(Al Shobaki and Naser, 2016). By out- sourcing the services Tesco will be able to handle a different situation which prevails. Like by opting for cloud services they will be able to save unnecessary cost associated with external devices and their maintenance. Along with this security issues can also be handled by vendors itself. So Tesco need to ensure that emphasis is laid on customerās satisfaction by meeting their needs. Web and mobile based access to platforms Tesco has their own website in which individuals can view services which are delivered by them along with important details related with organisation. In addition to this, mobile based services are provided by them which will enable them to assist their customers for opting for online activities(Anderson, Wipfel and Westerfield, 2015). Individuals can login with their credentials and look for what they want. Furthermore, they can make payments and have services which they want. This enables them to fulfil needs of their consumers. 8
Question 5 PELS Consideration Information systems have made many businesses successful today. However, improper use of information technology can create problems for the organization and employees. This can be understood by certain activities that are being carried out by usage of technology. Cyber-crime refers to the use of information technology to commit crimes(Brocke and Rosemann,2014). Cyber-crimes can range from simply annoying computer users to huge financial losses and even the loss of human life. The growth of smartphones and other high-endsmartdevices that have access to the internet have also contributed to the growth of cyber-crime. People as part of the information system components can also be exploited using social engineering techniques. The goal of social engineering is to gain the trust of the users of the system. Ethics refers to rules of right and wrong that people use to make choices to guide their behaviors. Ethics in MIS seek to protect and safeguard individuals and society by using information systems responsibly. Most professions usually have defined a code of ethics or code of conduct guidelines that all professionals affiliated with the profession must adhere to.An ICT policy is a set of guidelines that defines how an organization should use information technology and information systems responsibly. ICT policies usually include guidelines on; ļ·Purchase and usage of hardware equipment and how to safely dispose them. Use of licensed software only and ensuring that all software is up to date with latest patches for security reasons ļ·Rules on how to create passwords (complexity enforcement), changing passwords, etc. Acceptable use of information technology and information systems. Training of all users involved in using ICT and MIS(Demian and Walters, 2014). Conclusion From above it can be concluded that, information systems can be utilised by firm so that theycandelivertheirservicesinanappropriatemanner.Thiswillleadthemtofulfil requirements of their customers as per desired services. Furthermore, cloud services can be used to ensure that services are delivered to customers as per their needs and their expectations are fulfilled. For ensuring that departments deliver their services in impelling manner different 9
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
information systems can be used as it will assist within formulation of decisions and thereby produce their services. Along with this, they need to ensure that ethical, professional, legal and social considerations so that they can provide services by adhering to certain criteria. 10
References Books & Journals Abrink, U., Nilsson, J.G. and et. al,, 2014.Information updating management in a gaming system. U.S. Patent 8,647,207. Al Shobaki, M.J. and Naser, S.S.A., 2016. Performance development and its relationship to demographic variables among users of computerized management information systems in Gaza electricity Distribution Company. Anderson, E.W., Wipfel, R. and Westerfield, K., Micro Focus Software Inc, 2015.System and methodformanaginginformationtechnologymodelsinanintelligentworkload management system. U.S. Patent 9,191,380. Brocke,J.V.andRosemann,M.,2014.Handbookonbusinessprocessmanagement1: Introduction, methods, and information systems. Demian, P. and Walters, D., 2014. The advantages of information management through building information modelling.Construction Management and Economics,32(12), pp.1153-1165. Fenz, S., Heurix, J., Neubauer, T. and Pechstein, F., 2014. Current challenges in information security risk management.Information Management & Computer Security,22(5), pp.410- 430. Fountas, S., and et. al., 2015. Farm management information systems: Current situation and future perspectives.Computers and Electronics in Agriculture,115, pp.40-50. Li, X., and et. al ., 2015, May. Traffic management and forecasting system based on 3d gis. In201515thIEEE/ACMInternationalSymposiumonCluster,CloudandGrid Computing(pp. 991-998). IEEE. Lim, K., NEXTLABS Inc, 2016.Analyzing activity data of an information management system. U.S. Patent 9,407,662. Liu, Z., and et. al., 2014. MUSYOP: towards a query optimization for heterogeneous distributed database system in energy data management. InProceedings of the International conference on Computing Technology and Information Management, Dubai, UAE, 2014 ISBN: 978(pp. 1-9). Malcolm, P.B., and et .al, 2015.Information management system. U.S. Patent 9,203,650. Meyr, H., Wagner, M. and Rohde, J., 2015. Structure of advanced planning systems. InSupply chain management and advanced planning(pp. 99-106). Springer, Berlin, Heidelberg. Narain Singh, A., Gupta, M.P. and Ojha, A., 2014. Identifying factors of āorganizational information security managementā.Journal of Enterprise Information Management,27(5), pp.644-667. Theorin, A., and et. al., 2017. An event-driven manufacturing information system architecture for Industry 4.0.International Journal of Production Research,55(5), pp.1297-1311. Wolden, M., Valverde, R. and Talla, M., 2015. The effectiveness of COBIT 5 information security framework for reducing cyber attacks on supply chain management system.IFAC- PapersOnLine,48(3), pp.1846-1852. 11