Analysis of Organizational Structure and PESTLE Analysis of Capita PLC

Business
Environment

EXECUTIVE SUMMARY
This report provides an analysis of organizational structure is governed and PESTLE
analysis can be identified political, economic, social, technological, environment and legal
factors. This report determine their organization is Capita PLC and how board of directors and
chairperson of these firms are included and this firm adopts hierarchical structures so that they
can rely on different levels within an organization.
Table of Contents

EXECUTIVE SUMMARY.........................................................................................................................2
INTRODUCTION.......................................................................................................................................4
TASK 1.......................................................................................................................................................4
Structure of company and how it is governed..........................................................................................4
TASK 2.......................................................................................................................................................6
Importance of PESTLE Analysis.............................................................................................................6
TASK 3.......................................................................................................................................................8
Use PESTLE Analysis framework to analyze their external environment of organization......................8
CONCLUSION.........................................................................................................................................10
REFERENCES..........................................................................................................................................11

INTRODUCTION
The term business environment is a composition of all interior and the external factors
which are affected control and functioning of organization (Disemadi, 2019). They also affect
firm capability to maintain and build their customer relationship with their customers. It should
also affect those factors which are related to functions of firm and how organization works
indirectly or directly related to market situation. For this assessment, chosen organization is
capita PLC which is a leading provider of business process outsourcing management firm in UK
which was founded in 1984. This report covers various topics such as how firm is structured and
governed, their organizational structure and PESTLE analysis with their importance.
TASK 1
Structure of company and how it is governed
Capita PLC is a leading provider firm which is business outsourcing process management
and incorporated their bear of service solutions. This firm offers various services to be provided
with their customers as the banking facility, Central, local government, private sector companies
and many more. These works with a wide range or broad range of emergency services like fire
services, police force and provide their control and also included their consultancy firm also. It is
an international business process outsourcing that will be headquarter in London with overall
market share is 29% in 2016 which is related to has many clients in Central government, private
sector and local government. This firm has also deal with various turnover for private and public
sectors with the four largest multi- disciplinary culture firm in UK and it is mainly focus on
capital has also operations across Europe, Africa and Asia. It should be listed in the London
stock exchange has a constituent. Their products are business process outsourcing, service
transformation, customer service, finance, policy administration, HR staff, support ICT,
corporate services, advisor, infrastructure outsourcing (Groza and Groza, 2018)
History of Capita PLC
Capita PLC was formed in 1984 which is division of nonprofit CIPFA which is chartered
institute of public finance in accountancy. In 1987 they can become independent company with
33 staff of a management and was first listed in the London stock exchange as a constituent in