Situational Analysis and Strategies for Tuffnells

This report provides a situational analysis of Tuffnells, a postal service company in the UK, and offers strategies to overcome delivery issues. The analysis includes SWOT, PESTEL, and Porter's Five Forces models. Options for improvement include cost benefits and Porter's generic model. The report also includes an action plan and recommendations for the company.

Business Consultancy
Project
1

Executive Summary
In today's time almost each and every company is adopting international human resources
management because through that they able to conduct their business operations and functions in
effective and successful manner. Through this numbers of benefits can be earn by an
organisation such as increase market value, customer's base, profitability ratio, sales and many
more. Tuffnells is conducting its business in postal service industry at the United Kingdom
market but they are currently facing issues in delivering parcels in proper and effective time. So
in order to overcome this issue they are planning to adopt or implement new strategies according
to which they need to hire more delivers who help in delivering packages in proper time. Along
with this they can also adopt more new strategies which can be determined through implication
of different models, theories and strategies. This will also implementation of SWOT, PESTEL
and Porter's Five Force analysis in order to determine internal, external and competitive
environment. Moreover, respective firm also conduct analysis through other models like cost
benefits and Porter's generic model because through that they able to conduct evaluation of
solution for issues. Tuffnells also develop action plan for project that include several aspects
such as WBS (Work breakdown structure), Gantt Chart, CPA and many others. By this action
plan respective company able to understand and resolve issues in effective manner.
2

Table of Contents
Executive Summary.........................................................................................................................2
INTRODUCTION...........................................................................................................................4
Situational Analysis.........................................................................................................................4
SWOT Analysis..........................................................................................................................4
PESTEL Analysis.......................................................................................................................5
Porter's five force model.............................................................................................................6
Options.............................................................................................................................................8
Option 1:- Cost benefits model...................................................................................................8
Option 2:- Porter's generic model...............................................................................................8
Risk assessment...........................................................................................................................9
Stakeholder analysis....................................................................................................................9
Specific Project and Detailed Plan of Action................................................................................10
Aim and Objective....................................................................................................................10
Financial requirement...............................................................................................................10
Detailed Plan of Action.............................................................................................................10
Risk Assessment plan................................................................................................................14
Stakeholder analysis..................................................................................................................15
CONCLUSION..............................................................................................................................17
REFRENCES.................................................................................................................................19
APPENDICES...............................................................................................................................21
3

INTRODUCTION
International human resource management is considered as process related to acquiring,
allocating as well as utilizing human resources at the international or global level for attaining
desire goal. International HRM is considered as interplay of main dimensions i.e. HR activities,
countries of operations and employee's type (Bass, 2019). There are several benefits which are
gain by a company through international HRM such as adopt cultural diversity, increase
customer's base, profitability ratio, market shares and many more. Organisation selected for this
report is Tuffnells which is conducting their business operations and functions in United
Kingdom market and they are operating in postal services. Respective company is facing issues
in delivering parcel efficiently so in order to overcome issues firm management may hire more
drivers as through that they can deliver parcels on time. This will also help in building customers
trust on company as well as it help in ensuing products ordered online will deliver in timely
manner. The main aim of conducting this report is to understand issues of Tuffnells and provide
them proper recommendation by analysing situations. Topics included in this report are situation
analysis through different model i.e. SWOT, PESTEL and porter's as well as it will also include
options analysis by using several models like cost benefit analysis, porter's generic model, risk
assessment and stakeholder analysis. Moreover, it will also include action plan for project which
include different tools like WBS, Gantt Chart, CPA and so on. Through these analysis proper
recommendation will be provided to respective company in order to overcome their issues.
Situational Analysis
Situational analysis is considered as analysis of internal as well as external factors of a
business unit. In respect of Tuffnells they are conducting situational analysis through different
models which are explained below:-
SWOT Analysis
Strengths Weaknesses
 Tuffnells deliver all types of parcels at
the international level (Coates and
Cottam, 2019).
 Respective company is specialist in
 In order to deliver parcels at
international level Tuffnells need to
follow strict regulations. Due to which
they also pay high delivery cost that
4

delivering bulky parcels.
 Respective firm provide wide range of
delivering options such as sending
secure documents, midday services and
Saturday delivery.
impacted their budget.
 In order to survive in marketplace
Tuffnells management need to develop
new strategies.
Opportunities Threats
 Respective company can expand their
business by conducting tie up with
other E-commerce firms.
 Tuffnells offer their business services
or facilities at the local market which
help them in attracting huge customers.
 At local market there are huge
population which are not aware about
the postal services (Cottam and Coates,
2019). So that will be threat for
company because it minimise demand.
 Government conduct liberalization in
postal services that will impacted on the
company profitability ratio at domestic
level.
PESTEL Analysis
 Political factor: At United Kingdom market political situation is stable which help
Tuffnells to conduct their business operations in effective manner. There are also several
trade barriers which provide guidance as well as protect respective company from any
illegal activities. Moreover the at respective nation corruption is increasing which impact
on the system as well as policy of postal services and their several laws that affect
Tuffnells policies such as contract law.
 Economical factor: Economic condition and interest rate of United Kingdom directly
impacted on growth of respective company as well as they also get affected by financial
market (Draijer, 2020). Moreover at the UK market there is high level of unemployment
that impacted on Tuffnells operations as well as it can be opportunity for company
because they can hire more numbers of delivers.
 Social factor: This factor is considered as population of a nation because it impact on
business as it can increase or decrease the demand of products and services. Tuffnells
5

offer delivery services of all types of parcels which help them in attract huge numbers of
customers. In respect of respective company they develop strategies and plans in order to
maintain connection with customers as that help in increasing business opportunities.
 Technological factor: At United Kingdom technology get changed on continuous basis
which provide opportunities to respective company to adopt new technology for
expanding business (GIAO and TRANG, 2019). Implementation of new technology also
help in improving tracking facilities of parcels which increase trust among the customers.
Moreover at respective nation by implementing new technology Tuffnells able to safe
their customers or clients data properly.
 Environmental factor: United Kingdom government develop numbers of rules,
regulation and policies in order to safe environment. In respect of respective company
they need to adopt various different options for ensuring effectiveness of environment
such as they can use recyclable packaging. Along with this firm also need to follow all
rules and regulations which are developed by UK government.
 Legal factors: At United Kingdom there are numbers of law and legislation which are
developed by government in order to provide proper guideline to different industry. In
respect of Tuffnells they need to conduct their business operations and functions
according to the legal practices. This is so because through that they can ensure that all
activities are conducted under legal perspective.
Porter's five force model
 Bargaining power of customers: In the case of Tuffnells bargaining power of
customer's is high so in order to minimise their power company management need to
build large customer's base. They also need to adopt innovation on regular basis as that
will help them in attract more and more customers and building string market base as
well as they also need to introduce new features in their system or programs in order to
build trust.
 Bargaining power of suppliers: Respective company's bargaining power of supplier is
high so in order to reduce it they need to management need to adopt effective supply
chain which have multiple suppliers (Lycko and Galanakis, 2019). Along with this
Tuffnells can also adopt new packaging strategies in order to minimise cost as well as
6

they also need to maintain proper relationship with suppliers so that they deliver parcels
on time and effectively.
 Competitive rivalry: Tuffnells is operating their business at wide level due to which
they face high competitive rivalry so in order to reduce power of competitive rivalry firm
need to develop sustainable differentiation because it make them different from
competitors. They also need to evaluate performance in order to determine strategies for
gaining competitive base as well as they can also conduct collaboration with competitors.
 Threat of new entry: In respect of Tuffnells they are facing high threat of new entry so
in order to avoid this they can come up with new and innovative ideas as that make them
different from its competitors (Payne, Roden and Simister, 2019). Moreover they can also
minimise their overall cost of delivery in order to attract as well as retain customers for
long period of time as well as they must also spend more on research and development
because that maximise their business operations successfully.
 Threat of substitutes: In case of Tuffnells, threat of substitutes is moderate but in order
to minimise or finish respective threat respective company need to adopt new strategies
which help in improving their services related to delivering of products. Moreover
respective company management also need to understand core need and requirement of
customers because that will help them in developing strategies in successful manner.
By conducting situational analysis through different models i.e. SWOT, PESTEL and
Porter's fiver forces there are various issues identifies, from which some are mentioned below:-
 High delivery cost: Tuffnells provide services of delivering parcels at the worldwide
level and there are various strict regulations developed by government and which are
essential for firm to adopt it. Along with this, due to that law company also need to pay
high delivery cost which affects their budget. This is issues for firm because it impact on
their budget and expenses.
 Legal laws: There are numbers of legal laws developed by government in order to
protect companies and society as well as it is essential for respective company to follow
those laws (Rajala, 2019). But this is issues for respective company because their need to
change strategies according to change in laws which is time taking. This is mainly issues
for this firm because their business operations get impacted.
7

Options
There are several models or theories which are adopted by Tuffnells in order to overcome
issues related to delivering of packages in effective and appropriate manner. Some of the main
models are given below:-
Option 1:- Cost benefits model
According to this, Tuffnells may adopt different stages of cost benefit model because
through it they can develop effective strategies for overcoming issues related to delivery cost and
time as well as implementation of legal practices (SHUKLA, 2019). Explanations of all stages in
respect of respective company are given below:-
 Define framework for analysis: At this stage Tuffnells management will conduct
analysis of framework which they can adopt in order to resolve issues related to
delivering of products.
 Identify and classify cost and its benefits: After deciding strategy or framework
respective company will determine direct and indirect cost required for the
implementation of strategies in effective manner.
 Develop timeline for expected cost: In the decision making process time is most
essential aspect. So at this phase respective company management need to determine time
in order to conduct plan according to decided cost.
 Monetize cost and benefits: At this stage it is essential for Tuffnells to ensure all costs
as well as benefits are in same monetary unit. For this they will conduct proper evaluation
and monetizing activities.
 Discount cost and benefits to obtain present values: At respective phase respective
company management will convert future costs and benefits into the present value. It is
also known as discounting the cash flow (Ssegawa, 2019).
 Calculate net present value: At this this stage Tuffnells management will subtract cost
from the benefits. In this it is essential for firm to consider this investment proposition
because it help in attaining desire goal.
Option 2:- Porter's generic model
 Cost leadership Strategy: According to this strategy Tuffnells will set their services cost
in two manner i.e. respective company can increase its profitability by minimising costs
8

through charging average price of industry. Moreover, they can also enhance their market
shares by asking lower price of their delivery services related to all types of packages.
 Differentiation Strategy: In respect of this strategy respective company may introduce
some different or innovative strategy or plan for gaining advantages at the competitive
marketplace (Taylor, 2019). In respect of this firm may adopt new tracking system which
is user friendly.
 Focus Strategy: Through this strategy Tuffnells able to focus on the small market as well
as according to that respective company can either adopt cost focus strategy or
differentiation focus strategy. But both strategies are implemented for the narrow
marketplace.
According to analysis of both models Tuffnells able to determine strategies through
which they can resolve issues related to the delivery of parcels at the different locations.
Respective company may adopt different strategies from the different options, which are
mentioned below:-
Option 1:- Cost benefits model because through it they can determine cost incurred in the
strategy implementation process.
Option 2:- From Porter's generic model they can adopt differentiation strategy according to
which they can introduce new service as well as tracking system that must be customers friendly.
In order to conduct implement these option 2 strategy which is implementation of
differentiation strategy in effective manner Tuffnells need to conduct some practices, which are
mentioned below:-
Risk assessment
In respect of this factor it is essential for Tuffnells company to conduct risk assessment so
that they can understand risk or issues which may occur while implementing strategies of
delivering of parcels in effective and successful manner (Wagner and et. al., 2019). Through this
respective company able to develop proper strategies and action plan according to the
requirement of company as well as in respect to overcome issues this may arise while
implementing strategies at the workplace.
Stakeholder analysis
Stakeholder analysis is considered as process of assessing potential change according to
the relevant parties. Informations collected by this can be used in order to assess how interests of
9

different stakeholders can be addressed in project plan, programmes, policies and several other
actions. There are numbers of stakeholders who are connected towards a business such as
customers, government, media, employees, investors, communities, suppliers or vendors and
many more. In respect of Tuffnells, their stakeholders are customers, suppliers or deliver,
government, clients, investors and so on. In respect to understand effectiveness of stakeholders in
order to implement strategies for resolving issues of delivering package, its management can
conduct stakeholder analysis which is mentioned below:-
 High power, highly interested people: These people manage project activities closely
because they have high power and highly interest. These are generally stakeholder like
owner, general manager, shareholders, directors and so on.
 High power, less interested people: These individuals keep satisfied the business
activities (Taylor, 2019). According to this aspect these stakeholder have low interest in
business activities or project but they have high interest. In respect of respective company
these stakeholder are customers, government, investors and other of the parcel industry.
 Low power, highly interested people: It refers to that stakeholder who keeps Informed
about the business strategies, decisions and projects. In respect of Tuffnells stakeholder
who have low power and high interest are suppliers, delivers, employees and so on.
 Low power, less interested people: It indicates those stakeholders who monitor
activities which are conducted at the workplace. In respect of Tuffnells these stakeholder
are guard, receptionist, cleaner and so on.
Specific Project and Detailed Plan of Action
Aim and Objective
 To hire new delivers and adopt new technology within 6 months in order to improve
Tuffnells's delivery system by 20% more.
Financial requirement
In order to conduct or implement strategies or plan in effective manner for attaining
desire goal Tuffnells’s need to arrange funding of £ 6097.
Detailed Plan of Action
 Work breakdown structure: It is considered as systematic system and management
engineering, according to which researcher or project manager will break whole project
10

task into small components. Work breakdown structure is determined as key project
deliverable through which project manager can organize team work into effective manner
(Suresh, Renukappa and Shetty, 2019). In respect of Tuffnells, they want to hire more
delivers and implement new delivery strategy or system because through that they able to
resolve issues related to the delay and ineffective delivery of parcels. This will also help
respective company in determining which different practices through which they can
attain their desire goal successful. In respect of Tuffnells work breakdown structure for
attaining its predetermined goal are given below:-
For hiring delivers
◦ Determining requirement of delivers: According to this respective company need
to conduct analysis so that they can determine requirement and need to more delivers.
This is so because that will help in estimating numbers of more employees required
for delivering parcels on time at the different locations.
◦ Conduct advertisement of vacancy: In this stage company management will
conduct advertisement of their requirement because through that they can attract huge
numbers of appropriate candidates.
◦ Organized interview: In respect of respective phase Tuffnells management will
conduct planning of interview session as well as in this they also decide whether to
conduct written, oral, group or individual interview (Khan, 2019). At this stage
management able to determine best delivers for the vacant position.
◦ Orientation programmes: In this stage, respective company management will
organise orientation programmes with new employees so that they can know about
company's rules and their responsibilities. This will help them in performing their
task in effective as well as successful manner.
◦ Conduct training and development session: At this phase management of Tuffnells
will design training and development session for employees so that they can
understand their work. This will also help them in avoiding issues and errors while
delivering parcels to customers.
◦ Allot work according to skills: In this section management of respective company
will allot work to new employees according to their skills so that they can perform
11

their activities in effective as well as successful manner (Ogrezeanu and Scarlat,
2019).
For implementing new system
◦ Identify requirement of new system: In this section of work breakdown system,
Tuffnells management will conduct analysis of requirement of new parcel tracking
system. This will help them in developing proper strategies for attaining desire goal
as well as objectives.
◦ Design system accordingly: In this phase company management hire designer who
will design new and innovative tracking system which help them in conducting their
task properly. In this designer will understand requirement of company and design
system accordingly.
◦ Implement for testing: In this section of respective system company will implement
the new as well as innovative system for the testing purpose (HOE and et. al., 2019).
Moreover at this stage they can also determine issues in new tracking system as well
as management also able to resolve that issues on time.
◦ Conduct employees training session: In this section company management will
conduct training session for all employees so that they can understand how to use new
system in appropriate manner. This will also help them in improving their work
performance.
◦ Implement and monitor: At this phase Tuffnells management will implement the
new system and conduct monitoring of that in order to ensure that all the activities are
performed properly.
 Gantt Chart: This is developed by Henry Gantt around the year 1910 to 1915. It is
considered as bar chart which illustrate about project schedule as well as it also showcase
dependency relationship among the activities as well as current status of schedule.
Through this project manager also able to know time for accomplishing whole project in
effective manner (Jones and et. al., 2019). In respect of Tuffnells, they want to hire more
delivers and implement new system so that they can avoid or overcome issues related to
the delivery system. For this they develop Gantt chart because it provide guideline for
employee that how much time they have for accomplishing a particular work in effective
12

manner. Below activities of respective chart is given for the attainment of respective
company desired aim and objectives:
◦ Determining issues at workplace: At first phase Tuffnells need to determine issues
of their workplace as that will help them in developing aim and objective according to
the requirement.
◦ Develop aim and objective: In this stage of Gantt Chart management will develop
aim and objective which they want to attain in order to improve their package
delivery system in effective manner.
◦ Conducting hiring session: In order to attain the desire goal respective company
management will conduct hiring session of deliver so that they deliver parcels on
time.
◦ Train and develop new employees: At this section management will develop
training and development session so that new staffs able to know about their job role
and how they have to perform it effectively (Molthan-Hill and et. al., 2020).
◦ Develop new parcel tracking system: According to this management of Tuffnells
will develop new system for parcel tracking and for that they will hire developer or
designers. Company also ensure that new system must be user friendly.
◦ Implement tracking system: In this stage respective company management will
implement newly developed tracking system so that employees efficiently get
enhanced as well as it also help in satisfying customers.
◦ Train employees: At respective stage company management will train their
employees so they know how to use new system in proper manner.
◦ Evaluation and monitoring: In this phase Tuffnells management will conduct
monitoring and evaluation activities in order to determine whether new system and
new employees help in attaining desire goal or not.
 Resource Planning Charts: It is generally used by project manager as like Gantt chart in
order to determine critical path as well as it also help in determining colour coded
network diagram which displays sequence of tasks of a specific project (SuzukiandIgei,
2019). This chart will include whole activities from starting of project to the end of
project.
13

Risk Assessment plan
It is considered as document plan which a project manager developed in order to
determine risk, evaluate impact as well as define responses of risks. A risk refers to an uncertain
event and condition which occurs and has positive or negative impact on the project objectives.
By developing risk assessment plan an organisation able to take proper decision according to
situation in order to overcome risk at the workplace (Gabrielsson and Hasan, 2019). In respect of
Tuffnells in order to conduct risk assessment plan they develop risk register so that they can
effectively develop strategies related to it. Evaluation of plan by implementing risk register are
mentioned below:-
Risk Mitigation
Action
Contingency
Action
Pre action score
(Out of 10, where
10 is high risk and
1 is low)
Post action score
(Out of 10, where
10 is high risk
and 1 is low)
Employees not
able to adopt
new tracking
system
In order to avoid
this situation
respective
company much
conduct
evaluation test
on regular basis
(Brown, 2019).
This is so
because that will
help in
determining
whether
employees
understand new
system or not.
In respect of this,
Tuffnells
management need
to hire some
experienced and
specialised
delivers who can
train other while
performing their
job at the
workplace.
5 7
Newly hired In order to avoid As backup plan
14

deliver are not
much effective
respective
situation
manager of
Tuffnells need to
conduct proper
interview session
with several
rounds. This is
so because that
will help in
understand skills
and abilities of
employees
effectively.
respective firm
management need
to conduct proper
training and
development
session of all
newly joined
employees
(Young and et.
al., 2019). This is
so because
through that they
can ensure that all
activities will
conducted
properly. This
will also enhance
staff's skills,
capabilities and
quality of work.
6 4
Stakeholder analysis
Stakeholder analysis is considered as procedure of determining and assessing system as
well as potential changes which are in the favour of relevant and interested parties. Informations
collected through this model can be used to assess how stake holder's interest towards the
specific project, policy, project plan, programmes and other related action. In respect of
Tuffnells they want to hire more delivers so that they can deliver products or parcels in proper
time as well as they also want to introduce new system for tracking parcels effective. While
conduct this plan company need to determine their stakeholder's and conduct analysis of that as
that will help in developing effective as well as appropriate decision. In respect of respective
company they have numbers of stakeholders which may directly or indirectly impact on their
15

performance such as employees, customers, suppliers, government, local communities and many
more (Butler, 2019). So while conduct practices related to attainment of aim and objective i.e.
hiring new delivers and design new tracking software, there are several stakeholders who are
connected to work. This will include stakeholders who have high power as well as high interest
such as owner of company, general or project manager, shareholders, directors and many more.
There are also some stakeholders who have high power but less interest in activities like
government bodies, customers, communities and so on. Along with this, Tuffnells also have
several stakeholders who have low power and high interest such as employees, suppliers,
delivers and so on as well as there are some stakeholder who have low power and low interest in
project such as guard, receptionist, cleaner of firm and many more.
In order to develop detailed plan of action for attaining goal of Tuffnells i.e. related to
hiring more delivers and adopt new technology so that they can deliver packages in proper
manner and on time. For this respective company use numbers of tools such as Work breakdown
structure, Gantt Chart, Resource Planning Charts, Risk Assessment plan and Stakeholder
analysis. They used these tools because that will help them in develop effective strategies and
action plan as well as it also provide guideline to employees so that they perform their allotted
task in proper manner (Khan, 2019). Through implementing work breakdown structure
respective company able to break whole task in small section which help employees in
conducting work effective as well as it will also help in ensuring that works are conducted
properly step by step. By implementing Gantt Chart Tuffnells management able to determine
time duration which they required to accomplish particular work in effective and appropriate
manner.
In addition to this company management also adopt other tools such as resource planning
charts as that will help them in developing critical path for conducting work properly as well as it
also provide blueprint to the employees according to which they can conduct their work for
attaining desire aim as well as objective. Along with this, Tuffnells management also use risk
assessment plan and stakeholder analysis because through risk assessment plan company able to
determine risk that will also help them in developing proper decision in order to overcome it
effectively. Moreover through stakeholder analysis respective firm management able to
determine interest of different stakeholder towards the aim i.e. hiring of more delivers as well as
implementing new technology for improving delivery system in successful way.
16

Furthermore, by conducting work or implementing all tools i.e. Gantt chart, Work
breakdown structure, risk assessment plan, stakeholder analysis and resource planning chart
Tuffnells company management able to develop strategies related to attainment of desire aim
(Suresh, Renukappa and Shetty, 2019). These tools also help them in developing proper decision
which help in hiring talented, skilled and experienced employees for improving delivering
quality of packages successfully as well as these will also help in developing strategies related to
the implementation of new system. Through this Tuffnells also able to determine risk which may
arise while conducting practices for attaining pre determined aim as well as objective for
improving parcel delivery system in successful way.
CONCLUSION
By analysing above discussed point it can be summarised that through international
human resource management an organisation able to gain numbers of benefits such as increase
customer's base, loyalty level, profit ratio and many more. But while adopting international
human resource management an organisation need to conduct numbers of analysis through
different models, theories and practices. This will include SWOT analysis because through it
firm can determine its strengths, weaknesses, opportunities and threats as well as firm may also
adopt PESTEL analysis as that help in determining external factors which impact on business
operations. Moreover an organisation also needs to conduct competitive analysis and for that
they can use Porter's five force model. Through all these theories and model a company can
understand its internal as well as external situations in effective manner that help them in
developing proper decision and identifying issues. Along with this, an organisation also needs to
conduct more evaluation and for that they may adopt theories or model like cost benefits analysis
and porter's generic model. Through this they able to determine proper options of for resolving
issues and for determining its effectiveness risk assessment or stakeholder analysis can be
conducted. Furthermore by analysing all situation company management need to evaluate
outcome which help in developing action plan for resolving issues that determined at different
models. In respect of Tuffnells, they are facing some of major issues for which they develop plan
of action which aim is to hire new and more delivers so that they can deliver products on time as
well as they are also planning to adopt new technology within 6 months as they want to improve
delivery system by 20 percent more. By developing effective plan of action respective company
17

able to develop blueprint which help them in conducting work in effective manner as well as it
will also provide guidance to the employees.
18

REFRENCES
Books and Journals
Bass, T. B., 2019. Board Recruitment and Development for a Nonprofit Farmers' Market
Organization.
Brown, J. L., 2019. Utilization of The Star Model™ as an Onboarding and Leadership
Development Tool.
Butler, C. M., 2019. Expanding the Academic Scope: Establishing a Collegiate Testing Program.
Coates, N. and Cottam, E., 2019. The Digitally Enabled Business Clinic.
Cottam, E. and Coates, N., 2019. The Digitally Enabled Business Clinic: A How-To Guide.
Draijer, C., 2020. Best practices of business simulation with SAP R/3. Journal of Information
Systems Education. 15(3). p.5.
Gabrielsson, L. and Hasan, Z., 2019. The Influence of Agile Project Management on Knowledge
Sharing in a Team: A Study Conducted at an Engineering Consultancy Firm.
GIAO, H. N. K. and TRANG, N. Đ., 2019. Developing The Dimensions To Measure The
Service Quality Of Construction Project Management. Journal of Economic
Development, pp.34-42.
HOE, L. S. and et. al., 2019. Enhancing Student Competencies Through Digital Video
Production: A Project-based Learning Framework. Journal of Business and Social
Review in Emerging Economies. 5(1). pp.51-62.
Jones, O. and et. al., 2019. The Business of Mining: The Mining Business, Uncertainty, Project
Variables and Risk, Royalty Agreements, Pricing and Contract Systems, and Accounting
for the Extractive Industry. CRC Press.
Khan, U. S., 2019. Impact of customer satisfaction in the growth of construction consultancy
firms.
Lycko, M. and Galanakis, K., 2019. Student consultancy projects playbook: Learning outcomes
and a framework for teaching practice in an international entrepreneurial context. The
international Journal of Management Education, p.100285.
Molthan-Hill, P. and et. al., 2020. Reducing carbon emissions in business through Responsible
Management Education: Influence at the micro-, meso-and macro-levels. The
International Journal of Management Education. 18(1). p.100328.
Ogrezeanu, A. and Scarlat, C., 2019. MANAGERIAL CHALLENGES AND LIMITATIONS
TO INNOVATION AND GROWTH IN ROMANIAN PROJECT BASED
COMPANIES IN THE ICT SECTOR. Calitatea. 20(S3). pp.31-36.
Payne, J., Roden, E. and Simister, S., 2019. Managing knowledge in project environments.
Routledge.
Rajala, J., 2019. Developing project management methodologies to improve value creation of
business intelligence implementation projects.
SHUKLA, P., 2019. Implementing business continuity with oracle data guard 12c.
Ssegawa, J. K., 2019. Effectively designing and embedding measurable results in a project
business case. International Journal of Project Organisation and Management. 11(4).
pp.362-380.
Suresh, S., Renukappa, S. and Shetty, N., 2019. Innovative business models for smart cities–A
systematic review.
19

Suzuki, A. and Igei, K., 2019. Does efficient provision of business development services yield
better results for SMEs?: evidence from a networking project in Thailand. Journal of
Development Effectiveness. 11(3). pp.203-229.
Taylor, L., 2019, February. Teaching through real world learning: Using business to business
consultancy to develop students’ research, mentoring and training skills. In Advance
HE: Teaching in the spotlight: Innovation for teaching excellence.
Wagner, H. T. and et. al., 2019. The Influence of Inter-Organizational Alignment on
Consultancy Project Success.
Young, R. and et. al., 2019. The relationship between project governance mechanisms and
project success. International Journal of Managing Projects in Business.
20

APPENDICES
Gantt Chart
21

Interview Questionnaire
1. Tell something about yourself.
2. What are your strengths and weaknesses?
3. Why you want to get this job?
4. Where you are seeing ourselves in next five years from now?
5. Which is your ideal company?
6. What factors attracts you in this firm?
7. Why should we hire you at respective post?
8. Tell about your last job and company.
9. What are the responsibilities in your last performed job?
10. Why are you leaving your current job?
22