Business Excellence through the EFQM Model with Special Reference to DEWA Company

Business Excellence through the EFQM Model
With Special Reference to DEWA Company
Student Details
6/29/2019

BUSINESS EXCELLENCE EFQM MODEL
Executive Summary
It is important for every business to have excellence in their working activities. With
the word excellence, it means that the functions of business done with perfection. It may be
related to production, distribution, marketing, management, etc. These all functions of
management needed to be integrated together in order to provide Excellency in operations,
this, in turn, help the organization to achieve profit in the long run. In this assignment, the
degree of excellence of Dubai Electronic and Water Authority Company is analyzed with the
help of the EFQM (European Foundation for Quality Management) model. This analysis was
done by reviewing different components of this model like criteria, concepts, and theory, and
relating it with the functioning of DEWA Company of Dubai. The aim of this analysis is to
determine the excellence level of the selected organization. It also focuses on establishing the
standard performance excellence level and comparing the actual performance of the
organization in order to identify any gaps in between them. The identified performance
excellence gaps then tried to fill up with the help of an effective supply chain management
strategy. This strategy can help electronic and water supply company of Dubai that is DEWA
in supplying their energy mix efficiently.
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BUSINESS EXCELLENCE EFQM MODEL
Executive Summary...................................................................................................................1
EFQM Model.............................................................................................................................3
Fundamental Concepts...........................................................................................................3
Criteria of Model....................................................................................................................3
RADAR..................................................................................................................................3
Analysis of DEWA Company through the EFQM Model.........................................................4
DEWA Company Overview...................................................................................................4
Criteria for Improvement in DEWA Company......................................................................4
Theory of Business Excellence..............................................................................................7
Recommendation for Excellence...............................................................................................8
Lean Supply Chain Management Strategy.............................................................................8
Bibliography.............................................................................................................................12
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BUSINESS EXCELLENCE EFQM MODEL
EFQM Model
The European Foundation for Quality Management model that is helpful in
identifying and maintaining the excellent level of any company in the market. It is the most
widely used tool for improvement by various business firms. EFQM model is based on the
Total Quality Management concept (EFQM, 2013).
In order to identify and maintain operational as well as functional excellence of any
organization there are three elements of the model that are:
Fundamental Concepts
These are the eight in number and together provide a fundamental basis to the EFQM
model. These concepts include sustaining outstanding results, managing with agility,
succeeding through the talent of people, etc.
Criteria of Model
These criteria of this model help in establishing excellence measures in an
organization, such as leadership, people, Partnerships & Resources, Processes, Product and
Services, etc.
RADAR
This is the combination of four elements helps in questioning different measures in an
organization.
This model is designed to give assistance to various business in increasing their
excellence level, however, it must be understood that the model is flexible as per the
requirements of different organizations (Gomez, 2011). All components of the EFQM
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