Solving Job Stress in Amazon: A Qualitative Business Report

Running head: BUSINESS ANALYTICS
Business Analytics
Name of the Student:
Name of the University:
Author note:

2BUSINESS ANALYTICS
Table of Contents
1. Introduction........................................................................................................................4
2. Literature Review...............................................................................................................5
2.1. Concept of Stress.........................................................................................................5
2.2. Concept of Job demand resource model......................................................................6
2.3. Utility of Job demand resource model.........................................................................7
2.4. Criticisms.....................................................................................................................7
3. Managerial Statements.......................................................................................................8
4. Methods and Results..........................................................................................................8
5. Research Findings..............................................................................................................9
6. Interview Analysis...........................................................................................................10
7. Recommendations............................................................................................................11
8. Conclusion........................................................................................................................12
9. References:.......................................................................................................................13

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Table 1: Problem Identification in Amazon...............................................................................5
Figure 1: The Job Demands Resources Model..........................................................................7
Table 2: Managerial Decision Statements..................................................................................8
Figure 1: Percentage of happy Employees...............................................................................10
Figure 2: Identification and Percentage of the challenges faced by the Employees................10

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1. Introduction
Operating a business in this contemporary world has become quite challenging since
the emergence of sustainable, digital and global mind-set of the clients and customers
throughout the world (Carayannis, Sindakis and Walter 2015). The business environment that
one can see today is significant different from that of a decade ago in terms of size, revenue,
expansion, processes etc. However, along with these positive aspects, there are certain
negatives too that cannot be ignored. Increased Job Stress among the employees, Low
Productivity, Increase in absenteeism, Poor or inefficient customer service are some of the
major business issues that majority of the big companies face in this advanced and ever-
changing business world.
This paper shall elaborate presenting a qualitative business report on solving a
business problem of Job stress in Amazon, using theoretical framework to provide potential
explanations for the issue. Further recommendations shall be provided depending on the
findings of the report. It is to note that Amazon is one of the biggest online stores that have its
presence through the world. The founder of the company is Jeff Bezos and is it one of the
most revenue earning business of present time (Ritala, Golnam and Wegmann 2014).
However, the firm is facing certain issues in terms of employee job satisfaction and high level
of Job stress. This paper shall discuss about the issue while taking into account an interview
taken with its employees.
Firm Situation Symptoms Likely Issues Decision Statement
Demanding work
characteristics
Increasing
absenteeism and
turnover
Impact on decision
making and problem
solving process
Creation of a stress
free environment
Relationship and Low productivity Isolation and violence Introducing