Business Communication for Managers - Self-awareness, Emotional Intelligence, Teamwork, Negotiation, and Intercultural Communication

Running head: BUSINESS COMMUNICATION FOR MANAGERS
Business Communication for Managers
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2BUSINESS COMMUNICATION FOR MANAGERS
Press Release
Self-awareness and emotional intelligence
Self-awareness of an individual constitutes of a profound sense of the personal preferences,
biases and the sentiments and the way they influence the attributes of a person along with his
decision making power. Self-awareness is perceived by very few people, with the greater
percentage having it lurking it in their subconscious mind. However, emotional intelligence
of a person requires the information that a person gathers as a consequence of their self-
awareness.
Self-awareness is particularly important for cultivating leadership quality in a person (Carson,
Carson and Birkenmeier, 2016). Leaders who lack self-awareness take decisions without
apprehending the after effects of the decision. Some particular characteristic traits of people
who lack self-awareness are:
o Taking decisions that serve self-interest rather than the interest of the community to
which the person belongs
o Do not favours others’ questioning their decisions and activities
o Lack the power of improvisation and accepting feedback
o Sparse realisation of the ways in which their decisions affect others
People who have strong emotional intelligence always consider the impact of their actions on
others. Hence all distinguished executive leaders are supposed to be people in possession of
high level of emotional intelligence (Goleman, 2017).
Emotional intelligence however deals with three aspects of human conscience. The emotional
side of a person how they behave with others in a particular situation. Hence, it can be
concluded that being conscious of own emotional state is very important. However it is

3BUSINESS COMMUNICATION FOR MANAGERS
challenging also. Emotions change every moment depending on the emotion stimuli that is
constantly feeding our consciousness. People experience more than one emotions at a single
moment.
Thirdly, a high emotional state puts a person high on testosterone (Joseph et al. 2015). At that
state it becomes very difficult to be aware of own emotions, their causative agents, and
controlling them becomes impossible.
The ability of a person to control his or her emotions is termed as emotional quotient (EQ). It
is beyond human nature to remain unmoved in every situation. However, the awareness of the
situation and control over the nerves make a person able to combat with the emotion and
exhibit less of it. In this regard, the impact of negative emotions deserves mention. Feelings
like anger, ignorance, avoidance or frustration are most likely to rive people out of their wits.
A leadership skill can be discussed in this regard (Derks, Westerhof & Bohlmeijer, 2016). In case
if the member of a team gives sarcastic reply to the enquiry of a senior, it must not be
perceived as his or her desperation. Rather, I feel that questioning skills should be utilised to
discover underlying facts that finds expression in his behaviour. It might be that the
employee’s sincerities, key skills or dedication have gone unnoticed and it is his or her way
of catching the limelight.
Team and group work
Group is a word with a broader significance. I might say that a group of passengers are
travelling in the same flight. However, they are not out for a common cause. At best, I would
define a group as an arbitrary cohesion of entities.
On the contrary, I feel that a team has a deeper in-stress that combines the entities of the same
team members. The fellows who are on my side on the football filed comprise a football team