Business Communication

RUNNING HEAD: BUSINESS COMMUNICATION
0
Business Communication
Student Name
[Pick the date]

Business Communication
1
Table of Contents
Non Verbal Communication........................................................................................................................2
Verbal Communication................................................................................................................................3
Effective Listening........................................................................................................................................3
Oral Communication / Public speaking........................................................................................................4
Team Communication.................................................................................................................................5
Negotiating Skills.........................................................................................................................................6
Intercultural Communication......................................................................................................................7
Conflict Management..................................................................................................................................8
Social Media................................................................................................................................................9

Business Communication
2
Non Verbal Communication
Communication is an essential part of any business. There are many forms of business
communication that are useful in current scenario. Firstly, Interpersonal communication
comprises of verbal and non-verbal communication.
Non-verbal communication refers to the individual expressions, gestures, body language and
postures during the communication. The proverb that actions speak louder than words is
applicable as non-verbal communication is more important than verbal communication
because gestures and postures of a business personality reflect more than the words (Bonaccio,
Reilly, & Sullivan, 2016).
Effects
For example: In a workplace, while superior taking the meeting with team members, more of
the members showing the gestures like crossing arms over the chest, rolling their eyes and
showing bored expressions. All that is the cue to the speaker that listeners are not interested in
listening or do not bother about the speaker. Nodding head, eye contact and facial expressions
are necessary to be understood in the business (Jia, Cheng, & Hale, 2017).
Advantage and Disadvantages
Nonverbal communication has multiple advantages and limitations. It works in a
complementary way with the verbal communication and makes it stronger. Nonverbal
messages reach to receiver quickly that is advantageous as it require less time of communicator
(Phutela, 2015). Signs and symbols are the easiest way to communicate the message than oral
or written form of the communication. But nonverbal communication is has some limitations
too that includes misunderstanding or wrong interpretations of gestures by the receiver and it
creates conflict in the workplace and might reduce the efficiency of the workers due to
miscommunication.

Business Communication
3
Verbal Communication
Verbal communication is more formal and widely used form of business communication. It
includes sharing of information through oral or written form between the individuals. In a
workplace, verbal communication plays an important role that employs using of appropriate
words and ensuring an appropriate voice modulation at the time of communication (Quintanilla
& Wahl, 2018). It is considered to be an integral part of business world. Verbal communication
can be done in an organization through meetings, presentations, group discussions and through
formal or informal structure.
Effects
The concept of verbal communication in the business is best understood with the help of an
example. When board of directors are taking the meeting in order to discuss about the financial
statement of the company that will be through presentations and by sharing their opinions
verbally with the members is considered as the verbal communication. Moreover, workshops,
lectures, hierarchical structure are all examples of verbal communication in an organization.
Advantage and Disadvantages
Verbal communication is the more reliable form of communication that is because of the
proper feedback mechanism. It is cheaper way of communication and prove clear and concise
information to the receiver (Coffelt, Baker, & Corey, 2016). On other side it has also some
disadvantages that never be ignored that are misrepresentation in the facts and figures in
written communication, different accent of the people and their different languages make it
difficult to perceive the information as it needs to be. But at last the verbal communication is
used in the business to the greater extent and more useful for improving efficiency in the
workplace.