Importance of Emotional Intelligence in the Workplace

Running Head: Emotional intelligence 1
BSBLDR511
STUDENT’S NAME
COURSE
UNIVERSITY
DATE

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ASSESSMENT TASK ONE
QUESTION ONE
Explain emotional intelligence and the importance of this characteristic at work.
Emotional intelligence
This refers to the capability of an individual to manage and control his emotions and
he or she has the capability to control the emotions of others too (Carson, Carson and
Birkenmeier, 2016.) Emotional intelligence can also be defined as the ability to
understand, recognize and manage our own emotions and influence other people’s
emotions.

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Importance of emotional intelligence at work.
Formation of strong bonds
Emotional intelligence enables individuals to create strong bonds among them that enable them
to thrive (Van Deursen et al., 2015).
Less conflicts
It reduces work place conflicts among the individuals because of the ability to control the temper
among them. It also enhances proper ways for resolving conflicts in the organization.
Recognition of ability in others
Emotional intelligence enables the leaders to acknowledge the potential and opportunity in others
because the way a person responds to a bad situation depicts his or her inner personality.
Enhances perseverance by leaders
Leaders face a lot of challenges in the organization which to some extend might lead them to be
angered and even resign. Emotional intelligence enables the leaders to control their emotions and
continue providing their best service in the organization even after been annoyed (Collins, and
Cooper, 2014).

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QUESTION TWO
Explain each of the five essential principles of emotional intelligence as defined by Daniel
Goleman.
Elements of emotional intelligence
Being an important skill in leadership, it has the following elements: social skills, empathy, self-
awareness, motivation and self-regulation (Foster et al., 2015).
Social skills
Through emotional intelligence, we get to understand other people and able to handle them
regardless of their reactions to different situations.
Empathy
This refers to the ability to be compassionate and understand other people with their emotions.
Empathy is one of the features for a good leader which enhances the retention of staff in the
organization reducing employee turnover from the organization (Goleman and Boyatzis, 2017).
Self-awareness
A person should be aware of his or her own emotions so as to be able to handle his or her
emotions in different situations (Killgore et al., 2015). A person should understand how
emotions influence his actions so as to be in a good position to deal with them appropriately.

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Motivation
According to Goleman, (2014) employees who have a high degree of emotional intelligence are
self-motivated to carry out various tasks within the organization. Such individuals are never
driven by money or quest for power. Employees with high emotional intelligence are usually
very productive within the organization facilitating the achievement of organizational goals.
Self-regulation
This refers to the situation where an individual is able to monitor and manage his emotions
effectively. Controlling emotions requires unique skills since this is not usually an easy task
especially if an individual feels that he or she has really been offended and demands justice.

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QUESTION THREE
Explain the key principles of the Emotional Intelligence Theory developed by Caruso and
Salovey (2004).
Emotions management
Refers to the ability to be open to feelings and modulating them in one self and others for the
promotion of personal understanding and development (Ju et al., 2015).
Emotions understanding
This refers to the ability by the individual to understand information related to emotions and
having a thorough knowledge on how different emotions combine and progress through different
relationships for the appreciation of the meaning for such emotions (Martin-Raugh, Kell and
Motowidlo, 2016).
Thought facilitation.
This refers to the capability to use, generate and have a perception that some feelings can be
communicated through emotions expressed by individuals (Vratskikh, Al-Lozi and Maqableh,
2016).
Emotions perception
This is the capability by individuals to perceive their emotions through various stories, movies,
music and various stimuli within their environment (Ruvalcaba-Romero et al., 2017).