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Assignment on Business Communication - Mr Fishy

   

Added on  2021-02-19

8 Pages2894 Words32 Views
BUSINESSCOMMUNICATION

Table of ContentsINTRODUCTION...........................................................................................................................1LITERATURE REVIEW................................................................................................................1Purpose and principle behind different forms of organizational communication........................2Application of principles of effective communication................................................................3Evaluation of communication practices.......................................................................................4CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................6Books and journals.......................................................................................................................6

INTRODUCTIONBusiness communication refers to sharing of important ideas, concepts and information between persons inside an organization conducting business activities, it also refers to the way business organization shares various information with outside world to get benefit out of it. It is one of themost important tasks performed by any organization and success of the organization depends on it a lot.Mr. Fishy is a restaurant located in Borough market near London Bridge station having total staff of 20 employees that work on part and full time basis, serving fish and chips in their restaurant. Problems arise because of possibility of Brexit, differences between British and non British staff, there are cultural and age difference, weak communication between staff members etc. This study will cover importance of communication in eliminating problems of Mr. Fishyand policies should be implemented to reduce barriers in communication along with various theories of organizational communication and their relevance with current problems faced by Mr. Fishy. LITERATURE REVIEWAs discussed by (Cardon and Marshall., 2015) communication facilitates sharing information which is of vital nature for the business because information acts as a base for making decisions and even these decisions are transferred to each and every employee with the help of communication within the organization.In view of (Tran., 2016) identifying communication barriers and problems and overcoming these barriers along with continuous evaluation and review of communication practices followed are one of the major constraints for organizational success and helps in achieving organizational objectives. Task 1LO2 - Identify common challenges and barriers to effective communication;There are multiple kinds of barriers which hinders effective communication. They can be broadlycategorised into:Linguistic barriers: In any kind of communication language acts as a key factor and different languages used in different regions are the reason behind this communication barrier. Dialects change with different regions. There are 20 employees in Mr. Fishy and they belong to different regions giving birth to linguistic barriers.Psychological barriers:Staff members while communicating can face this barrier, there could be chances that one employee have fear from talking to another employee, speech disorders, depression and phobia giving rise to psychological barrier.Emotional barriers: There are difference in emotional balance and intelligence quotient of one employee from another giving rise to emotional barrier. They may find problem of communicating with ease and comfort from one another. Emotions affect effectiveness of communication and affect decision making.Physical barriers:These are barriers which can be removed, they can be noise during communication, non performing equipments which are used for communicating, large separationbetween employees etc. 1

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