Business Communication and Team Development: A Reflection on Interpersonal and Intrapersonal Dynamics

2008EHR Business
Communication
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Contents
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................3
PART 1............................................................................................................................................3
Describe and analyse the interpersonal dynamics within your team...........................................3
2. Describe and analyse the intrapersonal issues that affected the team......................................3
PART 2............................................................................................................................................4
Describe and analyse the performance of your team throughout the team’s development (link
back to Tuckman’s theory)..........................................................................................................4
PART 3............................................................................................................................................5
1. Reflect on the success or failure of the team processes...........................................................5
2. Suggest how the team processes might be improved using research literature (only peer-
reviewed journal articles from the past 10 years)........................................................................6
PART 4............................................................................................................................................6
Reflect on own personal business communication strengths and weaknesses and how have
developed these over the duration of the course..........................................................................6
CONCLUSION................................................................................................................................8
REFERENCES..............................................................................................................................10
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INTRODUCTION
Business communication is the continuous process of sharing information between people
within and outside a company for the purpose of accomplishing goals. As per my perception
without sharing information it become difficult for each one to share information and complete
the project timely (Ebil, Salleh, and Shahrill, 2020). Team involvement termed to engagement of
employees in specific work and bring changes in their behaviour so task could be complete
effectively. This essay will help to describe my communication skills, team development theory
and other aspects which used to finish my work.
PART 1
Describe and analyse the interpersonal dynamics within your team
Interpersonal dynamics explains the interaction between members in relation to specific
social context that can help to manage all functions. In other words, to share information
between team members at same workplace is known as interpersonal communication. While
studying in college I faced the issues such as listening, non-verbal communication, diversity, and
persuasion that affected my team as they did not perform well. Herein, I understood that clear
communication is must between people as it used to share information or task which is saying by
others and responds properly. To resolve interpersonal issues, I should have good
communication, collaboration and problem solving skills which I could use to understand my
team issue and solve it effectively. This would help to achieve own goals which I decided in
specific task (Buljac-Samardzic, Doekhie, and van Wijngaarden, 2020).
2. Describe and analyse the intrapersonal issues that affected the team
Intrapersonal issue is problem which we experience within ourselves. Intrapersonal
communication means to communicate within person by using team development stages as it
brings changes and managing all functions. My group was comprised of people who belongs to
different background, each with his/her perspectives. I was working on project where I need to
involve team member but due to lack of intrapersonal communication such as language barriers,
cultural change and skill gap I faced the issue of self-disclosure, self-awareness, values, goals
and self- management which affected my team and working. This is very important for
individual and group of people to have clear and right communication as it helps to understand
what others wants and how they could satisfy. To manage any work, I need to improve my
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intrapersonal skills which could help me to connects with people easily and create values by
attaining goals. For example, I asked to out for dinner when the person just stay home or take a
nap. In this, no one is involved I decision making and faced issue with making the choice. This
directly affected my team where it is important to examine own thoughts, beliefs, and values that
could help to resolve all conflicts and increase self-awareness (Jabir, Falih, and Rahmani, 2019).
PART 2
Describe and analyse the performance of your team throughout the team’s development (link
back to Tuckman’s theory)
When I was working in Tesco my senior management assigned me a project to increase
sales where I needs to build up a team to gets work done and attain goals as well as objectives.
To start a project, I build a team by selecting skilled and talented members that would help me to
start and finish each task properly(Aguinis, and Solarino, 2019). I observed that my team is
facing the issue of managing conflicts, negotiation, team failure, challenges in making decision,
and lack of leadership due to which all function and activities of organization are not managing
properly. I used Tuckman’s theory for team development and building string team that can help
to solve all issues in different stages that are as explained:
Forming: I used this stage to share common goals by creating team charter and help
team members to set their own personal goals so that work would be performing accordingly. I
decided to complete the project in specified time period along team so I put own ideas and
thoughts in from of all members.
Storming: This stage is used by me to break a team where it became important for me to
establish processes to track success of task which assigned by top management. The group must
feel safe after putting forward ideas. I noticed that my team is facing issue of conflicts between
team members, fixing meetings, low empowerment and lack of coaching that affected badly on
work performance. This might be creating challenge for me to complete the task (Smith, Busi,
Ball, and Van Der Meer, 2019).
Norming: This stage being used by me to get team bond and managing virtual team
building exercises. I focused over social connection and used common language to understand
problem of all individuals. I decided to provide training and encouraged individual to step back,
review common as well as personal goals, managing all function, negotiation, and following
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