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Business Assignment: Customer Feedback System

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Added on  2020-06-06

Business Assignment: Customer Feedback System

   Added on 2020-06-06

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Business Assignment: Customer Feedback System_1
Table of ContentsINTRODUCTION ..........................................................................................................................1MAIN BODY...................................................................................................................................11. Customer feedback system......................................................................................................1Suggestions.................................................................................................................................5CONCLUSION................................................................................................................................6
Business Assignment: Customer Feedback System_2
INTRODUCTION Customer feedback is the professional term in which business will get opinion from manypeople regarding various services offered by organisations. Therefore, they can easily identifyloopholes in their products and services in effective manner. In this context, present report isbased on The Canary Wharf Hotel which is a three-star hotel established in London since 2000AD. The hotel facilitate to provide several facilities to their customer and employees but variousissuers are being faced by organisation. In order to Identify various solution for businessproblems , present report covers importance of managing and measuring service quality.Furthermore, it includes customer feedback system framework which can be used by theorganisation to monitor, control and improve their service quality. MAIN BODY1. Customer feedback systemComment cardsWithin Canary Wharf Hotel, Different methods are being adopted by manager in orderto analysis their service quality in systematic way. This method provides customers anopportunity to share their experience of visiting hotel and provide feedback regardingimprovement in services (GUEST COMMENT CARD FOR WEST INN & SUITES, 2017). Withthis regard, the enterprise can use following card in order to take feedback from their clients:On scale 1 to 5 what rating they would like to give to Canary Wharf Hotel services:Name:Street:CityState:Telephone No.Date:12345Overall thought regarding organisationAttitude of employeesLooks of The Canary Wharf Hotel1
Business Assignment: Customer Feedback System_3

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