Organizational Change & Quality Management

This assignment delves into the complex relationship between organizational change and quality management. It requires students to analyze various case studies, examining how changes in organizational structures, processes, or leadership impact quality initiatives. The assignment also encourages students to explore best practices for managing quality during periods of organizational transformation.

Running head: Business activities of ABC Company 1
Managing business activities
Business activities of ABC Company

Business activities of ABC Company 2
Contents
2.3 Implement appropriate system to attain the objectives..............................................................3
Breakdown structure of project:...................................................................................................3
Critical path analysis....................................................................................................................3
Risk Factor Analysis....................................................................................................................4
2.4 Work Activities Meeting the Organizational Plan.....................................................................5
3.1 Managing and Monitoring Of Quality Standards......................................................................6
3.2 Quality Culture..........................................................................................................................7
3.3 Recommend improvements.......................................................................................................8
3.4 wider implication for proposed changes....................................................................................9
4.1 Risk Assessment......................................................................................................................11
4.2 The health and safety regulations and legislation applicable in specific work situations.......13
References......................................................................................................................................15

Business activities of ABC Company 3
2.3 Implement appropriate system to attain the objectives
The plan for implementation for a specific activity would describe the list of sub activities which
could be showed under that activity. An attractive implementation plan would have influence
over the entire objectives and aims of the business and would be helpful to decide the growth of
the organization as well. Before implementing plan, over to evaluate the system then create a
vision for implementation plan after that team would be selected by them and then schedule the
meeting involving upper management. Project management tool will be utilized to implement the
organizational standards. “project is considered as a set of planning which is interrelated task to
be executed over a certain time and costs." critical path analysis, risk management tool will be
implemented to attain the goals in the most efficient way and the standard of quality of
organization (Delaney and Huselid, 2011).
Breakdown structure of project:
ABC Company would be helpful to organize the CRM and SAP process in the company. The
Gantt chart is also done in order to be defined about the completed activities and requirement
time to bring out those activities and the duration. It is a tool which is helpful to plan and
schedule the projects (Waters and Ackerman, 2011). The Gantt chart provide clues about the
company visually or duration of time. Along with that it shows the allocation and the
coordination required to accomplish the project, it is the responsibility of the manager of the
ABC Company to coordinate.
Critical path analysis
Critical path analysis is a tool which represents the effectiveness of the plan which is able
to control the activities of the project. Along with that it is able to know about the durability,

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what need to be done, followed by critical path analysis. It is a project management technique
that defines activity required to complete a task (Frigo, et. al., 20015).
Figure 1: Critical Path Analysis of ABC Company
Source: ( Aalst, 2013).
Risk Factor Analysis
Risk factor analysis is an element which is able to amend the effect of the value of an
asset. It is as an essential step of the planning a project because it provides the valuable and
approachable knowledge to plan a project and helpful to make decisions in carrying out this
project to minimize a result which can be affected by the adverse events and increase the
positivism about the project.

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Figure 2: the risk factor of ABC Company
Source: (Grant, 2014).
2.4 Work Activities Meeting the Organizational Plan
To develop a new product for the organization, ABC company need to follow some steps
in the progress of products' establishment and design. Along with ABC Company need to follow
the work activities such as budget control, program of recruitment and selection and total quality
management. The sales of the ABC Company would be enhanced if the new product of ABC
Company will be designed and introduced in the market. After researching the market
appropriately the specification of products will be done and ABC Company has to update its
technology on regular basis. The one of the work activities budget control would be helpful to
maintain the budget so that the finance condition of the ABC Company would not get affected. It
should be tried by the company to meet its aim and objective with affordable price for its

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customer and develop a new product with efficient quality. It would facilitate to ABC Company
to become a market leader and able to enhance the sales and profit as well. The employees of the
organization are playing a crucial role in the growth of the company. ABC Company needs to
evaluate the performance of the employees and as per their performance it should make changes
in its staff. Total quality management will also facilitate to improve the cooperation between the
employee and employer. Along with that there are so many tools which carried out in the term of
planning and coordination (Fleischmann, Schmidt, Stary, Obermeier, and Brger, 2014). These
tools can be systems, policies, procedures, rules and budget. A system is referred as an agreed
upon process and policies are considered as the general statement to provide the guidelines
regarding decision making for management. Procedures covered three elements that is
efficiency, routine and standardization. Rules describe a specific action that must be taken in a
particular situation. Budget refers a formal statement of assuming result which is set in a term of
numerical and usually described in the value of money (Laureani and Antony, 2016).
3.1 Managing and Monitoring Of Quality Standards
It is important for the ABC company to maintain the quality standard. Good quality
standard will facilitate to meet the customer satisfaction and it will bring the prosperity situation
by improving the sales and generate profits and revenues. The standard of quality of ABC
company described in the below table:
Commitment: ABC Company need to concern about the continuous improvement. The all
process of the company should be monitored by the company with the help of indicators
(Youndt, Snell, Dean and Lepak, 2012).
Categorize: ABC Company need to conduct practices and training to enhance the skills

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and the knowledge about the product and services the employees of the company so that
the right things should be done from the beginning to the end.
Zero defect- the design and the operation of the company must be handled as per operation
quality system.
Requirement of customers- company need to analyze the need of the customers and make
the changes as per their taste and preference.
Quality conformance and quality assurance should be done by ABC Company. Quality
conformance is the confirmation about the specification standards. Quality assurance is assuring
of standard that would be able to satisfy the customers.
3.2 Quality Culture
Quality culture refers the correct positioning of profile within the organization which
contributes in the development of ABC Company. The quality culture implements with
leadership that understands the process of system and know the requirement of serving
customers in order to get succeeded. Quality culture is considered as the natural phenomenon
which enhances the constant improvement in the process and gives results in the form of healthy
work environment, profitable company and satisfied customer. Quality culture contains
motivation and core values it is required for the company to motivate employees in term of
monetary or non-monetary terms (Waddell, Creed, Cumming and Worley, 2013). ABC
Company needs to follow several steps to maintain, evaluate and monitor the process of the
quality culture.

Business activities of ABC Company 8
Monitoring
The management of the ABC Company needs to monitor the internal process of the
company and the behaviour of employees with each other. Company should provide the
guidance of how to run the SAP or ERP software and monitor the performance of the employees
and motivate them to accomplish the task within time frame.
Evaluation
In the context of evaluation, company has to be concentrate on prevention, inspection and
development of the process of the company. ABC Company should examine the performance of
the company and hire the experienced and deserved candidate so that the cost of company can be
reduced. Inspection will be able to decrease the cost of the company.
Development
Quality culture will be helpful to continuous development because with quality culture
regular updating about the process will be done in a good manner. Training and development
process will bring the quality within the organization.
3.3 Recommend improvements
The six sigma theory is most efficient method which is being used by many organizations
to make improvement in the organization. It is the theory which defines the disciplined, data
driven approach and methodology for eradicating the influence in the process. It will be helpful
for the ABC Company to obtain the decided goals and objectives of the company. It is the
management methodology which will be facilitated to improve the current process. Company
will improve progressively and the issues of the company related to management will be

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resolved by adopting the six sigma methodology in the company. It consist five steps in it which
is Define, Measure, Analyze, Implement and Control. It is the process which is helpful to reduce
the problems. It increases the customer loyalty, bring improvement in the time management,
enhance the motivation and reduce cycle time (Antony, 2014). In the strategic vision of the ABC
Company, Six Sigma plays a crucial role and focus on the improvement zone of the company.
ABC Company should focus on the development of the employee and build an environment of
motivation. Six Sigma tool is able to reduce the risk of the company having unsatisfied
customers. To implement the process in an efficient manner, ABC Company needs to focus on
the time management. Six sigma methodologies will be helpful to the employees of the company
to manage their time effectively (Drohomeretski, Gouvea , Pinheir, and Garbuio, 2014). To get
success, ABC Company should ensure that its employees are working in a right way. The
management of the company should motivate them appropriately. Despite Six Sigma company
need to implication of the changes to the company is:
 Implication in structural
 Focus on customer
 Performance measurement
 Empowerment
 Attitude of management
3.4 wider implication for proposed changes
SIX sigma tools is the most efficient tool to reduce the issues within the company and
enhance the improvement speed in the process (Evans and Lindsay, 2014). There are so many
advantages of this efficient tool which bring positive results in the structure of the revenue of the

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ABC Company. It is the methodology which helps to reduce the problems in the organization. It
is the procedure to enhance the customer satisfaction. The more focus on customer brings more
revenues in the company. It is the way of systematic problem solving. The most advantage of six
sigma is reduce the time and sustain the gains and improvements. Employee orientation process
is important for the company and with the help of Six Sigma Tool it will improve. It will help to
improve the productivity of the employee and quality of the work.
There are wider implications to the company when it assumes organizational change.
Implications in the process are described.
Implication in structural: the nature of hierarchical of the company should be changed by the
company in to flatter. Employee of the organization should be motivated to talk and share their
views and ideas independently.
Focus on customer: the purpose of change should focus on the needs of the customers so that
they could satisfy from the services of the ABC Company.
Performance measurement: The center of attention of performance measurement might
transform to being on the end consequence rather than the movement (Goetsch and Davis, 2014).
Empowerment: company should more control on tier decision and allow employee to take
decision and share the ideas in the favor to the organization.
Attitude of management: it is important for the manager of the company to change their
attitude to become more comprehensive. It will be helpful to maintain the employee
relationship.

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4.1 Risk Assessment
Risk assessment is necessary for all the companies because it protects employees from all
hazardous situations (Li, 2014). There are so many situation can be the reason of the harmful at
place such as hazards, dangerous and fire. Risk assessment is considered as a careful
examination to check about the existed harmful things at the workplace, ABC Company can
weigh up whether it has taken enough precautions. ABC Company needs to follow 5 steps to
implement the risk assessment.
1. Recognize the hazard
2. Ensure that who might be harmed and in what way
3. Evaluation of risk and decide the precautions
4. Observe the findings and start them
5. Review assessment and update if necessary
The legal responsibilities of ABC Company expand to risk assessment and evaluating. There is
health and safety work regulation, 1999 program regulated by UK Government. It needs
employee of the company should be exercise on regular basis of Health and safety risk in the
organization (Peters, Huxley and Woodward, 2014). ABC company need to analyze the risk and
take the action where required. Responsibility of the ABC Company in relation to risk
assessment and monitoring are:
 Workplace safety.
 Provide Training regarding health and safety.
 Assessing and reducing risk.

Business activities of ABC Company 12
 Keep trained staff.
 Making sure about the compliance with relevant legislation.
 Keeping policies and procedure in the ABC Company and make sure that staff is familiar
with them.
 Equipment of the company should be kept in good condition (Li, Kuijp, Yuan, and
Huang, 2014).
In context of risk assessment the responsibility of the employees of the ABC Company are:
 Attend the training.
 Go through with the policies and procedure of the company involving risk assessment.
 Co-operate with the company the matter of Health and safety.
 Inform to the senior about the broken equipment in furniture.
 Maintaining a safe environment.
Risk assessment is necessary for the company because it has so many benefits such as it is
helpful to reduce the accident or injuries within the organization. Along with that it is able to
enhance the standard and efficiency and improve the use of resources. It can reduce the claim of
insurance and loss of productivity. The risk can be managed and controlled by the risk
assessment. Risk assessment can be monitored by following different methods such as
inspections, audit, benchmarking and accident or incident reports (Gerbershagen, Pogatzki-Zahn,
Aduckathil, Peelen, Kappen, Wijck, Kalkman, and Meissner, 2014).

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4.2 The health and safety regulations and legislation applicable in specific work situations.
Health and safety program in the organisation is considered as an essential segment there is
various important regulations in regards to it, such as:
1. Primary UK registration
 Health and safety at work act 1974
 Fire precautions 1971
 Factories Act 1961
 Pipelines act 1962
 Control and pollution act 1974
2. Regulations
 Pressure Systems and Transportable Gas containers Regulations 1992
 HS Regulations 1992
 Manual Handling Operations Regulations 1992
 Personal protective equipment at work Regulations 1992
 Provision and use of work equipment Regulations 1992
 Workplace Regulations 1992
 Management of HS at work Regulations 1992
 The Control of noise at work Regulations 1992
 The electricity at work Regulations 1989
A regulation covers the requirement of the employee in the environment of working. These
above mentioned regulation are specific to particular work environment. The main responsibility

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of the health and safety regulation to reduce the risk within the organization and make sure
employees that they are working at safer place. ABC Company need to organized prosecution
and penalties for them who do not follow the policy and procedure regarding health and safety
regulation. These are the rules and regulation which help to ensure employee that they are
protected from pain and suffering within the organization. The safety programs and regulation
will be helpful to maintain the image of the company in the view of the outsiders (Uricchio and
Pearson, 2014). A systematic approach regarding health and safety program makes easy and
effective business program. The benefit of managing health and safety reduce the mistakes and
the cost of resolving issues.

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