Types of Non-Verbal Communication in Business Communications

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Business Communications
Name of the Student
Name of the University
Author Note

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Introduction
There are various types of business communications to be considered in every
organization. The basic types of business communication are the internal and external
communication under which there are upward, downward and lateral communications. There are
also verbal and non-verbal communications. The verbal communication can be considered as the
use of auditory language for exchanging information with other people. It consists of the words,
sounds. The volume, tone and pitch of one’s voice can help in the effective verbal
communication (Bonaccio et al. 2016). The non-verbal communication on the other hand helps
in communicating with people through the visual or the non-verbal cues. It further consists of the
facial expressions, gestures, timing, body movement, touch and others during communicating
without even speaking (Burgoon, Guerrero. and Floyd 2016). In this paper the types of non-
verbal communication will be outlined providing examples of each types. It will also explain the
role of non- verbal communication and recognize three types of non-verbal communication. The
paper will further describe the relationships between speaking and listening skills and non-verbal
communication. There will be proper use of credible sources for supporting the case study.
Discussion
Types of non-verbal communication
In the business context, the non-verbal communication is something, which is not word
based. It can be used as the supplement of the verbal communication or alone. There are various
types of non-verbal communication:
The visual communication- It is one kind of verbal communication where different techniques
and methods are used for making the communication quite natural, vivid and more effective.

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People use the postures, gestures, facial expressions, eye contact and many others to make the
non-verbal communication in business. These are visual communication which are more
effective and fruitful when used alone.
Gestures- The gestures are the deliberate and conscious body movement aimed at conveying
specific messages. There are many different attitudes and intention, which can be expressed
through gesture (Mandala 2018). Taken for example, when being introduced to someone else,
standing is a gesture to deliver respect to high –rank officials. On the other hand, the thumps-up
gesture shows that everything is under control.
Silent communication- It occurs when message is conveyed silently that is the most powerful
tool for communication. There are certain business situations when silent communication works
the most. Silence symbolizes various situations such as carefulness, attention, carelessness, lack
of interest, displeasure, anger, failure to understand, approval, disapproval, resentment or failure
to understand (Burgoon, Guerrero and Floyd 2016).
Audio-visual communication- The audio-visual communication is used when something is
communicated using both the pictures and sounds. It can be used along with the written or oral
communication. Notably, some of the audio-visual means of audio-visual communication are
cinema, television, video tapes, overhead projector and others (Mandala 2018). The
organizations make use of this type of communication to conduct product or service
advertisement over the television.
Communications through action- The action of a person is considered to be one of the most
significant means of communication. It helps in conveying specific messages such as desire,
liking, habit, nature of a person, which might be revealed through the actions. Taken for