Business Communications - Emotional Intelligence

The concept of emotional intelligence refers to the capability of a person to identify the emotions that they themselves feel or are felt by the other individuals who have been present around them. The following paper attempts a discussion on the importance of the emotional intelligence in the business contexts.

Running head: BUSINESS COMMUNICATIONS - EMOTIONAL INTELLIGENCE
BUSINESS COMMUNICATIONS - EMOTIONAL INTELLIGENCE
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1BUSINESS COMMUNICATIONS - EMOTIONAL INTELLIGENCE
The concept of emotional intelligence refers to the capability of a person to identify the
emotions that they themselves feel or are felt by the other individuals who have been present
around them. The following paper attempts a discussion on the importance of the emotional
intelligence in the business contexts.
The emotional intelligence as demonstrated by the employees of an organization tend to
have a major influence on the collective workforce of the organization. The emotional
intelligence of a person is observed to be highly influential in the determination of the
personality of the concerned individual as well as the understanding of the personality of the
other people who are present around the individual (Golonka & Mojsa-Kaja, 2013; Edbor &
Singh, 2016). The emotional intelligence of the individuals is known to have been an important
trait that is required for the smooth functioning of a business organization (Jung et al., 2016).
The emotional intelligence is especially helpful in the functioning of an entire team as a whole in
the given organization. The individual might be trained, taught and judged on the basis of the
proper management of the emotional intelligence that is demonstrated by the person (Lemisiou,
2018). The emotional intelligence of a person might face an improvement by subjecting the
concerned individual to an activity of mind-body training (Lopez-Zafra, Garcia-Retamero &
Berrios Martos, 2012). This helps in the enhancement of the emotional intelligence of the
concerned individual which in turn affects the overall performance of the business organization
in a positive manner.
Thus, from the above discussion it might be stated that the emotional intelligence is an
important aspect of the business organization.

2BUSINESS COMMUNICATIONS - EMOTIONAL INTELLIGENCE
References
Edbor, A., & Singh, P. (2016). The role of emotional intelligence on personality. Indian Journal
of Positive Psychology, 7(1), 71–75. Retrieved from
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Golonka, K., & Mojsa-Kaja, J. (2013). Emotional Intelligence and Team Roles - Analysis of
Interdependencies with Regard to Teamwork Effectiveness. Contemporary Management
Quarterly / Wspólczesne Zarzadzanie, 12(4), 32–44. Retrieved from
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Jung, Y.-H., Ha, T. M., Oh, C. Y., Lee, U. S., Jang, J. H., Kim, J., … Kang, D.-H. (2016). The
Effects of an Online Mind-Body Training Program on Stress, Coping Strategies,
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https://doi.org/10.1371/journal.pone.0159841
Lemisiou, M. A. (2018). The effectiveness of person-centered coaching intervention in raising
emotional and social intelligence competencies in the workplace. International Coaching
Psychology Review, 13(2), 6–26. Retrieved from http://search.ebscohost.com/login.aspx?
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Lopez-Zafra, E., Garcia-Retamero, R., & Berrios Martos, M. P. (2012). The Relationship
between Transformational Leadership and Emotional Intelligence from a Gendered
Approach. Psychological Record, 62(1), 97–114. https://doi.org/10.1007/BF03395790