Table of Contents Introduction/ Executive Summary.............................................................................................3 Strategic Assessment of the Firm...............................................................................................4 SWOT Analysis.........................................................................................................................4 McKinsey 7-S Framework.........................................................................................................5 Strategic Assessment of the Firm’s External Business Environment........................................8 PESTLE analysis for expanding business in Thailand..............................................................8 Managerial Evaluation of the Growth Opportunities:..............................................................10 A)Generic Business Strategy.........................................................................................10 B)Ansoff’s Strategy.......................................................................................................12 C)Evaluation Using SAFE Criteria...............................................................................13 Synthesis/Conclusion...............................................................................................................14 References................................................................................................................................15 2
Introduction/ Executive Summary Business refers to a group of actions that are performed to attain profit by the exchange of resources.Therearemanyactivitieswhichareconsideredunderbusinesssuchas manufacturing, marketing, research and development, sales, etc. As compared to older days, there is much modification in the commercial activities of an organisation. These days, there is a scope of developing and expanding business at the international level, so there is a requirement of much knowledge and understanding about market trends(Appleyard, et. al, 2015). Organisations have some weaknesses as well as strong points because of their internal resources which they can evaluate and improve. Similarly, the performance of association gets affected by external market components as well that are not in control of managers because of the dynamic and fluctuating market. We are showcasing a business analysis report about Coopers Brewery which is Australia based company serving alcoholic drinks in different parts of the country. This report will disclose to Board members of Coopers Brewery because they are thinking to expand their commercial activities in Thailand. So this study discloses the analysis of internal and external factorsthroughSWOTandPESTLEanalysis.Thereisthedisclosureofsome recommendations that must be considered for better results. Lastly, Porter’s Generic strategy will be discussed showcasing the most appropriate technique with which it is easy to expand in a new market(Bhattacharyya, 2015). 3
Strategic Assessment of the Firm Theexpansionof businessispossiblewiththestudy ofinternalcomponentsof the organisation because they place a crucial role. For instance: if technology and machines used by the Coopers Brewery are obsolete or old, then it will affect the growth and expansion rate of the company. There must be complete and specific information about internal resources, capabilities weak areas, etc. through which it is easy to work over it and improvise them for easy expansion of the business(Fleisher and Bensoussan, 2015). Coopers Brewery is working in this industry for many years, hence they have some positive or strong points as well, hence they can showcase them in limelight. The managers of Coopers Brewery have a view of expanding their beer business in Thailand with a view of international expansion. It is tough for managers to evaluate their resources, weak points, capabilities, etc. hence it is advised them to useSWOT Analysis and McKinsey 7S Frameworkmust be used (Mirkovic, 2019). SWOT Analysis SWOT Analysis refers to the study of internal strengths and weaknesses and external opportunities and the threat of the organisation(Found and Tomlinson, 2018). Strengths and weakness are associated within the organisation, while opportunities and threats arise because of external forces but both these affects the working style and growth rate of Coopers Brewery negatively. Figure1: SWOT Analysis (Source-James, 2018) 4
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StrengthsWeakness TheCoopersBreweryiscoveringavast areaingeographicalcontextservinga variety of beer to consumers. They have a wide range of products; hence if consumers can satisfy their cravings, hence consumer base is also wide. They have products that compete for each other; hence consumers do nothavetoswitchanotherbrand(James, 2018). Thenetworkingofthesocialmedia platformofCoopersBreweryisvery strongthrough which consumers can easily becommunicatedbytheirproductsand innovation in it. TheemployeesofCoopersBreweryare from different places and regions; hence theyaremaintainingworkplacediversity which provides an edge in the international market as well. The major weakness faced by the company ispoorwastagemanagement technologyduetowhichtheyharmthe environment and political issues might arise. Inventory and stock management process oftheorganisationisnotgoodwhich resultsinoverandunderthestockof material,whichleadstoimproperuseof resources. Theworkforce of the Coopers Brewery is notsatisfiedwithpoliciesandworkplace policies; hence it might cause issues in the smoothworkingstyleoftheorganisation when they are expanding at the international level(Gray, 2019). Opportunity Thereisthescopeofinnovationfor Coopers Brewery in taste, variety, etc. of beer through which the consumer base can be improved. With innovation, it will easy to expandinanewmarketandsatisfythe cravings of consumers. Threats There is a change inrules and regulations ofgovernmentbecausethebeerbusiness gives more revenue to the government as tax and other legal charges. Due to which smooth running of business is not possible. Duetothefluctuatingeconomyofthe country,peopledonotinvesttheir 5
ThemanagersofCoopersBrewery caninvestfundsinresearchand development activities, hence it will easy to determinethedemandofconsumersand accordinglyproductsandservicescanbe provided(Groenland, 2018). disposable income in wine, beer, vodka, etc. so this might cause a lower profit ratio for Coopers Brewery. McKinsey 7-S Framework There are many processes, departments, etc. which are working to get a better experience to consumers such as sales, purchase, production, marketing,etcThe activitiesof these departments are inter-related and connected. So when managers of Coopers Brewery are thinking to launch their segment in Thailand, then they must determine the scope of improvement and areas which are up to the work, so it is easy to expand internationally and sustain properly(Hair, et. al., 2019). So with the help of Mckinsey 7-S Model internal aspects components of the company can be known. This model was introduced in 1970 byTom Peters and Watermanpresenting3 hard elements and 4 soft elements. These elements are discussed as under- Figure2: McKinsey 7-S Framework 6
(Source:Hair, et. al., 2019) Strategyrefers to the planned procedure and systems through which association can gain a competitive advantage in the industry. As Coopers Brewery is thinking to expand their business in Thailand, hence they need to plan and conduct the market study properly to get success in industry. Structureshows the organisational structure of the company determining the systematic performance of the actions. When organised structure of Coopers Brewery the activities of internationalisation can be implemented properly. This communicates workers to complete their tasks properly(Jaggia, et. al., 2016). Systemsinclude routine and daily operations performed by various departments in the company. With the proper system, it will easy to schedule operations for expansion and this will lead managers to be more focused and organise operations properly. Skillsinclude competencies and knowledge of the workers through which they perform operations at the workplace. Managers of Coopers Brewery must identify the skills and knowledge of workers, then assign them tasks accordingly. This assists in completing operations with best and returns will be positive. Staffrefers to the workers who are working in the organisation. If Coopers Brewery has to expand at an international level, then they have to select individuals from diversified sources so they can select individuals from the geographical region as well. The training, reward, compensation, etc. will also plan accordingly. Styleshows the way of top-level management to manage operations, communicate, deliver information. When Coopers Brewery has an idea to operate and expand in Thailand, then top- level personnel have set a specified way of communication, interaction with each other, etc. for managing the whole association and successfully establishing the business in a new market(Jarzębowicz and Marciniak, 2017). Shared valuesshow the protocols and strategies which must be followed for the successful running of the business. As per the change in a geographical region, the policies get changed as per legal norms, but Coopers Brewery must set their code of conduct and perform 7
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activities properly. With proper standards and norms, possibilities of legal interference do not arise; hence the successful launch of business enterprises in Thailand is possible. 8
Strategic Assessment of the Firm’s External Business Environment The current environment of the market is dynamic; hence it is changing frequently due to consumer desire, preference, competitors’ policies, etc. It is essential to understand it, hence it makes organisational operations positive and directed towards success. There are some competitors such as Thai Beverage PLC, San Miguel Corp, etc. which might affect the expansion of Coopers Brewery in Thailand(Kung, et. al., 2015). As there is demand in this country for beer and other alcoholic drinks, so market research and analysing consumer demand is important. It is suggested to managers of Coopers Brewery to evaluate external market factors with the help of PESTLE analysis because it covers all the components and gave an idea about the planning of operations. PESTLE analysis for expanding business in Thailandis as under- Figure3: PESTLE Analysis (Source:Kung, et. al., 2015) Political factor- This factor includes policies and rules of government policies regarding tourism,corruption,etc.Thailandisamonarchyconstitutionalcountrywherethe involvement of government is more. The political background is strict but there arefights among government bodies, corruption, etc. This might affect the entering of Coopers BreweryinThailandbecausetheassociationcannotworkinbetweenpolitical issues.Thailand is a member of Association of Southeast Asian Nations (ASEAN), hence 9
protocols and rules are strict.Coopers Brewery might face the issuebecause of excessive government involvement, registration and setting business might require more time and cost. Economic factor- Economic component shows GDP, currency reserve, interest rates, export, import, etc. which shows the economy of the country. Thailand hasthe 25th largest economy in the world, hence their GDP is also high. There is much scope of international trade in Thailand because ofthe easy availability of finance. In this country, many export industriesareworkingforimprovementineconomicdevelopmentwithemployment opportunities and a reduction in poverty. In Thailand, there areattractive investment policies; hence funds can be collected through venture capital(Melloni, et. al., 2016). There are frequent fluctuations in their economic rate as well. This country isworking to reduce poverty; hence there are some strict norms for business enterprises also.As the economic growth rate of Thailand is slow, so ROI on invested money by Coopers Brewery will recover in a longer duration. Social factor- Social word defines society hence in this factor information about consumers’ perception, mindset, purchasing power, etc. can be studied. Thailand is one of thebest destinations for tourists; hence there is much demand for alcoholic drinks which is a positive sign for Coopers Brewery. The population residing in Thailand isfriendly and hard-working, so they prefer toinvest their disposable income for parties, outing, dining out, etc. hence the demand for products offered by Coopers Brewery is always high. The most important factor which managers of Coopers Brewery must undertake about the population of Thailand isfrequent change in their demandand they aremore brand conscious, henceready to invest more money for favourite company. So this factor of Thailand ispositive for internationalisationof Coopers Brewery. Technologicalfactor-Technologyisdevelopingfastinthecurrenterabecauseof development and innovations. This technological development affects business operations as well such because it affects the use of machinery, pattern of communication, etc.Thailand is much developed in the context of technologyand there is an important role of government as well in utilising the latest technology. The political parties of Thailandpay incentives and rewards to the organisations that come with new techniques. So while operating and expanding business in Thailand, managers of Coopers Brewery require investing more money for using the latest technology(Rakshit, et. al., 2015). For making existence in Thailand, there must bethe use of social media platforms to communicate with consumers to 10
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communicate about their presence and brands offered. There must be a use of the latest machines for production, packaging, supply chain, etc. which requires a huge amount of funds. Legal factor- In this factor, rules and regulations are covered associated with culture, business, religion, etc. In Thailand, there arestrict rules regarding respect for Royal families, smoking, alcoholic drinks, etc.which must be followed to reduce any issue. The Coopers Brewery serves beer, wine and alcoholic drinks, hence they have to understand and evaluate working policies properly, so the situation of legal actions does not arise. For successful operating in a new market, complete knowledge about rules and regulations must be gathered. Environmental factor- This factor contains natural resources, vegetation, forest, trees, animals, climate, etc. of the country. In Thailand, the main source of income is tourism businessbecauseofitsrichvegetation,culture,beaches,etc.Buttherearesome environmental challenges as well such aswater pollution, water scarcity, deforestation, etc.,so the government is taking strict actions to deal with it(Ransbotham and Kiron, 2017). Managers of Coopers Brewery must take care of their operations and processes that might not adversely impact the environment of Thailand. To control and care environment,machines and types of equipment must be updated and well maintained,but this requires high investment after approval of top-level managers. From the above-discussed PESTLE analysis, it is clear that the external environment factors of Thailand are positive as well as negative. For instance: political factors do not result in positive for the growth of the company, but if they want to enter this market, then they have to collect complete information and conduct regular market analysis regarding political policies. The growth in the economic rate of this country is slow; hence return on investment might be low. The social factor is positive in this country because people prefer to intake drinks and invest their money in leisure things which is positive for their growth. As Thailand is a technologically advanced country, hence it is advised to Coopers Brewery must set a higher budget for the installation of new machines and equipment. There are strict rules associated with alcoholic drinks, smoking, etc., hence they must be evaluated and understood completely with the help of legal expert personnel. There are some environmental issues in Thailand, so to reduce the possibility of legal action; it is the responsibility of managers of 11
Coopers Brewery to maintain working style and techniques while expanding business (Ransbotham, et. al., 2018). 12
Managerial Evaluation of the Growth Opportunities: After a discussion about SWOT and PESTLE analysis, it is clear that there are positive as well as negative components that have to be considered. The above discussion assists in understanding factors that must be considered such as R&D activities, environmental issues, etc. to maintain long term existence in a new market. I prefer to recommend following points to board members of Coopers Brewery, hence they can easily enter and expand their beer business- · Managers mustincrease the funds required for Research and Development activities. With R&D, it is easy to determine what changes are taking place in consumer demand, competitors' policies, areas that require to be improved, etc. hence scope of working and possibilities of positive results arises. This will lead to a change in the working style as well for the betterment of the association. They can innovative new variety of beers, vodka, etc. as per consumers of Thailand(Ransbotham, et. al., 2017). There mustbe hiring legal expertswho provide information aboutlaws as well as the alteration in political parties and their policies. These individuals must belocalite of Thailand; hence they can work easily under trend analysis. This also assists in planning operations in the future, hence resources can be utilised properly. Themarketing strategies of Coopers Brewery must be attractive and innovativebecause it assists in creating brand awareness in Thailand. As people are brand conscious, so if this brand launches successfully, then people prefer beer and alcoholic drinks of this company only, which is positive for the growth of the company. A)Generic Business Strategy Coopers Brewery can expand in the market only when they can compete with the existing brand. As Thailand is the best country from tourist prospects, hence there are many brands such as Tiger, San Miguel, Leo, Archa, etc. which are preferred by consumers. Hence there must be some new and innovative which makes Coopers Brewery different from existing brands, so people prefer to avail it(Rolfe, et. al., 2016). This strategy can be understood with the help of Porter’s Generic model which have 4 components discussed as under- 13
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Figure4: Generic Business Strategy (Source:Rolfe, et. al., 2016) Cost leadership- This strategy focused on maintaining the lowest cost in the industry. If this strategy is followed by Coopers Brewery, then they have to gather resources from cheap sources, hence people prefer it because of the lowest cost. With the increment in sales, economies of scale can be maintained which leads to earning good profits. But in this case quality of beer might get reduce and if resources are not available, then organisation might face losses (Kuijk, 2020). Cost focus- Under this strategy, the price of a specific product is lower for some segment of consumers. The organisation will sell other products at a higher price to book good products. If this strategy will use by Coopers Brewery, they have to set some specified consumers who are consuming their product on a regular basis. But this might seem to be partiality and hence the brand image of organisation gets negatively affected. Differentiation focus- As per this strategy, there is a bifurcation in the segment of consumers and some people are targeted for the offered product. If this strategy is followed by Coopers Brewery, then it is easy to market and understands the demand of some people. This assists in focusing on some specific consumers and able to attract them. 14
Differentiation leadership- This is one of the most risky approaches because in this new and different products are served to consumers. Hence if this strategy is followed by managers of Coopers Brewery to enter in Thailand market, then consumers might prefer it and might not (Slemrod, et. al., 2017). ThebeststrategythatmustbefollowedbyCoopersBreweryisDifferentiation Focusedunder which they can target some consumers. With this strategy,they can target onlyupper-levelconsumerswhoarereadytopurchaseupper-qualityalcoholic products.Withthis,theycanenterthenewmarketandmakeexistencethrough understanding and targeting them. After existence and strong consumer loyalty, it is easy to target other segments as well. B)Ansoff’s Strategy Ansoff’s strategy refers to tools through which organisation can enter in the new market and able to create brand awareness and loyalty. This model provides different aspects through which association can decide which option is better for them. The strategies discussed under it are communicated with risk and strategies for better results (Hanlon, 2019). There are four components under this model that are discussed as under- Figure5: Ansoff Matrix 15
(Source:Hanlon, 2019) Market penetration- This approach favours to provide existing products in the existing market, hence the safest strategy for business. If this strategy is followed by Coopers Brewery, then they cannot book more profits because they will consistent in terms of products or services served. Product development- as per this strategy, the new product must be introduced in the existing market only. If this approach is followed by Coopers Brewery, then they have to alter their product regularly new and exciting variety of beer in existing market only. Market development- In this existing product will launch in a new market. This strategy can be implemented by Coopers Brewery only after analysing external market policies of various geographical regions and select the best which is most feasible. Diversification- This is a risky approach because the product as well as the market both is new. The implementation of this strategy can be possible if a new type of beer or other alcoholic drink is launched in Thailand(Sroka and Lőrinczy, 2015). Fromtheabove-discussedstrategiesthebestisMarketDevelopmentbecauseafter analysing different markets, managers of Coopers Brewery select Thailand as a new place for launching their brand. At this place, they can target only upper-class people, hence serving costly alcoholic drinks with quality priority. C)Evaluation Using SAFE Criteria SAFe criteria show the evaluation of adopted business strategies for organisational growth. The above discussion shows that differentiated focused and market development under porter’s generic and Ansoff’s Matrix strategy. With adopting both the strategies, Coopers Brewery is able to expand its business, but it is essential to cross-check these strategies that returns from it are positive or not. SAFe criteria for Coopers Brewery is as under- Suitability- With the help of differentiated focus, organisation will focus on corporate people, hence it will easy to target a specific segment, so research and development activities will also perform for this segment which is comparatively easy. With the help of focused strategy, Coopers Brewery is able to expand its business at a small level and gradually able to 16
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understands the market trends which assists them in internationalisation. Hence both these strategies are better from internal as well external business environment factors of Coopers Brewery(Vogt and Smith, 2016). Acceptability- There are some expectations of shareholders such as regular dividend, increment in the brand name, enhanced share capital, etc. from the performance of Coopers Brewery when they are planning to launch their brand in Thailand. With differentiated focus, the association will target upper-class consumers, hence this satisfies the shareholders because they are offering the best quality alcoholic products to a niche market, then brand value improves. After a study of PESTLE analysis, it is clear that factors give positive outcome if Coopers Brewery will work in ethical consideration. Hence this satisfies them that they will not be a betrayal by the name of internationalisation. As there is a scope of innovation in alcoholic drinks such as flavoured drinks, so this is also possible because upperclass consumers will prefer to try new variants available in the menu. Feasibility- The proposed strategy to target upper-class consumer will work because regular innovations will be made in products of Coopers Brewery and while expansion, if managers will plan to focus on a specific segment, then it will be easy for them to come with best results(Yadav, et. al., 2018). Above stated that there is a good opportunity of investment in Thailandandthegovernmentwillalsosupportiftheywillusenewand innovative techniques, hence these ideas are feasible and will give good returns to stakeholders as per their expectations. 17
Synthesis/Conclusion From the above discussion, it is clear that there is an opportunity of innovation and creativity in alcoholic drinks which is possible when managers will approve the higher budget for the R&D department. The external factor shows that political parties and legal policies are more strict and adverse but if operations are performed in a systematic manner, then Thailand is the bestoptionfromtheexpansionview-point.WiththehelpofMcknisey7-Smodel, components that have to be considered for the better result are evaluated such as strategy, system, skills, etc. In order to maintain smooth actions, managers of Coopers Brewery must hire an external legal expert who communicates about alteration in-laws, hence actions can be taken within the specified time. There is a selection of market development under which product will only serve to upper-class consumers of Thailand; hence personnel can perform actions as per them so possibilities of growth will more. ď‚· 18
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