Business Communication: Formal and Informal Channels, Strategies and Tactics

Running head: Business Communication
Business Communication

Business Communication
Table of Contents
Introduction......................................................................................................................................1
Organizational communication........................................................................................................1
Formal communication channels.....................................................................................................1
Features of formal communication..............................................................................................1
Advantages...................................................................................................................................2
Informal communication.................................................................................................................2
Characteristics of informal communication.................................................................................2
Strategies and tactics........................................................................................................................3
Downward....................................................................................................................................3
Upward communication...............................................................................................................4
Horizontally.................................................................................................................................4
Conclusion.......................................................................................................................................4
References........................................................................................................................................5
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Business Communication
Introduction
In the workplace communication is important so that activities can be conducted
effectively. Managers should make effective communication a priority because it has been seen
that if there is proper communication channel in the workplace then company can easily achieve
goals and objectives. By having effective communication it can be easy for the managers to
conduct the activities in a right direction. In this paper the issue related with formal
communication channel will be explained. In this the ideas which are included are related to the
ideas that will help to minimize these issues.
Organizational communication
It has been evaluated that communication which take place within the companies is
related with the organizational communication. The information flow can be formal or informal.
Channel of communication is a means through which it can be easy to communicate the
message. The communication that passes through various points in a company can be related to
channel of communication. There are various modes of communication like informal and formal
(Austin, and Pinkleton, 2015).
Formal communication channels
It can be evaluated that formal channel of communication is managed by the managers or
the individuals who are in the top hierarchy in a company. It is an official channel that is
structured to form a communication chain so that company can easily achieve goals and
objectives. The information which flows through Formal channels is correct, authentic and also
legal. Formal communication focuses on memos, reports, orders and letters that flow up and
down in the hierarchical system in a company and it is also presented to the public (Allen, 2016).
Features of formal communication
There are many features which are related to the formal communication. It has been seen
that formal communication takes place between the superiors. It can be done in oral or written
manner. The communications that take place between the top management in the office space are
formal in nature. In this communication there are various disadvantages which create issue. The
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