Introduction to Business Analysis

This article discusses the requirements catalog for engine oil and oil filter change process in a mechanics shop setting. It covers operational and control requirements, benefits, efficiency, and non-operational requirements. It also provides insights on validation and management of updates.

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Introduction to Business Analysis
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Introduction to Business Analysis
Introduction
A requirements catalog defines and documents high-level specifications of a given system,
operations or processes presented in an entry form (O'Loughlin & Bon, 2010). The focus will be
on the business processes which happen in a mechanics shop setting. It would consist of
operational requirements and control requirements. Operational requirements refer to statements
that describe the performance measures, associated requirements, critical capabilities and series
of actions desirable in achieving results (Maosen, 2016). Control requirements form a continuous
exercise throughout a particular project in the form of management processes.
Operational Requirements Catalogue
Type of the business
process in mechanics
setting
Engine oil and oil filter change
Description Oil change forms the most basic activity of car maintenance. The
process is not carried out without a reason- the engine oil ensures
ultimate cooling and lubrication of every single engine. It is one of
the automobile's components that abrade rapidly when the engine is
overstrained and insufficiently supplied with lubrication (Paydar,
Babaveisi, & Safaei, 2017). Oil change should always be followed
by changing the oil filter that helps clean micro-contaminants from
engine oil that could affect its operations.
Range of services  Removing oil from the engine through the suction device or
oil pan drain.
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Introduction to Business Analysis
 Replacing the old filter with a new one.
 Refilling the engine with new oil.
 Checking parameters of an engine using a diagnostic device.
 Placing an oil changer reminder label beneath the hood.
Reliability The services are provided by highly trained mechanics in a
professional garage.
Benefits  It provides protection to the engine against corrosion
(Lansdown, 2013).
 It reduces the mechanical wearing of an engine and its
friction.
 It ensures the cooling of an engine by means of heat
dissipation.
 It minimizes the vibration resulting from engine operation.
 Changing oil filter ensures safe operations of the engine
(Gilles, 2018).
Efficiency Provision of timely and customized oil change services which
include choosing the most suitable oil and filter for your automobile.
Non- Operational
requirements
A regular check of oil level by the driver by using the dipstick.
Resolution …..
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Introduction to Business Analysis
Control Requirements Catalogue
Goal To ensure that a viable service catalog is prepared and sustained,
comprising relevant information on all operations involving the
change of engine oil and filter.
Activities  Seeking to agree and document services of changing engine
oil and filters with all the relevant parties.
 Ensuring the production and proper maintenance of service
catalog together with its content with respect to service
portfolio in the mechanics setting.
 Seeking to interface the change of filters and engine oil
services with IT services to ensure efficiency and continuity
of the business process with other supporting services
outlined in the Business Service Catalogue.
 Interfacing with Service Level Management and Mechanics
Relationship Management described in the Operational
Requirements Catalogue.
Input Mechanics information from the mechanic’s shop IT strategy,
Business Impact Analysis, financial plans, service requirements
changes and feedback from clients and other processes.
Output Integrated and updated Mechanics Service Portfolio that showcases
all the relevant and current status of all available services and their
respective requirements.
Roles The manager attached to the services contained in the Control
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Introduction to Business Analysis
Requirements Catalogue.
The aspect of validating and managing emerging updates with respect to changed items, new
items or even deleted items is important to both the business and the relevant stakeholders. The
validation of engine oil could be achieved in several ways. For instance, the business could carry
out field trials by unveiling new engine oils to the adversities of trucking operations in a real-
world setting. This would help in assessing whether new blends of engine oil will perform as
expected. One key factor that would reveal the types of stresses encountered by engine oils, is
how automobile users operate them. Another method that could be used to validate new engine
oil is lab test although it presents some limitations in terms of financial constraints and accuracy
(Esfe, Arani, & Esfandeh, 2018). The analysis obtained and information sharing through
relationships with customers involved in field tests could be utilized to verify the viability of the
new items. Therefore, the mechanic's shop would be able to assess the level of engine protection
provided by the new engine oil and filters. On the aspect of managing updates with respect to
engine oil and filters, the business could adopt a comprehensive framework that keeps track of
the trends of these items. It should be able to identify and adjust to the emerging trends in the
mechanics business.
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Introduction to Business Analysis
References
Esfe, M. H., Arani, A. A., & Esfandeh, S. (2018). Improving engine oil lubrication in light-duty vehicles by
using of dispersing MWCNT and ZnO nanoparticles in 5W50 as viscosity index improvers (VII). Applied
Thermal Engineering, 493-506. https://www.sciencedirect.com/science/article/pii/S1359431118321057
https://doi.org/10.1016/j.applthermaleng.2018.07.034
Gilles, T. (2018). Automotive engines : diagnosis, repair, and rebuilding. Boston, MA : Cengage.
Lansdown, A. R. (2013). Lubrication: A Practical Guide to Lubricant Selection. Elsevier.
Maosen, C. (2016). Mechanics And Mechanical Engineering - Proceedings Of The 2015 International
Conference (Mme2015). World Scientific.
O'Loughlin, M., & Bon, J. V. (2010). The Service Catalog : Best Practice. Zaltbommel: Van Haren Pub.
Paydar, M. M., Babaveisi, V., & Safaei, A. S. (2017). An engine oil closed-loop supply chain design
considering collection risk. Computers & Chemical Engineering, 38-55.
https://www.sciencedirect.com/science/article/pii/S0098135417301552
https://doi.org/10.1016/j.compchemeng.2017.04.005
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