Business Communication: Issues and Solutions during Pandemic

This presentation discusses the communication issues faced by companies during the pandemic and suggests solutions. It covers theories of communication, examples of real companies, personal solutions, Q&A, and improvements.

Business Communication
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Table of Content
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Introduction
Background
Linking the theories
Example Solutions
Own Solutions
Question and answers
What went well
Improvement need to be made
Suggested actions

Introduction
Business communication plays a vital role in business
organisation. There is need to have proper
communication in the organisation so that goals and
objectives can be achieved.
This report is based on communication issues faced by
company at the time of pandemic. The theories of
communication in relation to issues faced by the
company are part of this presentation

Background
• Communicating during a global
pandemic and the potential issues”
• It is seen that due to covid-19 pandemic
the business organisation are facing lots
of issues. there is need to manage the
work in proper manner so that the goals
and objectives can be accomplished
properly. .

Linking the theories
Cognitive Dissonance Theory: This
theory propels that the individuals
avoid the experience of dissonance.
Communication Accommodation
Theory: The theory states that the
people are able to communicate in
different styles.

Linking the theories
Coordinated Management of
Meaning: The individuals are able to
derive meaning from the coordination in
their conversation.
Cultural Approach to
Organizations: There is need to take
proper care of the culture.

Example solutions to the issues from real
companies
• The British retail giant Tesco is an example of a company
which is able to ensure effective communication during the
pandemic and survive any negative impacts of pandemic on
workplace interaction and communication.
• The main priority of the retailer during the pandemic was to
ensure that collaboration with supply chain partners and
information technology department to ensure that every
individual associated with the company is safe and consumers
are delivered best products and services.

Your own solutions to the issues
• Collaborative Technology
• Utilizing digital technology to promote
collaboration at the workplace is one
of the most effective ways of
increasing effective workplace
communication during remote
working.

Questions and Answer

What went well in the presentation and
why
• What went well
• The primary aspects of
presentation which went well
include confidence in delivering
the presentation and ability to
deliver correct answers and
explanation to the audience.

What improvements need to be
made according to the Feedback
 The primary feedback given
was related to the personal
solution is regarding the
issues of workplace
communication during the
pandemic.

Actions for making suggested
improvements.
 The main action which can be for
facing challenges related to solution of
using digital technologies to improve
workplace collaboration during remote
working is to utilize digital protection
services from third parties so that
cyber-security threats can be averted.

List of References
 Agha, A., 2018. Registers of communication (Vol. 18). BoD-Books on
Demand.
 Arseneault, R., 2020. Intercultural adjustment challenges of Korean and
Canadian self-initiated expatriates in the workplace: An exploratory
bidirectional investigation. International Journal of Cross Cultural
Management, 20(2). pp.181-199.
 Braithwaite et. al., 2017. Engaging theories in family communication:
Multiple perspAectives. Routledge.

List of References
 Cowan, R.L. and Horan, S.M., 2021. Understanding information and
communication technology use in workplace romance escalation and de-
escalation. International Journal of Business Communication, 58(1). pp.55-78.
 Cutchin, M. P., Dickie, V. A. and Humphry, R. A., 2017. Foregrounding the
transactional perspective’s community orientation. Journal of Occupational
Science, 24(4). pp.434-445.
 Dwyer, J. and Hopwood, N., 2019. The business communication handbook.
Cengage AU.