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Business and Management module Assignment

   

Added on  2021-02-03

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Business and Management module Tutor: Georgia AndreouTitleDiscuss and evaluate how barriers to communication can impact upon an individual and a team when meeting an organisation's goals and objectives, taking the strategies available to assist in overcoming them into consideration.Introduction This paper is going to assess and evaluate all barriers to communication that may affect an individual or a team when achieving a business goal, and which strategies are available to overcome it. Many definitions try to explain the word communication;one of the most appropriate is "It is the meaningful exchange of information between two or a group of people" (Velentzas & Broni, 2014). When it comes to management or leadership, communication is one of the primary functions that cannot be overlooked, in fact, the process of transmitting information, thoughts or ideas represents a crucial part in achieving every business goal. Furthermore, communication can help to meet the team and organisation's targets thanks to One-on-One Interactions, two-way feedback, written text and many more. It is essential toprovide effective communication in order to overcome these barriers and give a clearand efficient message.Barriers to communicationsSometimes communications may face a few problems, most of the time it is not just sending a message from a sender to a receiver, in fact, it may be that some problem comes up which may affect the clarity of the message; we can call this barriers to communication. The abilities of active listening, clarification and reflection, which the paper will discuss shortly can help to overcome the problem. Now this paper will evaluate the most common barriers to communication.- Language and cultural barriers: a different language may act as a barrier to communication, especially when the native language is different between sender andreceiver, terminology or accent used by the sender may perform as an obstacle if notfully comprehended by the listener, this barrier is common when speaking in technical language when the listener is not used with the terms.
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- Environmental difference: sometimes, the environment can be noisy, and this can affect the clarity of the message, it is essential to take it into account when communicating a message.- Channel issue: the Channel is the device used to deliver the message from sender to receiver, and it can be a crackling phone, faulty fax, poor handwriting, all these issues can affect the transmission of the message.- Receiver attitude or behaviour: if the receiver is not paying attention fully to understand the message, this may affect the information received, or in the case of the sender the accuracy of the information sent.- Transmission journey: if there are lots of steps taken to transmit a piece of information, it can affect the accuracy or interpretation.- Physical barrier: geographic distance can be a typical example of a physical barrier that can affect communication; nowadays, modern technology helps to reduce the effect of this kind of barrier.Improving communication This paper will now analyse what can be put in place in order to overcome barriers tocommunication and improve the clarity of the message. Using an active listening approach is undoubtedly a good start.- Active listening is an ability that may need some time to be learnt and involves giving complete attention to the speaker. Research conduct from Phicare states that "it is important that the 'active listener' is also 'seen' to be listening - otherwise the speaker may conclude that what they are talking about is uninteresting to the listener".- Be empathetic: when someone is talking about an issue, think about how you would feel in their circumstances, this is much appreciated by the sender.- Body language: the body language of an individual can show his attitude, for example, it can reveal if the receiver likes or dislikes what he is listening to, or can reveal submissiveness or dominant behaviour. When speaking is crucial display an open body language without crossing arms or not looking at the speaker. "Usually, when communicating with people, we only respond to what is being said, heard or generally seen. There is so much more involved, and most do not pick up on it: it's our body language and it can express a thousand words" (University of Essex Online, 2015).- Record or watch yourself speaking: a fascinating article by Atchison (2018) states: "When you listen or watch yourself back, you'll be able to easily determine the areas where you are lacking in communication". Watching yourself recorded is an excellentmethod to expand your communication abilities; this recommendation seems to be very useful, especially when it comes to the workplace.
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