Diploma of Business Administration - Manage Business Document Design and Development

Business, Accounting and Finance
BSBADM506 Manage business document
design and development
Student Assessment
Student Name:
Student Number:

Written Questions and Answers
Assessment is all about collecting evidence and making decisions as
to whether or not a student has achieved competency. Students are
required to answer all the questions. Evidence is information gathered
that provides proof of competency. While evidence must be sufficient,
trainers and assessors must focus on the quality of evidence rather
than the quantity of evidence.
1. Describe the legislative requirements for information entry,
storage, output, and quality of document design. Your answer needs
to include legal, privacy and ethical requirements.
Identifying the archival resources of the Commonwealth (that is,
Commonwealth information of enduring value)
Preservartion of publically avauilable sources is also a legsilative
requirement
Supervision of commenwealtyh records is another essential legilstive
requirement ehich needs to be fulfilled effectivelly.
2. You need to develop standards which will be used to create new
documents for an organisation. What could be the organisation’s
requirements for information entry, storage, output and quality of
document design and production? Describe how you can identify the
needs and provide examples of the sorts of needs commonly found.
Make sure you include the 5 phases of document production process
in your description.
Clarity: It is important that the information inclued in the document
clearly communicates the issue so that miscommunication can be
reduced.
Organisation: This involves organising the information in a logical
order so that the information can be easily found.
3. You need to evaluate organisation’s present and future information
technology capability in terms of its impact on document design and
production. Describe how you can evaluate the IT capability and
ensure you include the limitations and budgetary considerations in
your explanation.
IT KPI's can be used such as systems reliability and network
performance.
4. During the process of evaluating an organisation’s present and
future information technology capability in terms of its impact on
document design and production, what information would you need
and what sort of things might come under scrutiny? Ensure you

include the applications and IT infrastructure categories in your
explanation.
Mean Time Between Failure (MTBF) is an important information which
can be used to showcase time between failure and provide efefcitve
evaluation of the IT cpabilities.
Mean Time to Failure (MTTF) is also useful in evaluation of IT
capabilities as it showcases uptime after resolution of a problem.
5. You are required to identify the different types of documents used
and required by organisation. Identify at least 5 examples and how
you would know what is required?
 Application Form (Offline Mode)
 Memorandum of Association and Articles of Association
 Name Reservation
 Constitution of Company or Replaceable Rules
 Form 410 – For reserving the name
 Information on the shareholders and directors
 Information on Registered Office Address
6. Consider this statement:
It is not necessary to focus on the organisation’s information, budget,
resources and technology requirements when establishing
appropriate standards for document creation. If standards will be
enough to deliver the appropriate quality of documents, this is all that
matters. Do you agree? Why or why not?
It is important because such information is needed by agencies and
internal stakeholders.
7. You work as the manager for a taxi company. You must design a
standard letter in which you explain that your organisation will now
allow clients to book a taxi over the internet. This service will be free;
however, your organisation will now charge a $10 processing fee on
all bookings which are made over the telephone. What do you need to
consider when create a document you could use as a form letter to be
sent to your clients who operate e-commerce businesses and another
which you could send to your cost-conscious retiree clients?
Concise nature of document needs to be the focus during such type of
situation.

8. How do you ensure document templates enhance readability and
appearance, and meet organisational requirements for style and
layout? What do you need to consider? Your answer should include
examples of the various layout features and style requirements.
There are different layouts which can be used to create document
templates for professional work. The first layout is print layout which
can show document as per the printing on the page breaks. There is
also draft layout which can be used while creating document templates
and modifying them as per different requirements. Character and
paragraph are two different styles in word which can be used to
emphasise information in templates.
9. You are the manager of a franchise and have recently redesigned
your organisation’s templates to account for a change in the
organisation’s branding. You have decided to ask the employees to
help you with testing of the new templates.
You discuss the documents produced from the templates with
members of the organisation’s board of directors, franchisees,
suppliers and customers. What needs to be considered to develop a
plan to obtain feedback on the changes which have been made? Give
2 examples of the questions you would ask the stakeholders.
The feedback loop is effective and communication is completed quickly.
The two questions I would ask are their view of documents needed and
how these documents can be simplified to gain desired objectives.
10. Consider this statement: Any functions you can use to automate
aspects of standard document production will create efficiencies and
improve the accuracy of documents. For this reason, employees
should be instructed to use them whenever they are available. Do you
agree? Outline your reasons why and include at least 4 examples of
complex functions.
Yes I agree because it essential foe effective functioning. The
complexity of a business firm depends on the scope of its expansion and
many other factors. Translating languages, creating equation, using
outline view and beautifying fonts with kerning are some complex
functions which can be used enhance a standard document.