Business Improvement and Performance Excellence PDF
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Added on 2021-04-17
Business Improvement and Performance Excellence PDF
Added on 2021-04-17
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Running Head: BUSINESS IMPROVEMENT AND PERFORMANCE EXCELLENCEPROFILE1BUSINESS IMPROVEMENT AND PERFORMANCE EXCELLENCE PROFILEStudent IDStudent NameCourse TitleCourse CodeSemesterSchool Year
BUSINESS IMPROVEMENT AND PERFORMANCE EXCELLENCE PROFILE2BUSINESS IMPROVEMENT AND PERFORMANCE EXCELLENCE PROFILEWhat Are They Trying To Accomplish?Colgate –Palmolive Company, is an American consumer product which primary focus is on distribution, production, and provision of personal care products. The company is trying to be the best company in providing own hygiene products. Profit motive where the company should be directed to achieving highest profit, customer satisfaction. Continuity of the business is the other organizational characteristics where the company should continue running all the time without closure. The company aims to be committed to undertaking showing integrity and respect to all people around the globe (Earl, 2001). The company is also trying to cope with the competitive environment which keeps on changing.What Changes Can The Management Make That Will Result In Improvement?Once a company has joined global market they end up facing challenges as workforce management, unfamiliar laws and regulations, host country norms and customs [CITATION Cla99 \l 1033]. Right management strategies will make sure that the customers are served on time, and thepolitical risks are reduced. Colgate Company should ensure that there is sufficient communication so that the production and distribution will be fruitful (Harte & Jettema, 2017). What Are The Indicators To Know That A Change Is An Improvement?One the company are at peace with the politics they will avoid the political risks like adding to the taxes[CITATION Ear05 \l 1033]. Also when the company can launch new products, it is also a clear indication that the management operation is running in the best way. Fostering of the inclusive workplace which is a mirror to the global market is clear indication of improvement(Isaksson, Kiessling & Harvey, 2014). As a result of the inclusive workforce then there will be a creation of right workforce where the people will make contributions to the company.
BUSINESS IMPROVEMENT AND PERFORMANCE EXCELLENCE PROFILE3Define the Process: Its Start, End, and What It DoesThe process should start with the company examining marketplace. Creation of opportunities that give financial viability will be of importance at this stage. The customers should be given attention so that the entrepreneur can get to understand their demands. All the governments would like to impose taxes to growing business for them to generate more profits. The company should make sure the charges are standard, and they are getting some benefits in return from the government [CITATION Min02 \l 1033]. Code of the conduct of the business organizations should be well understood for the smooth running of the business. Describe The Process: List The Key Tasks Performed And Sequence Of Steps, PeopleInvolved, Equipment Used, Environmental Conditions, Work Methods, And MaterialsUsed.The process of manufacturing involves three significant steps namely; weighing, mixing and filling the tubes and finally packaging followed by shipping.Weighing and mixingWater glycerine is mixed using mixing vat followed by other temporal humidity of the barrel, which is observed keenly to acquire good end product [CITATION Har17 \l 1033]Filling the tubesThe tubes are passed under blower machine, which removes the air, and dust particles before the toothpaste is filled. Packaging and shipping Sealed tubes are put in boxes, and that is what we call packaging. They are later stored in the warehouse waiting for distribution (Khanna & Rivkin, 2001).
BUSINESS IMPROVEMENT AND PERFORMANCE EXCELLENCE PROFILE4People InvolvedSuppliers of raw material and Customers are considered as major people involved. Distributors, brokers and intermediaries carry goods from the manufactures to the final consumer. Employees will also be involved to help in the manufacturing process.Equipment usedMixing vat is used to mix all ingredients while an optical device is used to rotate the tube to ensure that the air and dust are extracted during filling (Lambert & Enz, 2017).Environmental conditionsTemperature and humidity are regulated to ensure ingredients mix correctly. Work method includes; Batch processing where the toothpaste is mixed in a conventional batch which equals 10,000 four ounce tubes. The Players: External and Internal Customers, Suppliers and Process Operators.External customers are the people who buy goods and services from Colgate Company, and they are not part of the organization (Mehta, 2017). Example of external customers are process operators and employees who carry out day to day operations of the company. Internal customers are suppliers, investors or shareholders. Define Customer Expectations: What The Customer Wants, When, And Where, For BothExternal And Internal Customers.Some of the customer’s expectation include; quality where customers prefer Colgate products of high quality and well-designed packets and tubes (Fidel, Schlesinger & Cervera, 2015). Usabilityis another expectation because customers prefer products that are easy to open and store. Availability is also a customer expectation since readily available products will always attract the customer.
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