Business Etiquette and Organizational Success

This presentation explores the concept of business etiquette and its significance in achieving organizational success. It covers various aspects of etiquette, including first impressions, dress code, meetings, dining, social media, and cross-cultural communication. The presentation emphasizes the importance of proper behavior and provides practical tips for professionals to enhance their etiquette skills.

Business Etiquette
and Organizational
Success

What is business etiquette?
Business etiquette provides
a set of rules through which
an individual interact with
another in a workplace
including suppliers,
customers and with inside
and outside business
environment (Okoro, 2012).
These etiquettes can sound like
it focuses on small things that
are not that much important,
however, all together they make
a big difference to the
organisation as well as sorts of
various responses received in all
areas.

First Impression
■ To crack a deal in the business, First impression is very
important to be successful.
■ It requires individual to make proper eye contact, know
name and full information about company and its
products, do a solid firm handshake, dress appropriately,
straighten the posture, smile and show interest.

Dress Etiquette
• The way one dresses is important in
the business as it stimulates the way
individual to perceive other individuals
(Malcolm and Tangen, 2015).
• In the first four minutes of the
meetings, many individuals form
impression to others.

Meetings Etiquette
Meetings are known to be as important aspects
of business communication that allow people
to share their views, ideas and thoughts to get
a necessary conclusion for the respective
project (Carayannis, Sindakis & Walter, 2015).
Some of professional meetings rules and etiquette can be –
• Be on time
• Have a strong agenda
• Understand the unwritten speaking rules
• Respect each other people ideas

Dining Etiquette
• People in professional business is required to be
aware of various dining etiquette that will well-
equipped with every eating situation.
• There are various dining etiquette that is not
possible to cover here, however, every
individual should have knowledge about this –
 Put the napkin in your lap while sitting down.
 No elbows on table.
 Chew with your mouth closed.
 After finishing the meal, one should fold the
napkin in half place it on left side of plate.

Proper
Behavior
On the other hand,
enterprises whose staff
reflects negative
behaviour result in poor
business performance as
Corporate whose staff
reflects proper behaviour
with respecting of
employees and being
polite tend to be more
successful, productive and
cohesive.

Social Media and Net Etiquette
• To conduct a professional business,
having net etiquette is also
important as due to evolution of
social media.
• It includes professional writing of
e-mails, letters, adequate
grammar and using of complete
sentences.
• Other important practices may be
related to being nice, not judging
too quick, be respectful, do not

Cultural Etiquette
• For any organisation, cross-cultural communication plays
an important role while conduction business with any
other culture.
• For instance, many American customs may be perceived
rude and hence it is required that a business should
undertake proper etiquette technique for each respective
culture (Tipton, 2008).
• Examples –
 Japanese tend to speak softly while sharing ideas,
whereas Germans tend to speak loudly.
 In Argentina, being on time is rude whereas it is vice-versa
in Germany.
 In Japan, one need to decline several times while

Conclusion
■ Many companies established certain important procedures and rules that would in
association of business etiquette.
■ With necessary communication, the behaviour of employee in respect the
organisation and every individual would trace a pattern and could not leads to
any breakdown of conflicts and communication.
■ Business etiquette promotes solidarity, fellowship and team spirit among the
individuals in the organisation as it provides people greater heights when they
start working as teams and thus result in good success.

References
■ Carayannis, E. G., Sindakis, S., & Walter, C. (2015). Business model innovation as lever of
organizational sustainability. The Journal of Technology Transfer, 40(1), 85-104.
■ Malcolm, D., & Tangen, J. O. (2015). Etiquette and the cultural diffusion of golf:
globalization and emotional control in social relations. International Journal of Golf
Science, 4(1), 33-49.
■ Okoro, E. (2012). Cross-cultural etiquette and communication in global business: Toward a
strategic framework for managing corporate expansion. International journal of business
and management, 7(16), 130.
■ Tipton, F. B. (2008). “Thumbs-up is a rude gesture in Australia” The presentation of culture
in international business textbooks. Critical perspectives on international business, 4(1), 7-
24.

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