This report examines communication skills in a business context, exploring various models, methods, and strategies for effective communication. It includes examples of interview conversations and a curriculum vitae to illustrate practical applications.
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COMMUNICATION SKILLS FOR BUSINESS
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Table of Contents INTRODUCTION...........................................................................................................................1 TASK 1............................................................................................................................................1 Communication models and system used in business.................................................................1 Communication methods and technology...................................................................................2 Making communication effective...............................................................................................4 TASK 2............................................................................................................................................5 Oral Commination.......................................................................................................................5 TASK 3............................................................................................................................................6 CONCLUSION................................................................................................................................7 REFERENCES................................................................................................................................8
INTRODUCTION Communication is said to be a process that is used for transferring and delivering message between a sender and a receiver. Thus, it is a two way procedure and it can be through verbal or non-verbal to establish a relationship(Kurtz, Draper and Silverman, 2016). Therefore, it is considered as an effective tool for working relationship. This report will focus on various kindsoftheoriesrelatedtocommunicationalongwithitsmodel.Furthermore,oral communication and the way through which a candidate present himself or herself is included in this report. Lastly, skills of writing communication with the help of letter, C.V. And many other documents are mentioned in this report. TASK 1 Communication models and system used in business Model is considered as an idea or thought through which one can frame and design a process for evaluating conclusion. Further communication model can be classified into three that are explained below in order to understand it effectively. Linear Model:It is determined as the simplest one way communicating model in which message is directly transferred from sender to receiver(Certo, 2018). Feedback concept is not included in this kind of model therefore, the only work that is to be is to receive message by the receiver. Various models that are included in this are as follows: Lasswell's Communication Model:This model is also know as action model and it was developed by Harold D. Laswell in the year 1948. It is considered as most influential communication model(Schermerhorn and et. al.,2014). Therefore, it is divided into 5 components i.e. who(this includes communicator, sender and source of message), says what(content of message), in which channel(medium of media), to whom(audience or receiver), with what effect(in this feedback of receiver is send to sender). Aristotle'sModelofCommunication:Thismodelisbestknownfororal communication and it is primarily divided into 5 elements that are Speaker(he/she plays an important role in communicating with other person), Speech(through this mediumanindividualcandeliverhis/hermessage),Occasion(thisinvolves situations and targeted customers), Audience(they are considered as an passive 1
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listeners) and lastly, Effect(it seems whether a person is influenced by the message or not). Transactional Model:In this, both sender and receiver plays an important role and they are equally important. Along with this, it includes non-verbal feedbacks such as body gestures andlanguageandmanymore.Followingaresomemodelswhichareconsideredunder transactional model and these are explained beneath.Barnlund's Transactional Model:It is considered as a multi-layered feedback system hence, it is a continuous process in which both sender and receiver changes its position as they are equally important. Therefore, on the basis of this feedbacks are taken from both parties.Helical model:Its a three dimensional spring curve that shapes like a cylinder or a cone. It is progressive approach that grows as a person progresses with the age or experiences. Thus, through this an individual improves knowledge. Interactive Model:This kind of model is also known as convergence model and it is same as transactional model as it includes two way communication process(Hashim, J., 2015). But mainly, it is used for new media for example: internet. Under this, people cam give their views or respond to mass communication through videos, news etc., Model that comes under this is: Schramm'sModelofcommunication:Thismodelbasicallyshowsarelationship between the demand for consumers and demand of capital goods that are capital investment. Communication methods and technology In modern terms, there are different kinds of communicating methods that one can use for interacting with one another. But basically, there are various kinds of methods through which an individual can communicate and i.e. verbal, non-verbal and written communication etc. and these are used for both internal and external audiences(Royle and Laing, 2014). Therefore, all these methods are explained below: Verbal Communication:This includes usage of words which can be optimised for delivering right message to correct person. Mainly in this, oral communication takes place and for this an individual uses simple language. Further it includes face-to-face communication along 2
with the active participation of dialogues. Apart form this, it includes storytelling and crucial conversation. This is utilised for various process like meetings, interviews etc., Non-Verbal Communication:It is not important that information is delivered only through verbal thus, other than this, that includes wordless message is considered in non-verbal communication. Further it consist of physical nob-verbal communication that involves body language such as body posture, facial expressions, eye to eye contact with others and gestures etc. therefore, while communicating with other it is essential that a person use appropriate gesture like proper use of hands for example: avoid folding of hands during conversation and control over actions and words before speaking. WrittenCommunication:Thisisaneffectiveprocessthatcannotbeavoidedat workplace as entire documentation is done through this and consist of paper, pen, mails and electronic documentation. Therefore, it is utilised any kind of business proposal, press release, brochure, contracts and many more(Hesselbarth and Schaltegger, 2014). Effectiveness of this process depends upon the way it is being presented like writing symbols such as language, expressions, vocabulary and grammar along with its clarity etc., when a person is to be given detailedinformationregardinganythingthanwrittencommunicationisconsideredasan effective process. Visual Communication:This is another kind of communication process and it is done by showing visuals in terms of colour, graphic design, drawing etc.,as a quote says “A picture is worth a thousand words”. Thus, it states that if a picture is enough to express thoughts and views. Electronic Communication:In recent times this is considered as an effective tool for communicating as it helps most of the companies in connecting with each other. As a result it saves time and cost as well. This includes email, instant messaging, text messaging etc., Benefits of formal and informal communication Maintenance of authority of officers:Formal kind of communication that helps an individual in maintaining a better relation with superiors andsubordinates. Thus, it is essential thatadecorumanddecencyismaintainedsoastocontrolchaoshappensinbusiness environment(Jackson, 2014). Clear and effective communication:This used in order to have a direct contact with others and subordinates. It will help them in understanding capability, habit and feeling of others. 3
Along with this, it assist managers in evaluating the conditions in which their teammates and subordinates wants or need information. Improve relations:It is an effective process for developing a better communication with others who are working in an organisation. As it enable a person in delivering his/her thoughts to subordinates so that they can make appropriate decisions. Making communication effective As there are many ways through which a person can have effective communication with one another. The biggest advantage of this is that it helps an individual in establishing a better communication with one another. Some of the process through which communication can be made effective are explained below: Open meeting:It is kind of forum in which team mates not only express their views but also listens to whatever other person are saying. Thus, it is considered as an effective approach for establishing an effective relationship between employees and supervisors(Luthans and Doh, 2018). Create a receptive atmosphere:A better communication always provides and helps an organisation in maintaining a healthy environment. Therefore, it assist company in avoiding tensed factor. Thus, it aid them in making effective decision for further future proceedings or activities. Maximum use of simple words:Communication can be more effective when instructor or communicator uses simple words as this will help them in communicating in better manner because ambiguous words are used that some people can find it difficult in understanding the same. As a result people will understand whatever the sender wants to deliver to his/her receivers. Be a passive listener:Giving commands or expressing views is not the only thing that is done a person should also be a good listener. It will help them in taking better decisions which can provide them benefits(Meulenbroek, Bowers and Turkstra, 2016). Use of presentations:As it has been evaluated that through presentation one can easily grasp message because it includes pictures and sounds so as to make it more effective. 4
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TASK2 Oral Commination This is determined as one of the effective method and it is considered under Verbal communication. Through this one can communicate with each other so it is essential that a person use good figure of speech so that he/she can influence and convey message in a better manner. Thus, it is two way process in which both sender and receiver are there. In some cases it is effective and influential while transferring message from one department to another as it eliminate the entire process of paper work. Along with this, it enables an individual to directly contact with superiors and subordinates. Although it gives effective results but secrecy is not maintained this is the biggest drawback of oral communication. Henceforth, by generating questions and taking feedbacks company can satisfy the needs and wants of customers as per their choices and preferences. Below conversation of interview are explained beneath through which entire process can be understood: Interview Conversation Interview panel (Customer): What kind of a services you are providing to customers? Myresponse:Sorryfortheinconvenienceyoufacedwhatallhappenedisbecauseof misunderstanding I will make sure that it is not repeated next time. Interview panel (Customer): Who will pay for the inconvenience happened with me as the services you provided was not up to the mark? My response: This was the first time that happened company will totally compensate loss that was faced by you and desired product will be delivered in quick time to your respective address. Interview panel (Customer): I don't need any excuse and in future I will never purchase any kind of product from your company My response: Sir that was our first mistake and I have scolded the person who is responsible for this but I will make sure that it is not repeated again. Interview panel (Customer): As your company is renowned so I am giving you a chance so, kindly deliver products on time. My response: Yes definitely Sir, and this time I will make sure that not mistakes are repeated. 5
Good day sir and have a nice day. It was nice talking to you. Interview panel (Customer): Welcome. Same here. TASK 3 Curriculum Vitae Name: Edward Mathews Address: 67thAvenue, Elizabeth Street, London, England E-mail:mathewsedward87a@yahoo.com Objectives:To work with a renowned company so as to increase performance and knowledge sphere. This will further help me in increasing and optimising skills effectively therefore, it will help me in attaining company's goals and objectives. Skills acquire: Able to manage conflicts have effective leadership and management skills.Effective speaking skills Work Experience: Work experience of more than 10 years in the department of sales and marketing Designation: As a Manager Letter Sainsbury's Holborn, London United Kingdom June 12th, 2018 Dear, Mr. John Wilson Head of Human Resource Sainsbury's Sincerely, Hereby to inform you that I, want to join your organisation in order to provide my 6
service to company so as to take company in forward direction. I have an experience of 10 years in department of marketing and sales. I got this information from job prospectus from various websites. In this 10 years of job I have learned about the recruitment and selection process along with this I have a charismatic personality which helps me a lot in negotiatingand influencing other. Therefore, I am looking forward to meet you for personal interview, further for any details contact to following mobile number XXXXXXXXXX. Thanks and Regards E-Mail To: “Edward Mathews” Cc: All top management From: “John Wilson” Subject: Welcome to our company Dear Edward Mathews This is to inform you that your C.V. has shortlisted and you have been selected for the profile of HR manager in our company. So, to make it a deal and discuss about various aspect of rules and regulations your are cordially invited for the same. Further for any queries regarding anything you can directly contact with your senior manager. Warms and Regards John Wilson CONCLUSION From the above report it has been concluded that, for conveying or delivering message in a right manner it is essential that an effective communication is used by an individual. In context with company they should use proper tools and techniques for the same. 7
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REFERENCES Books and Journals Kurtz, S., Draper, J. and Silverman, J., 2016.Teaching and learning communication skills in medicine. CRC press. Certo, S. C., 2018.Supervision: Concepts and skill-building. McGraw-Hill Education. Hashim, J., 2015. Information communication technology (ICT) adoption among SME owners in Malaysia.International Journal of Business and Information,2(2). Schermerhorn, J. and et. al.,2014.Management: Foundations and Applications (2nd Asia- Pacific Edition). John Wiley & Sons. Royle, J. and Laing, A., 2014. The digital marketing skills gap: Developing a Digital Marketer Modelforthecommunicationindustries.InternationalJournalofInformation Management.34(2). pp.65-73. Hesselbarth, C. and Schaltegger, S., 2014. Educating change agents for sustainability–learnings from the first sustainability management master of business administration.Journal of cleaner production.62.pp.24-36. Jackson, D., 2014. Testing a model of undergraduate competence in employability skills and its implications for stakeholders.Journal of Education and Work.27(2). pp.220-242. Luthans, F. and Doh, J. P., 2018.International management: Culture, strategy, and behavior. McGraw-Hill. Meulenbroek, P., Bowers, B. and Turkstra, L. S., 2016. Characterizing common workplace communication skills for disorders associated with traumatic brain injury: A qualitative study.Journal of Vocational Rehabilitation.44(1). pp.15-31 Bailey, J. L., 2014. Non-technical skills for success in a technical world.International Journal of Business and Social Science,5(4). Kleckner, M. J. and Marshall, C. R., 2014. Critical communication skills: Developing course competenciestomeetworkforceneeds.TheJournalofResearchinBusiness Education.56(2). p.59. Silbiger, S., 2016.The 10-day MBA: a step-by-step guide to mastering the skills taught in top business schools. Hachette UK. 8