Strengths and Areas of Improvement of Travelling Companies

Business Excellence
and Marketing

Table of Contents
INTRODUCTION ..........................................................................................................................1
MAIN BODY...................................................................................................................................1
Strengths and areas of improvement of travelling companies....................................................1
Detailed analysis of EFQM model on the organisation..............................................................4
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
Business excellence is determined as outstanding activities and practices that helps to
manage the enterprise and achieve the business objectives. This report is based upon the Quality
Scotland which is a charitable enterprise that helps in promoting business excellence all over the
Scotland in private, voluntary and public sectors. Bringing excellence and long term
sustainability is very important in an organisation for existing in a market for a long run. This
report covers the consideration of Trailfinders and Turquoise Holidays which are travelling
companies of UK and their areas of improvement and strengths are identified. Further, it includes
the way in which Trailfinders has developed their sustainable relationship with theirs suppliers
and partners and how it manage its equipment, resources, buildings, and resources in a
sustainable manner.
MAIN BODY
Strengths and areas of improvement of travelling companies
In context of EFQM Business Excellence Model, the two organisations which are
selected are Trailfinders and Turquoise Holidays of United Kingdom that deals with travel and
tourism sector and their strengths and areas in which they require improvement.
Overview of Trailfinders
It is a tour and travel company in United Kingdom and Ireland. It is one of the largest
travelling organisation of UK and it has around 31 travel centres in United Kingdom and three in
Ireland. This enterprise is specialised worldwide in tailor-made that includes Asia, Africa, North
& South America, New Zealand and Australia.
Overview of Turquoise Holiday
It is travel and tourism company that is based on United Kingdom that provides high
quality travelling experience to customers. It provides certain holiday packages such as family
holidays, Honeymoons, and other packages. It provides destination in Africa, Asia, Indian
Ocean, Middle East, Caribbean, Australasia, South Pacific, USA, and so on.
EFQM Business excellence model- It is considered as a non-prescriptive excellence approach
for the management of organisation that is developed by EFQM to help enterprises in becoming
more competitive. The five fundamental concepts of EFQM and its relevance upon both of these
organisations are elaborated as follows-
1