Business Communication and Team Development: A Reflection on Interpersonal and Intrapersonal Dynamics

This essay reflects on interpersonal and intrapersonal dynamics within a team, performance analysis using Tuckman's theory, team process improvement, and personal business communication strengths and weaknesses.

2008EHR Business
Communication
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Contents
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................3
PART 1............................................................................................................................................3
Describe and analyse the interpersonal dynamics within your team...........................................3
2. Describe and analyse the intrapersonal issues that affected the team......................................3
PART 2............................................................................................................................................4
Describe and analyse the performance of your team throughout the team’s development (link
back to Tuckman’s theory)..........................................................................................................4
PART 3............................................................................................................................................5
1. Reflect on the success or failure of the team processes...........................................................5
2. Suggest how the team processes might be improved using research literature (only peer-
reviewed journal articles from the past 10 years)........................................................................6
PART 4............................................................................................................................................6
Reflect on own personal business communication strengths and weaknesses and how have
developed these over the duration of the course..........................................................................6
CONCLUSION................................................................................................................................8
REFERENCES..............................................................................................................................10
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INTRODUCTION
Business communication is the continuous process of sharing information between people
within and outside a company for the purpose of accomplishing goals. As per my perception
without sharing information it become difficult for each one to share information and complete
the project timely (Ebil, Salleh, and Shahrill, 2020). Team involvement termed to engagement of
employees in specific work and bring changes in their behaviour so task could be complete
effectively. This essay will help to describe my communication skills, team development theory
and other aspects which used to finish my work.
PART 1
Describe and analyse the interpersonal dynamics within your team
Interpersonal dynamics explains the interaction between members in relation to specific
social context that can help to manage all functions. In other words, to share information
between team members at same workplace is known as interpersonal communication. While
studying in college I faced the issues such as listening, non-verbal communication, diversity, and
persuasion that affected my team as they did not perform well. Herein, I understood that clear
communication is must between people as it used to share information or task which is saying by
others and responds properly. To resolve interpersonal issues, I should have good
communication, collaboration and problem solving skills which I could use to understand my
team issue and solve it effectively. This would help to achieve own goals which I decided in
specific task (Buljac-Samardzic, Doekhie, and van Wijngaarden, 2020).
2. Describe and analyse the intrapersonal issues that affected the team
Intrapersonal issue is problem which we experience within ourselves. Intrapersonal
communication means to communicate within person by using team development stages as it
brings changes and managing all functions. My group was comprised of people who belongs to
different background, each with his/her perspectives. I was working on project where I need to
involve team member but due to lack of intrapersonal communication such as language barriers,
cultural change and skill gap I faced the issue of self-disclosure, self-awareness, values, goals
and self- management which affected my team and working. This is very important for
individual and group of people to have clear and right communication as it helps to understand
what others wants and how they could satisfy. To manage any work, I need to improve my
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intrapersonal skills which could help me to connects with people easily and create values by
attaining goals. For example, I asked to out for dinner when the person just stay home or take a
nap. In this, no one is involved I decision making and faced issue with making the choice. This
directly affected my team where it is important to examine own thoughts, beliefs, and values that
could help to resolve all conflicts and increase self-awareness (Jabir, Falih, and Rahmani, 2019).
PART 2
Describe and analyse the performance of your team throughout the team’s development (link
back to Tuckman’s theory)
When I was working in Tesco my senior management assigned me a project to increase
sales where I needs to build up a team to gets work done and attain goals as well as objectives.
To start a project, I build a team by selecting skilled and talented members that would help me to
start and finish each task properly(Aguinis, and Solarino, 2019). I observed that my team is
facing the issue of managing conflicts, negotiation, team failure, challenges in making decision,
and lack of leadership due to which all function and activities of organization are not managing
properly. I used Tuckman’s theory for team development and building string team that can help
to solve all issues in different stages that are as explained:
Forming: I used this stage to share common goals by creating team charter and help
team members to set their own personal goals so that work would be performing accordingly. I
decided to complete the project in specified time period along team so I put own ideas and
thoughts in from of all members.
Storming: This stage is used by me to break a team where it became important for me to
establish processes to track success of task which assigned by top management. The group must
feel safe after putting forward ideas. I noticed that my team is facing issue of conflicts between
team members, fixing meetings, low empowerment and lack of coaching that affected badly on
work performance. This might be creating challenge for me to complete the task (Smith, Busi,
Ball, and Van Der Meer, 2019).
Norming: This stage being used by me to get team bond and managing virtual team
building exercises. I focused over social connection and used common language to understand
problem of all individuals. I decided to provide training and encouraged individual to step back,
review common as well as personal goals, managing all function, negotiation, and following
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leadership that helped me to reach nearby goals. Herein, we all improved our communication,
language, leadership, coaching, decision making, and problem solving skills that supported me to
take right step (Ekawati, 2019) (Moure, 2019).
Performing: This stage showing the results or outputs after making efforts that can help
to take right action. This is important for each to use team development theory as it develop
understanding that how to achieve personal as well as common goals. In this, I boost team
engagement by allocating task as per their skills and willing to work. Herein, we celebrate team
achievement as task have been done timely and preciously (Rothman, and et.al., 2020).
From the above I observed that team is effective which is build and prepare by me in
relation to complete time timely. The work defines impossible to complete in case of lack of
communication and team development skills. I used my collaboration and conflict management
skills that helped me to collect all people and engagement in particular task. This project has
increased the value of team and increased insights how to make effective team. This became
most important for me to set up team by analysing skills and talent then introduce changes
accordingly which can help to attain personal and professional goals.
PART 3
1. Reflect on the success or failure of the team processes
Team process termed to actions taken by team members to combine their individual,
knowledge, resources and skills to resolve their demands and achieve goals collectively. In
above section I described that I how used the Tuckman’s team development theory to complete a
specific project. I got success of team process as I completed task in certain period of time with
the help of my team members. During the project I felt nervous which have created challenges
for me to complete the project but I had good communication and problem solving skills which I
used to share goals with all and manage each task properly. The stages of Tuckman are forming,
storming, norming and performing which was very supportive for me as I found conflicts and
solve wisely. This has been created a challenges for me in staring that how I would complete
task. Team process helped me to identify the solution, boost morale, increase employee
engagement and allocated the work between people that given success (Dawson, and et.al.,
2019).
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2. Suggest how the team processes might be improved using research literature (only peer-
reviewed journal articles from the past 10 years).
As per Coombs (2020), Team process is needed for human resource management and other
functions that used to understand specific task and bring changes accordingly. As I worked as
HR manager in corporation where I noticed that team development is important process which
used to analysis the issues that arises while working and affected the organizational productivity.
I could improve team processes by diversifying team in to specific task, sharing information
regularly, being authentic, clarifying each person’s role, and evaluating daily work flow
activities that helped me to manage team member and complete each task. This become effective
and supportive for me to accomplish personal as well as professional goals.
Thus, in above section I explained that how I would improve team process or skills that
increased own skills and build confidence to accept the all challenges. My overall experienced in
study and working in organization was good as I learn various thing in my schooling day which I
applied while working. I analysed my weakness and put efforts to change in strength by
improving skills and abilities to work (Verčič, and Špoljarić, 2020).
PART 4
Reflect on own personal business communication strengths and weaknesses and how have
developed these over the duration of the course.
As a Student, it is important for me to make sure that the Personal Business
Communication can be done in quite an appropriate and proper manner (Ebil, Salleh and
Shahrill, 2020). For this, it is essential that the development of the right skills and competencies
can be carried out which will therefore help in the attainment of the goals and objectives.
I have observed that I have my own strengths and weaknesses on which I need to work
on so that I can attain my future goals and objectives in quite a proper and appropriate manner.
Therefore, it can be stated that these strengths and weaknesses are as follows-
Strengths-
 By developing these skills I can make sure that I am able to communicate with the
different types of people in quite a proper and appropriate manner.
 Through the development of these skills I can ensure that the development of a right level
of cooperation and coordination can be done with the different types of people which will
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therefore be quite helpful in ensuring that the attainment of the goals and objectives can
be carried out.
Weaknesses-
 I am not able to proficiently communicate in a proper and appropriate manner in the class
which therefore creates a particular level of impact on me (Tomičić Furjan, Tomičić-
Pupek, and Pihir, 2020).
 I am not able to deal in a proper and appropriate manner with the problems and issues of
some of the people which therefore creates a high-level of impact on me and affects me a
lot.
Thus, I can state that I need to work a lot on my Strengths and therefore this will help me a lot in
enhancing my skills and competencies in a proper and appropriate manner in the future and will
therefore help me a lot to attain the necessary goals and objectives.
I feel that I need to take a right and appropriate course of action so that I am able to bring
an enhancement in these skills in quite a proper and appropriate manner. Therefore, I can state
that I am able to make sure that I can take the following steps for this particular purpose-
 I need to make sure that I can take part in more meetings with the different students of
my class which will help me in enhancing my communication skills in a better manner
quite effectively and efficiently and will help me a lot.
 I need to ensure that I am able to take the right decisions by properly analysing the
situation which will therefore help me a lot in ensuring the attainment of the necessary
goals and objectives and will therefore be quite useful for me in the future (Hong and
et.al., 2021).
 I have to make sure that I can cooperate and coordinate in a proper manner with the
people who will therefore help me a lot in ensuring that I am able to deal with the
different types of problems and issues quite properly and appropriately.
 I need to make sure that I am able to take the right decisions in quite an appropriate
manner so that I can enhance my own skills and competencies in a proper and appropriate
manner.
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CONCLUSION
From the reflection it has concluded that to work collectively and managing functions is
known as team work where it is important to understand issues and resolve it properly. Tuckman
theory is used by me to develop the effective team and getting work done effectively. To know
strength and weakness in business communication there is need to use SWOT analysis that can
help to manage each function and complete task.
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REFERENCES
Books and Journals:
Ebil, S. H., Salleh, S. M. and Shahrill, M., 2020. The use of E-portfolio for self-reflection to
promote learning: A case of TVET students. Education and Information Technologies.
25(6). pp.5797-5814.
Hong, P. Y. and et.al., 2021. Do factual rehearsal, emotion reflection, or instructor
acknowledgment increase academic performance and academic entitlement?.
Scholarship of Teaching and Learning in Psychology.
Jabir, B., Falih, N. and Rahmani, K., 2019. HR analytics a roadmap for decision making: case
study. Indonesian Journal of Electrical Engineering and Computer Science. 15(2).
pp.979-990.
Coombs, W. T., 2020. Conceptualizing crisis communication. In Handbook of risk and crisis
communication (pp. 99-118). Routledge.
Verčič, A.T. and Špoljarić, A., 2020. Managing internal communication: How the choice of
channels affects internal communication satisfaction. Public relations review. 46(3).
p.101926.
Tomičić Furjan, M., Tomičić-Pupek, K. and Pihir, I., 2020. Understanding Digital
Transformation Initiatives: Case Studies Analysis. Business Systems Research:
International journal of the Society for Advancing Innovation and Research in
Economy, 11(1), pp.125-141.
Ekawati, A. D., 2019. Predictive analytics in employee churn: A systematic literature
review. Journal of Management Information and Decision Sciences, 22(4), pp.387-397.
Moure, R. C., 2019. CSR communication in Spanish quoted firms. European Research on
Management and Business Economics. 25(2), pp.93-98.
Rothman, A. J., and et.al., 2020. Integrating intrapersonal and interpersonal processes: A key
step in advancing the science of behavior change. Health psychology review. 14(1).
pp.182-187.
Buljac-Samardzic, M., Doekhie, K. D. and van Wijngaarden, J. D., 2020. Interventions to
improve team effectiveness within health care: a systematic review of the past
decade. Human resources for health. 18(1). pp.1-42.
Aguinis, H. and Solarino, A. M., 2019. Transparency and replicability in qualitative research:
The case of interviews with elite informants. Strategic Management Journal. 40(8).
pp.1291-1315.
Dawson, P., and et.al., 2019. What makes for effective feedback: Staff and student
perspectives. Assessment & Evaluation in Higher Education, 44(1), pp.25-36.
Smith, M., Busi, M., Ball, P. and Van Der Meer, R., 2019. Factors influencing an organisation’s
ability to manage innovation: a structured literature review and conceptual
model. Managing Innovation: What Do We Know About Innovation Success Factors?,
pp.69-90.
Online
About intrapersonal issues that affected the team. 2011. [Online].Available through:
< https://marshaferrickcoaching.com/interpersonal-intrapersonal-conflict/>
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About Tuckman’s theory. 2021. [Online].Available through:
https://businessballs.com/team-management/tuckman-forming-storming-norming-
performing-model/
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