This assignment delves into the application of Six Sigma principles within the global hotel industry. It presents a case study analyzing how Six Sigma methodologies are employed to enhance processes, customer satisfaction, and overall operational efficiency. The analysis focuses on critical-to-quality (CTQ) measurements, process capability, and the identification of potential causes for inefficiencies. Students will examine the various stages of implementing Six Sigma, including defining the problem, measuring performance, analyzing root causes, developing solutions, implementing changes, and monitoring results.