Improvement of Communication System within Organization

Running head: Effective business communication
Effective business communication
Name of the student
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1Effective business communication
Memorandum
To: The employees
From: The Chief Executive Officer
Date: 6th August, 2018
Subject: Improvement of the communication system within organization
Objectives and background
The communication audit process
This is to notify you that the purpose of the memorandum is to give immediate attention to the
issues and challenges related to the internal communication system as reported by the
communication audit process conducted by three-member team. The three-member team
conducted an internal audit in the management level, supervisor level and employee level
separately over 6 long months.
Specific purpose
According to the report presented by the audit team, a special attention is required in order to
improve unprofessional email etiquette followed by the employees.
General purpose
It has been observed from the audit report that there are some serious issues in the
communication system within the organization. Due to the communication issue the production

2Effective business communication
of the company has been lowered by 15%. Thus immediate attention is needed to eliminate the
communication challenges coming in the pathway of the growth of the organization.
Issues and Challenges
In respect to that, the importance of proper communication system within organization deserves
mention. It has been considered that a proper communication system within an organization is
the greatest strength of any company (Mishra, Boynton & Mishra 2014). Therefore, more than
any other thing, special emphasis is given on an effective internal communication system in
order to enhance efficiency as well as productivity of the employees (Mishra, Boynton & Mishra
2014). The major factors that are given priority in terms of the internal communication system
are effective communication between management and the employees (Zerfass & Franke 2013).
Keeping all the above mentioned aspects in consideration the internal assessment had been
conducted which reported some serious issues in terms of communication in three major areas;
communication issue between managers and employees, issue in the process of supervision
since employees and supervisors are posted in different centers, and most importantly
following an unprofessional manner while sending emails. It has been observed that due to
these issues, the growth of the company is being affected while reporting a 15% decline in
production; therefore immediate attention from the managers, supervisors and from the
employees is required.
Unprofessional manner of sending emails
On the basis of priority, the major issue that needs to be solved is the unprofessional way of
sending emails. It needs to be mentioned that unprofessional manner of emailing is being
followed by the supervisors as well as employees which encourages a casual approach of the