Introduction to Business Communication - Desklib

This report discusses the principles of business communication, communication models, communication barriers, and the role of technology in communication. It also includes a policy on using computers for communication, data protection, and tips to prevent threats. The report is based on Wheelie, a small company that produces wheelie bins.

Introduction to Business
Communication

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Categorisation of aims of business communication.........................................................3
1.3 Explanation of how relationships among people affects communication......................4
1.4 Explanation of various communication models...............................................................4
4.1 Explanation of how communication barriers that are caused by sender of message in
oral, written or nonverbal form could be resolved................................................................5
4.2 Explanation of how communication barriers caused by receiver of a message which
could be overcome.....................................................................................................................5
TASK 2............................................................................................................................................6
1.2 Evaluation of benefits as well as limitations of a specific communication medium in a
particular situation...................................................................................................................6
2.2 Designing of types of informal business communications by using proper language
which are proper for its purpose.............................................................................................6
3.1 Explanation of how to communicate effectively face to face in terms of informal and
formal conditions.......................................................................................................................7
3.2 Explanation of how body language as well as physical appearance could help or
hinder communication..............................................................................................................7
TASK 3............................................................................................................................................8
Introduction...............................................................................................................................8
Introduction to policy that discusses about elements of computers and uses of computers
for communication....................................................................................................................8
Requirements related to data protection and confidentiality...............................................9
Tips to complement policy which involves possible threats and ways to prevent them.....9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Business communication is basically defined to a method of sharing of information
among individual within and outside a company. As effective business communication is related
with how employees as well as management interact with each other in order to reach their
company objectives. Objective of business communication is to enhance company practices as
well as reducing errors (Xie, 2021). It basically helps in presenting new business ideas, carrying
out decisions, reaching agreements as well as other documents. This report is based on
introduction to business communication of Wheelie which is a small company that is producing
wheelie bins. This report consists of newsletters and memo that includes understanding of
principles that governs communication in business conditions. It involves composition of
different types of written communication and understanding of different principles of oral and
non-verbal communication. At last includes description of common barriers with different ways
to overcome them and function of technology in carrying out business communication followed
by its conclusion.
MAIN BODY
TASK 1
1.1 Categorisation of aims of business
communication.
Business communication helps in
sharing of information for carrying business
practices effectively in workplace. It is
essential for companies to be carry a proper
business communication on regular basis in
order to accomplish its goals. In accordance
with Wheelie, effective business
communication could help company in
exchanging information in workplace with
their internal and external parties (Muritala,
2021). Business communication could help
Wheelie in developing their plan in a way of
blueprint by which their sales could be
increased. Along with it could help in
facilitating policy formulation which could
help in achievement of desired goals and
objectives of company in an effective
manner. It has been identified that it is
essential for company in order to develop
their set of policies which are used for
guiding their operation. And for that
business communication carries a motive of
developing various set of policies.

1.3 Explanation of how relationships
among people affects
communication.
It has been identified that poor
relationships among individuals are most
contributor of affecting communication in
workplace. As effects of poor
communication on a relationship of
individual could threaten presence of a
relationship itself. So it becomes necessary
for company to maintain healthy and
effective relationships among their
individuals in order to carry effective
communication. In accordance with
Wheelie, company is facing lack of
communication due to bad relationship
among individuals (Spradley and Spradley,
2021). As bad relationship of company
could lack in having trust, honesty and faith
among employee which could directly cause
harm to communication practice of company
as they will not be able to share their ideas
with open mind with other individuals. So in
order to avoid poor communication at
Wheelie, they should ensure effective
relationship among their employees so that a
sense of openness and mutual concern in
sharing information could be carried.
1.4 Explanation of various
communication models.
There are basically three types of
communication models that are as follows:
 Linear: In this model sender encodes
message through a channel and
message in than decoded by receiver.
It is defined to straight line
communication that could be carried
in mass communication like
television and radio.
 Interactive: This model of
communication allows for a
feedback of message which has
being transferred to sender
(Pratiwi,2021). In this sender has to
encode message, understand it and
provide replies towards message to
sender to message.
 Transactional: This model helps in
depicting face to face interaction
which could act as a dynamic and
changeable method. In this receiver
and sender could play same function
at a same time which could be sent
back and forth between sender and
receiver.
It is essential for Wheelie to
implement transactional communication
model in their business practices in order to
carry effective communication practices at

their workplace so that they could be able to
achieve their desired goals.
4.1 Explanation of how communication
barriers that are caused by sender
of message in oral, written or
nonverbal form could be resolved.
Communication barriers affects flow
of communication. So it becomes necessary
for companies to resolve barriers as early as
possible so that communication could be
carried well. In accordance with Wheelie,
company is facing communication barriers
at their workplace (Jaramillo Álvarez,
2021). Some of ways by which
communication barriers which are caused by
sender of information in oral, nonverbal as
well as written that could be resolved are as
follows:
 By carrying out active listening
towards provided message could
help in understanding idea and
information of message in a better
manner.
 Sender should use easy and
understandable language which
could be understood by receiver
easily so that communication could
be carried properly.
 There should less use of signs and
symbols in message so message
could transferred properly (Stephens,
2021).
 In order to avoid barrier towards
communication it is necessary to
provide a constructive feedback
towards so that it could be identified
that message is being transferred
properly.
4.2 Explanation of how communication
barriers caused by receiver of a
message which could be overcome.
Communication barrier could also be
caused by receiver of message. And it has to
be overcome quickly so that a proper
feedback of information towards message
could be provided to sender well in time
(Fang, 2021). In accordance with Wheelie,
as they are facing lack of communication in
their workplace. In order to resolve
communication barrier which is caused by
receiver at workplace are as follows:
 It is important for receiver to be an
active listener so that they could be
able to understand message well.
 In order to avoid barrier in
communication at workplace
receiver should be attentive towards
message of sender so that they it
could be understand well.

 There should be a sense of trust and
faith among sender so that message
could be understanding properly.
 A proper and effective feedback is to
provide to sender when message is
being understood properly so that
communication in workplace could
be carried well.
TASK 2
1.2 Evaluation of benefits as well as
limitations of a specific
communication medium in a
particular situation.
In order to evaluate benefits and
limitation of a particular communication
medium it is important to carry out proper
communication medium so that effective
communication could be carried easily
(Sohn, 2021). In accordance with Wheelie,
to evaluate condition of recent sales failure
which is caused due to poor communication
are as follows:
Benefits:
Communication medium helps in
providing effective communication
according to interest of individual. Along
with it could be capable to communicate as
well as meeting with others. Communication
medium helps in making communication
easier by demographics of individuals. By
making right choice of communication
medium it could help in conveying proper
communication towards customers.
Limitation:
As when communication is not
performed with an accurate medium it could
lead in having miscommunication among
their superiors. Information could be
misjudged and it could lead to create
challenge in communication. As by
choosing wrong mode of communication it
could lead to create misinterpretation of
information which could result in decrease
in sales.
2.2 Designing of types of informal
business communications by using
proper language which are proper
for its purpose.
It is essential to carry informal
business communication on regular basis so
that proper and effective communication
could be carried well (Gutiérrez, Fortes and
Giralt, 2021). It has identified that purpose
of informal communication consists of
sharing of information which could consists
of sharing of data and information,
establishing personal contacts, resolving

conflicts which is being arise in workplace.
There are basically different types of
informal communication that are single
strand chain and probability chain. In
accordance with Wheelie, in company major
purpose of carrying out informal
communication is to create a communication
relationship between customer and company
as well so that they could be able to
understand and meet requirements of
customers. And as a result their desired
goals and objectives could be meet easily.
This chain of communication is
implemented to convey information which is
not as much important.
3.1 Explanation of how to communicate
effectively face to face in terms of
informal and formal conditions.
It is necessary to perform
communication face to face in terms of
carrying out informal and formal
communication so that effective
communication could be carried. In
accordance with Wheelie, company is
required to carry face to face interactions
while carrying formal and informal practices
of business. Ways to communicate
effectively in formal and informal
conditions are as follows: Formal condition: In order to carry
effective communication in formal
condition by face to face it is
necessary to greet firstly to superiors.
While it is necessary to keep body
language firm so that superiors could
take that in a right way. As when
conversation is being carried try to
use easy and simple language so that
it will be easy to be understood in a
well manner.
 Informal condition: While carrying
out communication in informal
condition it is necessarily to be
ensured that body language is good
(Verčič, 2021). Along with use of
words is to be taken by speaking
rather than giving email or any other
things. In informal condition
communication could be carried by
carrying out communication through
gestures.
3.2 Explanation of how body language as
well as physical appearance could
help or hinder communication.
Body language as well as physical
appearance plays an essential element in
providing an image in front of other
individual. In accordance with Wheelie it is
necessary for company to carry face to face
interaction for carrying effective
communication. As body language and
physical appearance consists of posture,

facial expression as well as hand gestures. It
creates a capability to understand as well as
interpret body language which could help in
picking up unspoken challenges and
negative feelings towards other individual.
Along with body language should be used in
a positive way in order to provide strength to
verbal messages.
TASK 3
To: xyz
From: Wheelie
Date:
Introduction
This section is based on role of technology which is used in carrying out business
communication. It has been identified that technology plays an essential role in performing
out communication practices in an effective way (Vonkova, Papajoanu and Kralova,
2021). In present scenario most of communication practices are carried with technology by
using mode of various platforms. This discussion states about policy which is being
designed in order to use technology for carrying out communication practices effectively.
Along it states about need and requirements that are related towards data protection and
secrecy. As in order to deal with threats there are certain tips which are complement
towards policy that consists of possible threats followed by different ways which are
required to protect them.
Introduction to policy that discusses about elements of computers and uses of
computers for communication.
In order to carry out communication practices it is essential for businesses to take
use of computers for communication. In accordance with Wheelie, computer
communication could be used in business practices. As it is defined as a method where two
or more computers could transfer data and information with one device to other. It is
basically defined to a sending device which could initates an instruction for transmitting
data and information. It could be carried through emails, video chats and other platforms.
As when communication device is connected then sending device to a communication
channel is carried.
By taking use of computer communication it could help in sending messages to

receiver via texting with a wireless message from their smart phones and others devices
which could make communication process easier (Nwaka and Sam, 2021). It basically
helps in having wireless instant messaging which could be beneficial for carrying out
working practices. As it is beneficial to use technology in performing effective
communication as it helps in getting work easier with a proper flow. In order to carry
computer communication, it is necessary to have wireless internet access points for having
access with wireless internet access points.
Requirements related to data protection and confidentiality.
It is necessary carry data protection and confidentiality which is to be maintained in
business with regular intervals by using effective technology. As objective of information
security is to prevent confidentiality, integrity as well as presence of computer system
along with data which they are processing. In accordance with Wheelie, some of needs of
data prevention and confidentiality are as follows:
 For keeping information secrecy from being stolen from unwanted threats.
 To generate and maintaining leads so that customer's information could not be
leaked.
 In order to prevent data secrecy and protect useful information and threats.
Tips to complement policy which involves possible threats and ways to prevent them.
It is necessary to keep a check on regular basis towards data security which protect
data and information of business in workplace. In accordance with Wheelie there are
certain policy as well as software that could help in determining threats of data protection
and they could help in dealing with risks and uncertainties. As some of ways which could
be used in workplace in order to protect them that are as follows:
 Proper use of technology in terms of software could be used in workplace.
 Users could take preventive measures by reading terms and conditions before
installing software, avoiding pop-up ads and only downloading software from
trusted sources.
 Threats could be prevented by reading through their existing security policies,
especially those regarding incident handling. Rework sections that rely on trusting
insiders that could help in protecting data (Ajayi and Mmutle, 2021).

CONCLUSION
It has been concluded from above report which is being carried that business
communication is an essential element which is required by company for sharing and conveying
their information with each other for accomplishing their planned objectives. This report briefly
explains about relevance of business communication with different ways that are required to
carry communication effectively in company. Along it explains about some barriers that act as a
challenge for company. Also it has been examined that technology plays an essential role in
sharing of communication. There is explanation of function of business communication which is
being carried in company which could help in dealing with data and information leaking against
any security threats so that communication is carried better.

REFERENCES
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