Barriers to Business Communication: Case Study
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Added on 2020-04-01
Barriers to Business Communication: Case Study
Added on 2020-04-01
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Business Communication 1BUSINESS COMMUNICATIONNameThe Name of the Class Professor The Name of the School The City and State where it is locatedDate
Business Communication 2Business CommunicationQuestion 1Item definition Communicationthe process of exchanging information between one party to the otherSender is the person initiating the communication processIdea refers to the information being carried along or intended to reach the other party in a communication processEncoding subject matter of communication being intangible is composed in terms of codes such as words, images, or actions intended to reach the other party in a conversationCommunication channelMedia chose by the sender to transfer the required ideaReceiver Intended person who gets the message and tries to understand itDecoding Process where information is converted to find meaning by reasoning.Feedback Process where the receiver sends a feedback to the sender thus completing the process. b). Barriers in CommunicationIn the case study, communication barriers were present. First, there was no proper communication medium between the two owners which led to lack of consensus as each took hisposition without talking or seeing each other. Secondly, Mr. Patel distracted the communication process by speaking in a low tone which made Thandeka not to understand the conversation (Quintanilla and Wahl 2015). Thirdly, Mr. Patel failed to issue his message wholesomely in a manner that could be understood by the employees regarding stating his reasons for the change of routes. At the same time, the barrier of difference in perception was evident, where Mr. Lewane failed to recognize religious differences thus failing to observe the Friday prayers for the
Business Communication 3Muslims and ending up firing Josef Khalifa (Ferraro and Briody, 2017). Lack of interest as a barrier was evident in the reaction by the drivers who saw the communication process as oppressive and kept shouting thus distorting the process. c). Channels of communicationFace to face communication- the process involves speaking with one another on a physical basis where a message is interpreted as the other speaks (Men, L.R., 2014). The mode ispresent in the case study as seen where Mr. Patel talks to the truck drivers on a face to face meeting. At the same time, a downward communication system is used in the organization wherethe authority flows from the top management directly to the lower level employees. Horizontal communication is equally evident in the case where one of the drivers speaks to the colleagues regarding the message being delivered by Mr. Patel (Miller and Barbour, 2014).Broadcast MediaThe media involves radio, tv and others meant for reaching the mass audience.Electronic Involves the writing of emails from one person to another to transfer and receive feedback on messages. It is an efficient method which is less personal. WrittenWritten communication refers to the state where individuals within an organization write letters, notices, memos, or notices to recipients who channel the feedback through respective means. Question 2Non-verbal Codes and Examples from Case Kinesics- refers to body movements, gestures, postures, eye contact, and facial expressions in a communication process.
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