Leadership Styles in Managing Teams in Big Retail: A Study on Walmart

This dissertation proposal focuses on exploring the suitable leadership styles in managing teams in big retail, specifically Walmart. It aims to determine the importance of leadership styles in enhancing business productivity, performance, and customer and employee satisfaction. The research objectives include understanding the conceptual framework of leadership in the retail business, identifying suitable leadership styles for higher growth in Walmart, assessing the impact of leadership style on customers and employees, and suggesting effective measures for managing teams in Walmart. The study also includes a literature review on leadership styles and their significance in business operations. The research provides valuable insights for businesses, individuals, and Walmart in particular.

Business and Management
Dissertation

Table of Contents
Part 1 Dissertation Proposal.............................................................................................................1
Title of the Proposal.........................................................................................................................1
1.0 Introduction................................................................................................................................1
1.1 Identification of the Topic................................................................................................1
1.2 The importance of the Problem........................................................................................1
1.3 Aim of the Project............................................................................................................2
2.0 Research Objectives and Research Questions...........................................................................2
Research Objectives...............................................................................................................2
Research Questions................................................................................................................2
3.0 Literature Review.......................................................................................................................2
4.0 Justification and contextualisation.............................................................................................5
5.0 Research Methodology..............................................................................................................6
6.0 Bibliography..............................................................................................................................9
Part 2: Research Dissertation.........................................................................................................11
Introduction....................................................................................................................................11
Data Analysis.................................................................................................................................11
Research Discussion and Outcome................................................................................................27
Conclusion and Recommendation.................................................................................................29
Reflection.......................................................................................................................................32
References......................................................................................................................................34
Appendix........................................................................................................................................35

Part 1 Dissertation Proposal
Title of the Proposal
An appropriate Leadership styles and its importance in managing teams within Big retail and for
developing the professional efficiency. A study on Walmart Retail Company.
1.0 Introduction
1.1 Identification of the Topic
The present investigation initiates to determine the suitable leadership styles in managing teams
in big retail and their importance in the terms of enhancing business productivity, performance,
operations, operational handling, customers management, workforce handling and so on for customers
and employees, therefore, it is a wide academic research which states that leadership is a significant
aspect which plays an effective role in managing teams within organisations that are creating value
developing the operations of the business entirely (Arnold and et. al., 2015). In this the analysis is based
on Walmart, thus it is a large American multinational retail corporation which operates by a chain of
hypermarkets, discount department stores, and grocery stores. Therefore, the headquarter of the firm is
in Bentonville, Arkansas.
1.2 The importance of the Problem
The project into consideration is based on analysing the leadership styles in managing teams in
big retail and their importance for customers and employees. Therefore, developing team is an issue for
the business, thus it is an imperative aspect for the business to gain progression. Hence, businesses are
facing issue of managing the suitable strength in the workforce and also assessing the suitable team to
manage the operations business effective. The project is mainly executed to eliminate the issue and
developing effective leadership styles to enhance the performance and profitability of the business. In
addition to this, the study is also efficacious in providing detailed evaluation over the area of leadership
which will be suitable in enhancing an individual or researchers personal as well as professional skills.
Another major significant of this study is that it is suitable for resolving the issues of leadership via
developing detailed analysis which would be beneficial for the businesses to conduct suitable operations
(Herrmann and Felfe, 2014).
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1.3 Aim of the Project
The key aim of this project is to conduct an investigation into critically determine appropriate
leadership styles and its importance in managing teams within Big retail for enhancing the effective
employee’s performance. A study on Walmart Retail Company.
2.0 Research Objectives and Research Questions
Research Objectives
 To critically develop recognition about the conceptual framework of leadership in the context of
retail business.
 To identify the suitable leadership styles and its significance in managing teams for the intention
of encouraging higher growth within Walmart.
 To articulate the potential impact of leadership style in managing teams for creating
effectiveness for customers and employees within Walmart.
 To access the suitable measures that can effectively be implement by Walmart in managing
teams for developing the satisfaction of customers as well as employees.
Research Questions
 What is the conceptual framework of leadership in the context of retail business?
 What are the suitable leadership styles and its significance in managing teams for the intention
of encouraging higher growth within Walmart?
 What is the potential impact of leadership style in managing teams for creating effectiveness for
customers and employees within Walmart?
 What are the effective measures for Walmart to managing teams for developing the satisfaction
of customers as well as employees?
3.0 Literature Review
Literature Review is defined to be the most imperative area of an investigation; thus, it is effective
in developing detailed framework to explore recognition in relation to a specified study phenomenon.
This section of research is mainly encompassing over secondary sources like books, journals, published
and nonpublished articles and so on (Lam and O’Higgins, 2012). However, this part of investigation is
effective in providing comprehension in relation to a specified area so that objectives can be attained
effectively.
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According to the views analysis of Neil Kokemuller, 2020, leadership is mainly defined as the
aspect of guiding others in the direction of attaining common objectives, thus, leadership style is
effective in implementing the entire business operations in effective manner under the specific trait of
leaders to attain growth and success. Therefore, leadership style mainly results through the way in that
a manager and leader applied their personality and temperament to the individual and business decision
they manage. An appropriate leadership style helps the business in developing suitable teams, which are
effective in rending efficient facilities to the employees and customers. In the context of business
leadership plays imperative role in managing human resources at workplace for the intention of
developing entire business process with the effective collaboration of employees at workplace.
As per the views stated by Bruna Martinuzzi, 2019, leadership styles are defined as leaders’
methods of rendering direction, executing plans and encouraging individual at workplace. Thus,
leadership mainly defined as a fluid practice which needs to be charged and developed the way in which
individual are getting support to report the business growth. In the context of business, leadership plays
vital role in the growth and development of the business, thus leaders are imperative in providing
significant direction to the employees to direct the business and its operations in right manner to attain
growth and success (Lee and et. al., 2011). However, there are assorted styles of leadership like
autocratic, democratic, laissez faire, strategic, transformational, transactional, Bureaucratic Leadership
and so on. Therefore, these are imperative in nature and having values in developing business
operations, production, productivity, employee’s performance and so on. According to the views
analysis of Netra Shetty, 2011, In today’s modern business era the key motive of each small as well as
large business enterprises is to attaining higher growth and success with the effective coordination and
collaborations of employees at workplace. However, businesses are seeking for implementing effective
leadership styles to develop the operations and progression of the business. Walmart is a large chain of
hypermarket which has its operations at global level and the firm has incorporated its operations based
over democratic leadership style, therefore, this leadership values the input of the team members and
employees but the responsibility of developing the final decision rests through the participative leaders
(Popli and Rizvi, 2017). As a multinational corporate decisions taking is the heart of the business and the
management of the business has providing the opportunities to the businesses employees to get involve
in the decision making process that this create value for the business in attaining higher growth and
success.
According to the views analysis of Germano (2010), leadership is an important aspect which is
requires to be considered by the businesses to gain growth and success; therefore, leadership has a
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direct influence over the relationship upon business and their success. However, Leaders determine
values, culture, change tolerance and employee motivation. They shape institutional strategies involving
their implementation and appropriateness. Leaders can also appear at any stage of a business and are
not elite to assist the entire operations. Thus, businesses are focusing over managing operations with
the intention of attaining growth. Hence the successful leaders do all the efforts which helps the
business in attaining growth. They mainly influence those who are around them and having an
important part in business roles in respect to reap maximum advantages through the business
resources, involving its most vital and expensive: its people. In the context of Walmart, leadership has
direct impact over the operations and progression of the business, thus it business involve human
participants to get success as the leaders are guiding individual in the manner of attaining business
objectives. According to the views analysis of THOMPSON (2019), Leadership has created important
value for the business to manage their operations and values, however, business at international level
are in consist over implementing effective leadership styles for the intention of developing effective
decisions to explore the operations at wider level (Michie and Zumitzavan, 2012). Despite from this,
Walmart is operated at wider level and has effective operations for this leadership widely support the
enterprise in managing human resources and executing effective business practices which are effective
for the business to gain advancement. Effective implementation of leadership style has direct positive
impact over the operations and progression of the business, thus, Wal-Mart Inc. has its own effective
leadership assessment tests that are known to Wal-Mart Tactical Leadership Assessment tests that
mainly contains situational analysis and covers subjects that are ranging through decisive thoughts,
customer service, communication and efficacious leadership. As the Wal Mart hierarchy goes up and for
this leadership assessment is required for the business to attain growth. Therefore, the business chair is
also determined to appraisal through the panel members and basically, this assessment is completed via
dialogue which are encompassing over on how far the business went as far as attaining the business
goals and targets. The productive criticism provides to the Chairman an effective criticism which enables
the business to develop performance and attain higher profitability. Walmart is operated at a larger
level and has its operations at global level and for suitable assessment of operations business is seeking
for concerning over developing teams in which leaders plays vital role in assisting the members in the
effective direction to gain growth and success (Barrow and Mosley, 2011). Development of team is
effective in managing operations as teams are effective in managing operations and conducting the
functions via the collaborative efforts and guidance of leaders, this also create value for the business in
effective handling of customers to satisfy them effectively. Walmart is a big retail which are
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incorporated its operations among the teams as it is the most suitable way to render satisfaction to the
customers and employees as well, therefore, team working is effective because in this coordination and
collaborations are endure together to perform effectively.
4.0 Justification and contextualisation
This is another important area of an investigation as it creates value for the investigation in
determining the suitability of the project execution in the manner of an individual or a business (Wirtz
and Jerger, 2016). The investigation into actual assessment is based on determining leadership styles in
managing teams in Big retail and their effectiveness for customers and employees, however, this is wide
area of academic writing which has creating value for individual and business as well.
An investigation is basically executed to resolve an issue with the help of accumulating
information from assorted sources which are effective in addressing the issue effectively. The present
research based on the area of examining leadership styles in managing teams in Big retail and their
effectiveness for customers and employees, has its own value in the context of business, thus leadership
is termed to be the key challenge of business which has faces the issue of leadership and its
management (Fast, Burris, Bartel, 2014). Therefore, the implementation of study over such area creates
value in resolving the issue via accumulation of imperative data which are encompasses over the specific
investigation area. This study has created value for an individual in developing knowledge regarding the
area of leadership and how it creates value for the business in attaining growth. This research is also
important in the manner for the researcher as it provides academic value to the investigator via
enhancing their skills base with the area of leaders and its appropriateness for team working.
In the present investigation the analysis is based over the area of leadership and its
effectiveness for the business to develop teams and fulfilling the customers’ demand. Therefore, the
considered area of important to find because leadership is a most common issue which is widely being
faced by the businesses to attain growth and success, thus the execution of an analysis is imperative in
the manner to directing the businesses and individuals to manage leadership within big retailers and
their effectiveness for customers and employees. However, the present study is effective in the context
of developing personal as well as professional ability of individual which would be implementing by
them to addressing their future challenges effectively and developing projects with effective support
(Schuler and Jackson, 2014). The present study over the area of leadership is important because it
supports individual and the businesses to implementing effective leadership style for the manner of
attaining business development, however, this study has imperative value for Walmart and other
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businesses to conduct effective execution of leadership and how the leadership style helps the business
in attaining advancement. Despite from this, with the help of appropriate knowledge regarding
leadership businesses can move in the suitable direction to attain advancement.
In this present study analysis, the information is mainly gathered through the secondary sources
as the secondary tools like books, journals, articles and magazines are imperative in providing detailed
theoretical frame work which helps in making appropriate understating in relation to a specified area.
This study generate value for the business to know about the aspect of leadership and how it is effective
for the business in attaining growth and success. This analysis is particularly providing significant vale for
Walmart in arranging operations effectively via emerging suitable style of leadership which is effective in
promoting team working and fulfilling customer’s desires. This study has also creating value for the
learners and researcher to explore own idea in relation to the specific area which might help them to
gain growth and success in their future perspective.
Yes, the investigation will be completed timely, thus it mainly does respond to the requirement for
the business to gaining insight out about the area of leadership which might be effective for the
businesses and mainly to Walmart to gain growth and success. This investigation has effective in fulfilling
the basic requirement of the businesses to resolve the issues which are incorporated via leadership and
its effective styles (Lewis and Loker, 2014).
5.0 Research Methodology
Research Methodology is defined as an important area of investigation which is effective in
assisting the investigation in right manner to drawn valid and reliable outcome. This section mainly in-
corporate over assorted applications which are imperative to assist investigation based over the area of
examining leadership styles in managing teams in Big retail and their effectiveness for customers and
employees, are defined as below:
Research paradigm: An investigation paradigm is defined as a set of common beliefs and agreements
which are mainly shared among researcher about how the issues should be understood and addressed
effectively, therefore, this section is categorised among ontology, epistemology methodology, and
methods (Schaubroeck, Lam and Peng, 2016). Therefore, in this existing evaluation, epistemology is the
vital theory that assist the researcher to create objective outcomes which are encompasses over the
selected investigation region. In the deliberation of this philosophy, investigator will need to implement
positivism philosophy as it is efficacious in executing quantitative evaluation via providing precise and
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convincing evidence over a minimum period of time. However, positivism philosophy is effective for
quantitative analysis and helps in generating valuable results.
Research methodological approach: This section is based over making suitable selection of approaches
to guide the entire investigation in right manner, therefore, this section base on deductive and inductive
approach. In the context of this present investigation, deductive approach will have termed to be
effective methodology as it is imperative in developing suitable theories and hypothesis which are
incorporates over the specified area as well as thus tool is effective for quantitative analysis (Reed,
Goolsby and Johnston, 2016).
Research Methods: The choice of methodology incorporates over qualitative and quantitative aspects;
therefore, in this present investigation quantitative research will significantly be implementing to assist
the project in appropriate manner. As this approach is based on actual facts and figures and helps in
providing descriptive evaluation over a specified investigation region. However, this is an imperative
systematic investigation of phenomena through collecting quantifiable information and performing
statistical, mathematical, or computational techniques.
Data Collection techniques: This section is relay among two aspects i.e. primary and secondary source of
data collection, however, in this present investigation context, both primary and secondary tool will be
supportive in accumulation of valuable information, thus, primary research will be supportive in the
manner of developing survey because it is effective in gathering information from the wider population
and in this information is mainly accumulated via the vies analysis of people. In addition to this, survey is
also valuable in gathering effective data that are specific to the chosen stud area and in this first-hand
information will be generated via development of questionnaire. On the other hand, secondary tools
like books, journals and articles are imperative in the manner of exploring theoretical perspective about
the chosen study phenomenon.
Sample size and target populations: Sampling mainly based over probabilistic and non-probabilistic
data sampling tools, herewith, considering the present analysis, sampling will be the imperative area to
make suitable selection of participants to gather information. In this analysis individuals are randomly
picked through the probabilistic tools (Handa and Gulati, 2014). Therfore, participants are the people
who helps researcher in gathering valuable information in relation to the subject area. However, in this
sample size of around 60 will be suitable to gather information as in this managers and leaders of
Walmart will be select to gather information as leaders are very much close to the operations of the
business and also helps in rendering suitable information in relation to the aspect of the importance of
leadership in managing operations of the business.
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Research Ethics: An investigation execution is based on ethics as it is important for the researcher to
follow research ethics in respect to guide the entire project is right manner without influencing any
issue. Therefore, it is important for the researcher to provide consent at the beginning of the research to
receiving the approval of taking participation in the project and also ensure them to taking their consent
back in any situation. In addition to this, researcher also needs to ensure participants about the safety
and security of their private data as individual are very much concern over maintain security of their
personal information.
Limitations of the research: The key limitation of this analysis is the provided time to complete the
project, thus the given time for this specific project is less and it is hard for the researcher to complete
the project activities within the limited time span (Ahmad and Gelaidan, 2011). However, another issue
is related to the access of information as it is also important for the investigator to make suitable
selection of sources like books, journals, online sites and websites to gather appropriate information. In
addition to this, investigator is also having the issue of receiving suitable response from the participants
some time people are not that much of interested to provide suitable information.
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6.0 Bibliography
Books and Journals
Arnold, K. A. and et. al., 2015. Leadership styles, emotion regulation, and burnout. Journal of
Occupational Health Psychology, 20(4), p.481.
Herrmann, D. and Felfe, J., 2014. Effects of leadership style, creativity technique and personal initiative
on employee creativity. British Journal of Management, 25(2), pp.209-227.
Lam, C. S. and O'Higgins, E. R., 2012. Enhancing employee outcomes: The interrelated influences of
managers' emotional intelligence and leadership style. Leadership and Organization
Development Journal, 33(2), pp.149-174.
Lee, P. K. and et. al., 2011. An empirical study of transformational leadership, team performance and
service quality in retail banks. Omega, 39(6), pp.690-701.
Popli, S. and Rizvi, I. A., 2017. Leadership style and service orientation: the catalytic role of employee
engagement. Journal of Service Theory and Practice.
Michie, J. and Zumitzavan, V., 2012. The impact of ‘learning’and ‘leadership’management styles on
organizational outcomes: a study of tyre firms in Thailand. Asia Pacific Business
Review, 18(4), pp.607-630.
Barrow, S. and Mosley, R., 2011. The employer brand: Bringing the best of brand management to people
at work. John Wiley & Sons.
Wirtz, J. and Jerger, C., 2016. Managing service employees: literature review, expert opinions, and
research directions. The Service Industries Journal, 36(15-16), pp.757-788.
Fast, N. J., Burris, E. R. and Bartel, C. A., 2014. Managing to stay in the dark: Managerial self-efficacy, ego
defensiveness, and the aversion to employee voice. Academy of Management
Journal, 57(4), pp.1013-1034.
Schuler, R. and Jackson, S. E., 2014. Human resource management and organizational effectiveness:
yesterday and today. Journal of Organizational Effectiveness: People and Performance.
Lewis, T. L. and Loker, S., 2014. Technology usage intent among apparel retail employees. International
Journal of Retail & Distribution Management.
Schaubroeck, J. M., Lam, S. S. and Peng, A. C., 2016. Can peers’ ethical and transformational leadership
improve coworkers’ service quality? A latent growth analysis. Organizational Behavior and
Human Decision Processes, 133, pp.45-58.
Reed, K., Goolsby, J. R. and Johnston, M. K., 2016. Listening in and out: Listening to customers and
employees to strengthen an integrated market-oriented system. Journal of Business
Research, 69(9), pp.3591-3599.
Handa, M. and Gulati, A., 2014. Employee engagement. Journal of Management Research, 14(1), pp.57-
67.
Ahmad, H. and Gelaidan, H. M., 2011. Organisational culture, leadership styles and employee’s affective
commitment to change: A case of Yemen public sector. The Journal of Organizational
Management Studies, 2011, pp.1-10.
Online
Martinuzzi. B., 2019. The 7 Most Common Leadership Styles (and How to Find Your Own). [Online]
Available Through:< https://www.americanexpress.com/en-us/business/trends-and-insights/
articles/the-7-most-common-leadership-styles-and-how-to-find-your-own/>.
Shetty. N., 2011. Leadership Style at Walmart. [Online] Available Through:<
https://www.managementpedia.com/threads/leadership-style-at-walmart.221488/>.
Germano. M., 2010. Leadership Style and Organizational Impact. [Online] Available Through:<
https://ala-apa.org/newsletter/2010/06/08/spotlight/>.
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Thompson. A., 2019. Walmart’s Human Resource Management. [Online] Available Through:<
http://panmore.com/walmart-human-resource-management-hr-management>.
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Part 2: Research Dissertation
Introduction
The present project initiates to examine the leadership style in managing teams in Big retail and
their effectiveness for customers and employees, therefore, it is a wide area of research helps in
providing wider recognition to individual for exploring own skills and knowledge in relation to the
chosen study area (Arnold and et. al., 2015). Leadership is both area for investigation or a practical skill
or ability which encompassing the ability of an individual or organization to assist or guide other
individuals, teams, or entire organizations in effective manner to attain some specific objectives. In the
context of business, suitable implementation of style is imperative to lead the entire business
performance in suitable manner to attain growth. Key motive of the business is to provide satisfaction to
their employees and customers via implementing effective leadership style at workplace (Herrmann and
Felfe, 2014). This study is effective in providing in depth analysis over the area of leadership which might
help individual to gain growth and success in future. The present study initiate to critically determine
leadership styles in managing teams in Big retail and their effectiveness for customers and employees.
Data Analysis
Data analysis is defined to be the most integral part of a dissertation thus, it is imperative in
identifying, evaluation and interpreting information that are gathered to drawn valid and reliable
outcome (Lam, O'Higgins, 2012). In the context of this present investigation work based on determine
quantitative research and in this questionnaire is being designed to gather valuable information.
However, data analysis has been executed via conducing SPSS as it is effective in providing descriptive
statistical analysis to generate valuable results (Du, Swaen, Lindgreen, Sen, 2013). Although the
representation of the analysis is being executed via developing frequency table in which graphs and
charts are designed as per the analysis of SPSS.
Frequency Table
Q1) Do you have an appropriate comprehension in relation to the conceptual
framework of leadership style in the context of big retail businesses?
Frequency
a. Yes 58
b. No 2
Q2) As per your view, how it is important for the big retail businesses to implement
suitable leadership styles for improvising suitability for customers and employees?
Frequency
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a. Very Important 52
b. Moderate 5
c. Less Important 3
Q3) What do you think. Is important for Walmart to implement effective leadership
styles to develop the performance of business entirely?
Frequency
a. Yes 56
b. No 4
Q4) What do you think are the potential styles of leadership that are that are
administer by the big retail businesses to manage business functions?
Frequency
a. Autocratic Leadership Style 5
b. Democratic and Participative Leadership Style 30
c. Authoritative Leadership Style. 7
d. Affiliative Leadership Style 8
e. Laissez-Faire Leadership Style 10
Q5) Do you agree with the aspect that democratic leadership style is the best
leadership style for Walmart in managing teams for encouraging higher development?
Frequency
a. Strongly Agree 53
b. Strongly Disagree 3
c. Neutral 4
Q6) What do you think are the potential significance that are attained by Walmart due
to implementing effective leadership style within business environment?
Frequency
a. Improved productivity of the workforce 10
b. Enhances ability to succeed under pressure 12
c. Encourages Creative Solutions 13
d. Increases Employee Retention 12
e. Decreases Competition, Increases Collaboration 13
Q7) As per your perspective, in which manner leadership style influences the
management of teams for creating effectiveness for customers and employees within
Walmart?
Frequency
a. Positive 48
b. Neutral 5
c. Negative 7
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Q8) What do you think are the potential provocations that hinders the performance of
Wal-Mart due to inappropriate implementation of leadership styles at workplace?
Frequency
a. Communication breaches 10
b. Customers retention 15
c. Lack of Accountability 12
d. Decreasing collaboration and coordination among employees 13
e. Decreasing Revenue 10
Q9) What do you think, is it required for Walmart to manage teams through effective
leadership guidance for the intention of providing satisfaction to the customers at
global level?
Frequency
a. Yes 57
b. No 3
Q10) As per your recognitions, what are the suitable measures that can effectively be
implement by Walmart in managing teams for developing the satisfaction of customers
as well as employees
Frequency
a. Bolsters communication and people skills 12
b. Effective leadership training 15
c. Equal opportunity to participate in decision making 13
d. Attracts enthused, elite talent to the brand 10
e. Challenges employees to "step-up" and be best 10
Thematic Analysis
Theme 1) leadership style in the context of big retail businesses.
Statistics
Question 1
N Valid 60
Missing 0
Mean 1.03
Median 1.00
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Mode 1
Std. Deviation .181
Variance .033
Question 1
Frequency Percent Valid Percent Cumulative
Percent
Valid
Yes 58 96.7 96.7 96.7
No 2 3.3 3.3 100.0
Total 60 100.0 100.0
Interpretation:
In this present analysis the execution of study is encompasses over determining the knowledge
in relation to the conceptual framework of leadership and its styles in the context of big retails,
therefore, the execution is being developed among 60 participants and out of that 58 people are having
a suitable idea about the same and remaining are not having any idea as they are not much interested
about the specific filed related to leadership and its style.
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Theme 2) It is important for the big retail businesses to implement suitable leadership styles for
improvising suitability for customers and employees.
Statistics
Question 2
N Valid 60
Missing 0
Mean 1.18
Median 1.00
Mode 1
Std. Deviation .504
Variance .254
Question 2
Frequency Percent Valid Percent Cumulative
Percent
Valid
Very Important 52 86.7 86.7 86.7
Moderate 5 8.3 8.3 95.0
Less Important 3 5.0 5.0 100.0
Total 60 100.0 100.0
Interpretation:
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According to the descriptive statistical analysis of the project it has been interpreted that mean
for this particular analysis is 1.18 and median and mode both are one for the same as this represents
that out of 60 participants majority of people are said that it is important for the big retail businesses to
implement suitable leadership style for improvising suitability for customers and employees as 5
individuals are are selecting the option of portrait as per their beauty does not think it to be more
important and remaining 3 people are not in concern with the same as per their view this is not required
for the retail business to implement effective leadership styles within their operations.
Theme 3) It is important for Walmart to implement effective leadership styles to develop the
performance of business entirely.
Statistics
Question 3
N Valid 60
Missing 0
Mean 1.07
Median 1.00
Mode 1
Std. Deviation .252
Variance .063
Question 3
Frequency Percent Valid Percent Cumulative
Percent
Valid
Yes 56 93.3 93.3 93.3
No 4 6.7 6.7 100.0
Total 60 100.0 100.0
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Interpretation:
The proper study of frequency analysis table determines that 56 out of 60 participants are said
that it is important for Walmart to implement effective leadership style to develop the performance of
business entirely and remaining participants are not concerned with the same and the report represents
that the mean for this analysis is 1.07 median is one and mode is also one for the equivalent.
Theme 4) There are multiple potential styles of leadership that are that are administer by the big retail
businesses to manage business functions.
Statistics
Question 4
N Valid 60
Missing 0
Mean 2.80
Median 2.00
Mode 2
Std. Deviation 1.273
Variance 1.620
Question 4
Frequency Percent Valid Percent Cumulative
Percent
Valid Autocratic Leadership Style 5 8.3 8.3 8.3
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Democratic and Participative
Leadership Style 30 50.0 50.0 58.3
Authoritative Leadership
Style 7 11.7 11.7 70.0
Affiliative Leadership Style 8 13.3 13.3 83.3
Laissez-Faire Leadership
Style 10 16.7 16.7 100.0
Total 60 100.0 100.0
Interpretation:
In this existing analysis the study is to determine the potential styles of leadership like
autocratic, democratic, authoritative leadership style, affiliative, laissez-fair leadership style that are
administer by the big retail businesses to manage business functions therefore these are the important
leadership styles which are implemented by the businesses. Maturity of participants are in favour of
democratic and participate in leadership style as per their view it is the most effective leadership styles
for big retail businesses so the Maine for this analysis is 2.80 median and mode both are 2 for the same.
Theme 5) Democratic is the best leadership style for Walmart in managing teams for encouraging
higher development.
Statistics
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Question 5
N Valid 60
Missing 0
Mean 1.18
Median 1.00
Mode 1
Std. Deviation .537
Variance .288
Question 5
Frequency Percent Valid Percent Cumulative
Percent
Valid
Strongly Agree 53 88.3 88.3 88.3
Strongly Disagree 3 5.0 5.0 93.3
Neutral 4 6.7 6.7 100.0
Total 60 100.0 100.0
Interpretation:
As per the descriptive analysis of the above mentioned graph it's has been analysed that 53 out
of 60 participants are said that democratic leadership is the best approach for or Walmart in managing
teams for encouraging higher development for individuals and not providing any statement as they are
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neutral and three participants are not and concerned with the same so the representation of statistics
for this study shows that mean for this evaluation is 1.18 and median and mode both are 2.
Theme 6) The potential significance that are attained by Walmart due to implementing effective
leadership style within business environment.
Statistics
Question 6
N Valid 60
Missing 0
Mean 3.10
Median 3.00
Mode 3a
Std. Deviation 1.399
Variance 1.956
a. Multiple modes exist. The
smallest value is shown
Question 6
Frequency Percent Valid Percent Cumulative
Percent
Valid
Improved productivity of the
workforce 10 16.7 16.7 16.7
Enhances ability to succeed
under pressure 12 20.0 20.0 36.7
Encourages Creative
Solutions 13 21.7 21.7 58.3
Increases Employee
Retention 12 20.0 20.0 78.3
Decreases Competition,
Increases Collaboration 13 21.7 21.7 100.0
Total 60 100.0 100.0
20

Interpretation:
According to the descriptive evaluation executed over the area of the significance that are
gained by Walmart by implementing effective leadership style, it has been said that, the average
evaluation of this study is around 3.10 and mode and median both are 3 for this particular evaluation.
Thus, out of 60 people 10 are in concern with Improved productivity of the workforce , 12 participants
are select the aspect of Enhances ability to succeed under pressure, 13 are in recognition with
Encourages Creative Solutions, another 12 people are go with Increases Employee Retention and
remaining people are go with Decreases Competition, Increases Collaboration.
Theme 7) In different manner leadership style influences the management of teams for creating
effectiveness for customers and employees within Walmart.
Statistics
Question 7
N Valid 60
Missing 0
Mean 1.32
Median 1.00
Mode 1
Std. Deviation .676
Variance .457
Question 7
21

Frequency Percent Valid Percent Cumulative
Percent
Valid
Positive 48 80.0 80.0 80.0
Neutral 5 8.3 8.3 88.3
Negative 7 11.7 11.7 100.0
Total 60 100.0 100.0
Interpretation:
A descriptive analysis of the project represents that in different manner leadership style
influences the management of teams for creating effectiveness for customers and employees within
Walmart therefore the average of the project represents that the main for the same is 1.32 and the
median and mode both are one as majority of participants are go with the option of positive as per their
view leadership style has positive influence over the operations of the business and 7 participants are
not in concern with the same and remaining are preferred to be quite as they are not providing any
discussion.
Theme 8) There are multiple potential provocations that hinders the performance of Wal-Mart due to
inappropriate implementation of leadership styles at workplace.
22

Statistics
Question 8
N Valid 60
Missing 0
Mean 2.97
Median 3.00
Mode 2
Std. Deviation 1.353
Variance 1.829
Question 8
Frequency Percent Valid Percent Cumulative
Percent
Valid
Communication breaches 10 16.7 16.7 16.7
Customers retention 15 25.0 25.0 41.7
Lack of Accountability 12 20.0 20.0 61.7
Decreasing collaboration
and coordination among
employees
13 21.7 21.7 83.3
Decreasing Revenue 10 16.7 16.7 100.0
Total 60 100.0 100.0
23

Interpretation:
The existing study is evaluated to determine the multiple challenges of leadership therefore,
there are multiple potential provocations like communication breaches, customer retention, lack of
accountability, decrease coordination and collaboration among employees and reducing revenue that
hinders the performance of Walmart due to in appropriate implementation of leadership style at
workplace. Thus, means for this analysis is 2.97 median is 3 and mode is 2 for the same.
Theme 9) It is required for Walmart to manage teams through effective leadership guidance for the
intention of providing satisfaction to the customers at global level.
Statistics
Question 9
N Valid 60
Missing 0
Mean 1.05
Median 1.00
Mode 1
Std. Deviation .220
Variance .048
Question 9
Frequency Percent Valid Percent Cumulative
Percent
Valid
Yes 57 95.0 95.0 95.0
No 3 5.0 5.0 100.0
Total 60 100.0 100.0
24

Interpretation:
As per the evaluation of the study it has been evaluated that mean for this analysis is 1.05 and
median and mode both are one for this represents that majority of participants as out of 60 around 57
people are said that it is required for Walmart to manage teams through effective leadership guidance
for the intention of providing satisfaction to the customers at global level. Therefore, remaining people
are Norton concern with the same.
Theme 10)
Statistics
Question 10
N Valid 60
Missing 0
Mean 2.85
Median 3.00
Mode 2
Std. Deviation 1.376
Variance 1.892
Question 10
25

Frequency Percent Valid Percent Cumulative
Percent
Valid
Bolsters communication and
people skills 12 20.0 20.0 20.0
Effective leadership training 15 25.0 25.0 45.0
Equal opportunity to
participate in decision
making
13 21.7 21.7 66.7
Attracts enthused, elite
talent to the brand 10 16.7 16.7 83.3
Challenges employees to
"step-up" and be best 10 16.7 16.7 100.0
Total 60 100.0 100.0
Interpretation:
Out of 60 participants 12 are in favour of blaster communication and individual skill, 15 participants
are go with effective leadership training, another 13 individuals are selected aspect of equal opportunity
to participate in decision making, attracts interest and elite talent to the brand leftover participants are
select the area of challenge employees to step up the best. Therefore, means of this specific analysis is
2.85, mode is 2 and median is 3.
26

Research Discussion and Outcome
 Theme 1: The conceptual framework of leadership in the context of business.
As per the analysis held in the literature it has been discussed that, leadership is defined as the
crucial aspect which is effectively be considered by the management to lead and assist individual in the
direction to gain growth and success. Leadership is an imperative aspect which plays vital role in the
growth and development of business operations and renders satisfaction to the employees and
customers as well (Lee and et. al., 2011). Leaders in the recognition of business have the fundamental
objective goal of shaping the environment for the individual who are thinking, feeling or working in an
organizational environment for the sack of attaining growth, therefore, leaders are effective in
cultivating the environment to expand the ability and energy of all the people in it. The study has stated
that, in the context of business, the development of suitable leadership style is mandatory for the
management to assist the employees in the right direction to fulfil the objectives of the business (Popli
and Rizvi, 2017). However, in the modern business era, organisation are conducting operations for the
purpose of fulfilling a common goal and for this, the direction to leaders are imperative to range the
collative efforts of the employees at workplace and gain competitive edge. A fitting leadership style
helps the business in creating reasonable groups which are viable in ripping proficient offices to the
workers and clients. With regards to business authority assumes basic job in overseeing HR at working
environment for the goal of creating whole business process with the viable cooperation of
representatives at work environment (Chen, Zhu and Zhou, 2015).
 Theme 2:
The evaluation of the study has stated that, in today’s modern business era the primary motive
of each size of business is to attaining higher growth and success and for this they are concern over
arranging the operations with suitability to attain growth and success. However, leadership is defined as
the most imperative aspect which requires to be considered by the management for effective
implementation of operations. The study has stated that, Walmart is a large multinational company
which has its operations at wider level and concern over implementing suitable leadership style to
promote employees working, therefore, there are assorted leadership styles like autocratic, democratic,
Authoritative Leadership Style, Affiliative Leadership Style, Laissez-Faire Leadership Style as these all are
significantly applied as per the situation and environment of the business (Anderson, Sun, 2017). As a
multinational corporation Walmart is concern over implementing democratic leadership style as it is
effective and best suited for Walmart to developing employee’s performance via providing them
opportunity to get involved in the decision-making process. This style of leadership qualities the
27

contribution of the employees and workers however the duty of building up a ultimate conclusion rests
through the participative pioneers outcome. As a worldwide corporate choices taking is the core of the
business and the administration of the business has giving the chances to the organizations
representatives to get include in the dynamic procedure this make an incentive for the business in
accomplishing higher development and achievement (Barrow, Mosley, 2011). Democratic leadership
style has assorted significant value for the Walmart in the context of developing entire business
performance, enhances ability to succeed under pressure, Encourages Creative Solutions, Increases
Employee Retention, Decreases Competition, Increases Collaboration and so on. Thus, the democratic
leadership helps the business in providing equal opportunity for the employees to taking participation in
the operations of the business effectively as the democratic leadership helps the business in improvising
the team working via encouraging employees to work with more collaboration and coordination
(Famakin, Abisuga, 2016).
 Theme 3:
As per the analysis of the project it has been discussed that, leadership is an important aspect of
management which directly influencing the operations and progression of the business. Therefore,
Successful execution of leadership style has direct positive effect over the activities and movement of
the business, consequently, Wal-Mart Inc. has its own successful administration evaluation tests that are
known to Wal-Mart Tactical Leadership Assessment tests that for the most part contains situational
investigation and spreads subjects that are extending through unequivocal musings, client support,
correspondence and viable initiative (Plouffe nd et. al., 2016). As the Wal Mart progression goes up and
for this initiative evaluation is required for the business to achieve development. In this manner, the
business seat is likewise resolved to evaluation through the board individuals and essentially, this
appraisal is finished by means of exchange which are including over on how far the business went
similarly as accomplishing the business objectives and targets.
28

Conclusion and Recommendation
This is the most imperative area of an investigation as it helps the researcher in providing detailed
analysis over the findings of the project (Wirtz, Jerger, 2016). Therefore, this section is encompassing
over conclusion and recommendation as in this conclusion is being made over the findings and outcome
of the research and recommendation has been developed to providing suitable suggestions to the
business to make alteration in their process to attain growth and success.
Conclusion
After the analysis executed over the area of leadership in managing teams within large retail and
their appropriateness for customers and employees, it has been concluded that, leadership is defined as
the most imperative aspect which plays vital role in providing suitable assistance to the business to
conduct operations in right manner to reaching at the key objectives, therefore, now a day’s businesses
are work to attain some specific objectives and for this the implementation of strategy is required to
assist the entire business operations in the manner to attain competitive edge. From the detailed
analysis of the project it has been evaluated that, majority of participants are in concern with the aspect
that it is very much required for the businesses to implement suitable leadership style for the intention
of developing the performance of employees. Therefore, employees are the key aspect of the business
and performs significant role in the growth and progression of the business, hence suitable leadership
style assessment helps them to moving in the manner to gain growth via the completion of the business
task effectively. As per the in-depth analysis of the project it has been entirely analysed that, it is
important for the large size of retail businesses to implement suitable leadership style for the
indentation of managing organisational operations in the manner of gaining success.
As per the detailed analysis of the authors view it has also been concluded that, leadership is an
important aspect which helps the business in commanding others towards the attainment of business
objectives. Therefore, an appropriate leadership style helps the business to achieving higher
advancement within market place. The views of authors are widely connected with the opinion analysis
of the participants as the analysis of the study has stated that, there are assorted leadership styles like
autocratic, democratic, Laissez-Faire Style and authoritative leadership styles. However, these all are
imperative for the businesses in different terms to providing advantages to enhance the operational
ability. The evaluation of the study, have concluded that, out of that cites businesses is selecting
democratic leadership style in which equal opportunities are provided to the employees and the people
from lower management department in the decision making process, thus, this is the best effective
29

approach to enhance the motivation and morale of employees to enhance the operational ability at
workplace. As per the evaluation of second objectives via the opinion analysis of the authors it has also
been determined that the suitable selection of leadership is the fundamental objective of the
management department and an appropriate selection of leadership style creates positive impact over
the operations and progression of the business. Therefore, the positive impact can be determined in the
form of different advantages that are attained by the business like Improved productivity of the
workforce, enhances ability to succeed under pressure, Encourages Creative Solutions, Increases
Employee Retention and Decreases Competition, Increases Collaboration and so on which are gained
through suitable implementation of leadership style within the workplace. However, leadership style
assessment initiates effective business operations in the suitable and experienced supervision. The study
has also stated that, leadership has direct positive impact over the satisfaction of employees and
customers as well. As per the views analysis of participants it has also been seen that, there are assorted
issues which are arises due to inappropriate assessment of leadership like communication breaches,
customer’s retention, decreasing collaboration and coordination among employees, decreasing revenue,
lack of accountability, therefore, these all provocations directly hinder the performance of businesses
and creates bad influence over the success of the business.
From the analysis of the project it has been discusses that, leadership is recognised as an
imperative aspect which is effective in commanding others to putting their significant efforts to attain
progression and development. Therefore, leadership is imperative in motivating people to put their
efforts in gaining suitable aim and objectives that are significant for filling the personal and professional
motive. In addition to this, there are assorted leadership styles and among that democratic is an
effective leadership style which is mainly used by big retail businesses as it is effective in managing
operations and taking suitable decisions via cooperative working of the business. Therefore, democratic
leadership is effective improvising opportunities to the employers to take effective participation in the
decision-making process to gain growth and success.
Recommendation
According to the study analysis over the area of determining the leadership styles in managing
teams in Big retail and their effectiveness for customers and employees, it has been evaluated that, in
the modern and competitive era it is required for the businesses to execute operations as per the
direction of leaders to assist the entire business operations in right manner to attain growth and
success. As per the analysis of Walmart it has been suggested to the business to implement effective
leadership style which provides assorted benefits to the business in improvising the operations of
30

employees and also enhance the team working effectively. From the detailed evaluation of the project it
has also been suggested to Walmart to provide effective leadership training to the organisational
leaders in the manner of guiding them the suitable roles and responsibilities to attain higher
performance of employees. In addition to this as a large supermarket chain leadership is an effective
option to explore organisational operations widely and business should also Bolsters communication
and people skills therefore, it is effective for the business in finalising the weaknesses and enhances
capabilities to gain growth and success. In addition to this, it has also been recommended to Walmart to
render equal opportunity to participate in decision making, therefore, it is the major characteristic of
democratic leadership style as it helps the business in motivating employees to attain growth and
success. From the evaluation of the analysis it has also been suggested to the business to attracts
enthused, elite talent to the brand however, it is effective imperative to encourage employees to work
with more collaboration and coordination to attain growth in the operational enhancement of the
business. Thus, it is also required for the leaders to motivate employees via providing them
opportunities to the employees to gain advancement in their job profile via showing effective
performance. As a leadership supermarket chain Walmart should also challenge employees to "step-up"
and be best therefore, challenge is effective for the employees to be the best version of their self, as in
the business environment competition among employees are high as each individual is seeking for
attaining growth and challenge helps the employees to showcase their personal abilities which will be
supportive for the business in gaining growth and success. From the evaluation of the study it has also
been suggested to Walmart to company should develop teams in which leaders are assigned to aid the
performance of the business effectively.
As per the detailed analysis executed over the opinion of author within objectives it has been
recommended to the Walmart to be concern over developing effective management team to aid the
entire operations in right manner to generate higher profitability and growth. In addition to this, as per
analysing the leadership styles it has also been recommended to Walmart to be concern over
developing effective teams for the purpose of fulfilling the small objectives of the business as this would
be beneficial for the business in managing the entire operations via the suitability of workforce strength.
From analysing the positive impact of leadership style it has also been suggested to Walmart to
implement democratic leadership style and be concentrated over it as it would be beneficial for the
business in encouraging the staff for putting their significant efforts within the growth operations of the
business and this approach helps the business in aiding equal opportunities to the people to take
effective participation within the decision making process. As per analysing the significant of leadership
31

style within the research objective it has also been suggested to the business to always hire an
experienced and extra ordinary candidate to managing others as it would be beneficial in implementing
collaboration and coordination among employees. Furthermore, it has also been suggested to Walmart
to provide equal chance to the lower level employees in the decision making as the employees are very
much close to the operations and know about the worth changes that could create a drastic impact over
the profitability of the business.
Reflection
The execution of an investigation provides me the opportunity to explore own academic as well as
business skills to attain progression in my future path. Therefore, I am feeling glad and happy to get an
opportunity to execute an analysis over such big area based on leadership style and how benefit the big
retail businesses to attain growth. With the analysis of the project I have been considering gaining a lot
of benefits in the manner of exploring idea to implement research methods to assist the project in the
direction to gain growth and progression. By cooperating efforts in the entire investigation process I
have been recognising that in this present analysis quantitative research has been applied by the
researcher because it is best suitable tool to gather information that are encompasses over original facts
and figures. Therefore, positivism philosophy is termed to be the effective aspect to gather information
via descriptive evaluation as in this analysis has been encompasses over rendering precise and
convincing evidence on a minimum time span in which information is based over numerical aspects. In
addition to this, the examination has additionally applauded me toward the path to accomplishing
achievement and with this execution I have been seen that, the general achievement of an undertaking
depends on the data amassing and in this venture both primary and secondary tools are actualized to
assemble data. As the examination territory is wide which is encompasses over the study is leadership
style in the growth of business and in this I have been perceiving that, survey is the most ideal approach
to assemble direct information wherein questionnaire is created to decide singular perspectives.
Therefore, SPSS has been termed to be the significant tool to analyse primary information effectively.
Then again, secondary tools like books, journals, articles, etc are successful in producing writing to offer
graphic hypothetical help to the examination.
Although, I have been feeling myself on the top of the world as I have been gained superior
knowledge in relation to the execution of investigation as I have developed my skills to manage time in
the suitable implementation of investigation actions and I have also been tremendously encouraging
myself to gather information from assorted sources and these abilities will help me in accomplishing
32

growth in my future paths. With the help of this analysis I have been working on the analysis of
alternative tools which might be applicable in the situation of failure. However, I have been recognising
that, there are assorted tools to gather primary information like interview, case study, focus group,
observation and many more, hence in this particular project, questionnaire is being applied as the entire
investigation is based on quantitative aspects and this is the suitable tool to accumulation information
from the wider range within less time span. Despite from this, interview is recognised to be the effective
alternative of questioners which can also be applicable in this analysis to gather information but it is
quite time consuming in nature and lacking with the interest of participants to provide actual
information.
33

References
Books and Journals
Arnold, K. A. and et. al., 2015. Leadership styles, emotion regulation, and burnout. Journal of
Occupational Health Psychology, 20(4), p.481.
Herrmann, D. and Felfe, J., 2014. Effects of leadership style, creativity technique and personal initiative
on employee creativity. British Journal of Management, 25(2), pp.209-227.
Lam, C. S. and O'Higgins, E. R., 2012. Enhancing employee outcomes: The interrelated influences of
managers' emotional intelligence and leadership style. Leadership and Organization
Development Journal, 33(2), pp.149-174.
Du, S., Swaen, V., Lindgreen, A. and Sen, S., 2013. The roles of leadership styles in corporate social
responsibility. Journal of business ethics, 114(1), pp.155-169.
Lee, P. K. and et. al., 2011. An empirical study of transformational leadership, team performance and
service quality in retail banks. Omega, 39(6), pp.690-701.
Popli, S. and Rizvi, I. A., 2017. Leadership style and service orientation: the catalytic role of employee
engagement. Journal of Service Theory and Practice.
Anderson, M. H. and Sun, P. Y., 2017. Reviewing leadership styles: Overlaps and the need for a new ‘full‐
range’theory. International Journal of Management Reviews, 19(1), pp.76-96.
Famakin, I. O. and Abisuga, A. O., 2016. Effect of path-goal leadership styles on the commitment of
employees on construction projects. International Journal of Construction
Management, 16(1), pp.67-76.
Barrow, S. and Mosley, R., 2011. The employer brand: Bringing the best of brand management to people
at work. John Wiley & Sons.
Plouffe, C.R. nd et. al., 2016. Does the customer matter most? Exploring strategic frontline employees’
influence of customers, the internal business team, and external business partners. Journal
of Marketing, 80(1), pp.106-123.
Wirtz, J. and Jerger, C., 2016. Managing service employees: literature review, expert opinions, and
research directions. The Service Industries Journal. 36(15-16), pp.757-788.
Chen, Z., Zhu, J. and Zhou, M., 2015. How does a servant leader fuel the service fire? A multilevel model
of servant leadership, individual self identity, group competition climate, and customer
service performance. Journal of Applied Psychology. 100(2). p.511.
Yee, R. W. and et. al., 2013. The relationships among leadership, goal orientation, and service quality in
high-contact service industries: An empirical study. International Journal of Production
Economics. 141(2). pp.452-464.
Fast, N. J., Burris, E. R. and Bartel, C. A., 2014. Managing to stay in the dark: Managerial self-efficacy, ego
defensiveness, and the aversion to employee voice. Academy of Management
Journal. 57(4). pp.1013-1034.
Schuler, R. and Jackson, S. E., 2014. Human resource management and organizational effectiveness:
yesterday and today. Journal of Organizational Effectiveness: People and Performance.
34

Appendix
Questionnaire
Name:
Age:
Gender:
Email:
Q1) Do you have an appropriate comprehension in relation to the conceptual framework of leadership
style in the context of big retail businesses?
a. Yes
b. No
Q2) As per your view, how it is important for the big retail businesses to implement suitable leadership
styles for improvising suitability for customers and employees?
a. Very Important
b. Moderate
c. Less Important
Q3) What do you think. Is important for Walmart to implement effective leadership styles to develop the
performance of business entirely?
a. Yes
b. No
Q4) What do you think are the potential styles of leadership that are that are administer by the big retail
businesses to manage business functions?
a. Autocratic Leadership Style
b. Democratic and Participative Leadership Style
c. Authoritative Leadership Style.
d. Affiliative Leadership Style
e. Laissez-Faire Leadership Style
Q5) Do you agree with the aspect that democratic leadership style, democratic is the best leadership
style for Walmart in managing teams for encouraging higher development?
a. Strongly Agree
b. Strongly Disagree
c. Neutral
Q6) What do you think are the potential significance that are attained by Walmart due to implementing
35

effective leadership style within business environment?
a. Improved productivity of the workforce
b. Enhances ability to succeed under pressure
c. Encourages Creative Solutions
d. Increases Employee Retention
e. Decreases Competition, Increases Collaboration
Q7) As per your perspective, in which manner leadership style influences the management of teams for
creating effectiveness for customers and employees within Walmart?
a. Positive
b. Neutral
c. Negative
Q8) What do you think are the potential provocations that hinders the performance of Wal-Mart due to
inappropriate implementation of leadership styles at workplace?
a. Communication breaches
b. Customers retention
c. Lack of Accountability
d. Decreasing collaboration and coordination among employees
e. Decreasing Revenue
Q9) What do you think, is it required for Walmart to manage teams through effective leadership
guidance for the intention of providing satisfaction to the customers at global level?
a. Yes
b. No
Q10) As per your recognitions, what are the suitable measures that can effectively be implement by
Walmart in managing teams for developing the satisfaction of customers as well as employees
a. Bolsters communication and people skills
b. Effective leadership training
c. Equal opportunity to participate in decision making
d. Attracts enthused, elite talent to the brand
e. Challenges employees to "step-up" and be best
Q11) Provide recommendations to Walmart to improvise team working to attain competitive edge?
36