This article discusses the communication barriers faced by businesses, focusing on language barriers and understaffing. It provides strategies to overcome these barriers and improve productivity.
Contribute Materials
Your contribution can guide someone’s learning journey. Share your
documents today.
Business Communication Poor CommunicationLanguage barriersProductive workforce UnderstaffingEmotional barriersWorking strategies
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
One of the compliant from the customers is that the staff of Sullivan Buses are not interacting properly with such clients who speak English as second language. It is the main barriers for them because they cannot speak other language other than English. Emotional barriers: All the staff members of the organisation are frustrated due to higher working hours and no additional pay for overtime. It resulting in rude behaviour of them towards the clients. Strategies to overcome the barriers In order to overcome all the communication barriers, it is very important for top level executives of Sullivan Buses to formulate effective strategies. Some of the which could be adopted by them are as follows: The management can communicate all the employees personally and resolve all their issues so that they can work productively. Conducting training sessions for staff member’s strategy can be adopted by SullivanBusesforthepurposeoffacilitatingdriverstounderstandlocal languages other than English. Conclusion From the above discussion it has been concluded that all the business entities should take appropriate actions for the resolution of all the issues which are faced by them due to weak communication. The strategies which could be used by them are interacting with employees and conducting training sessions for them. References Andersson, A., 2016. Communication barriers in an interorganizational ERP-project. International Journal of Managing Projects in Business. 9(1). pp.214-233. Philip, S., Manias, E. and Woodward‐Kron, R., 2015. Nursing educator perspectives of overseas qualified nurses' intercultural clinical communication: barriers, enablers and engagement strategies. Journal of clinical nursing. 24(17-18). pp.2628-2637. Introduction Sullivan Buses is one of the small bus operator of south east England and headquartered in South Mimms. It was founded in year 1998 and have 3 depots along with 28 routes. Currently the organization is facing the problem of understaffing. Due to this issue the management have increased the working hours of existing drivers which is resulting in their rude behaviour toward the customers. This poster is based upon the detailed analysis of the problems, communication barriers along with the strategies to overcome them. Issues to be discussed The management have decided to conduct a formal meeting for the purpose of discussing the problems which are affecting the behaviour of staff while visiting the locations and interacting with customers. The highlighted issues which will be addressed in the meeting are as follows: Weak communication of drivers with customers: The drivers are not able to communicatewiththepassengersproperlyandwhichisresultingintheir complaints. The drivers cannot interact with the customers who speak English as second language. Due to this the whole organisation is facing problem as it is resulting in unsatisfied customers. Understaffing: Currently Sullivan Buses is facing the problem of insufficient staff members which has resulted in increased working hours and responsibilities of existing employees. Once the enterprise hires more employees the work load will be decreased for currently working workforce. Communication barriers There are various communication barriers which are resulting in the rude behaviour of employees towards the customers. All of them are as follows: Language barriers:All the individuals are not familiars with all the languages and due to this barrier the drivers are not able to communicate with the passengers.