Business Communication: Types, Listening, Managing Relationships, Resolving Conflicts, Negotiating, Written Communication, Intercultural Communication, Social Media

Management
Business communication
Students name
9/30/2019

Business communication 1
Introduction
When we talk about business communication, it highlights about the sharing of information
sharing among the people within or outside the business origination that helps in performing the
commercial benefits of the organization. Hence, in basic terms, communication is an exchange of
facts, ideas, opinions or emotions within two or more persons within an organization.
Types of communication’
When we talk about the communication type they are broadly classified into the three main
aspects such as verbal, nonverbal and visual as verbal basically highlights the form of spoken
words or in written form, it mainly comprises written and oral aspects. Whereas in nonverbal
aspects, the person’s expressions, appearance are the ways to which the communication is done
and lastly, visual communication highlights the communication through visual aids like
drawings, presentations, and illustrations (Brower, & Darrington, 2012).
Verbal communication
Verbal communication is that of communication style which is done through a letter of symbols,
which carries the specific meaning to the receiver in verbal form. Moreover, in this, it is also
seen that information is conveyed through speaking which is known as oral communication. This
type of communication help in generating, a clear understanding of issues, cerates quick
feedbacks and helps in clearing out doubts immediately. The benefits related to it, as it helps in
saving time, convey the message quickly, saves money. Moreover, it also helps in constructing
quicker feedbacks and tends to the most convenient method of communication (Huczynski, et al,
2013).
In addition, if the message is written form the receiver, in this case, it can re-read the content and
can clarify the doubts later on. In advantage form, it also helps in maintaining secrecy, as private
conversations are conducted through one to one discussion and privacy is also well maintained
through the adoption of such communication style. Nevertheless, when we consider the negative
aspects, it hinders the relevant information and along with this, it is also seen that the chances of
distortion of messages and meaning are more in this case. This method is not suitable for long
messages because sometimes it creates misunderstanding and makes the conversation even more

Business communication 2
difficult to understand and interpret. Lastly, this is seen that in this, no rectification can be made.
So while you are communicating verbally, it is very much necessary to do the correct speaking
or writing to avoid unnecessary hostility (Arnold, & Boggs,2019).
Non-verbal communication
When we talk about nonverbal communication, it is the process of sending and receiving the
relevant information without applying words or specking or written form. Therefore, such type
of communication known as the manual communication in which the information is transferred
through the non-linguistics transmission of information through the use of visual, tactile, facial
expressions, eye contacts, body language, humor, symbol, and various other channels. When we
consider their benefits, it adds means to the sayings; it helps in gaining knowledge about the
status of the person, helps in communicating to a large number of audiences, presenting
information precisely through tables, graphs and charts, which generates easy understanding of
the sayings or message. Therefore, it is seen that the non- verbal communication takes many
forms depending on the situation, abilities of the communicators (Keyton, et al, 2013).
Alternatively, when we consider or sees the negative aspect of nonverbal communication it
mainly highlights that such type of communication carries vague and imprecise information,
which is difficult to understand. They are less explanatory, a formality that cannot be considered
as an effective tool within an organization. Other than this, it is also observed that by use of
nonverbal communication, distortion of information is seen as using of gestures, facial
expression, eye contacts, and sign language for communicating with other leads to the distortion
of information, which further becomes vague. Furthermore, in non-verbal communication, long
discussion and essential clarifications are not possible. No party can deliberate the particular
subjects of the messages. Lastly, it is also difficult to comprehend and needs much duplication
in non-verbal communication. Since it used as signals, facial expressions eye interaction,
touch, etc. for interacting with others that may not be understandable for the modest and silly
people (Guffey, & Loewy, 2012).