Business Improvement and Performance Excellence Profile of Toyota

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E-Commerce
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E-COMMERCE
Table of Contents
Section 1 Business Improvement and Performance Excellence Profile..........................................2
Setting of objectives by Toyota.......................................................................................................2
Definition of process....................................................................................................................2
Description of process..................................................................................................................2
Listing of the key tasks................................................................................................................2
Sequence of steps.........................................................................................................................3
People Involved............................................................................................................................3
Equipment Used...........................................................................................................................4
Environmental Conditions...........................................................................................................4
Work Methods and materials used...............................................................................................4
Description of players..................................................................................................................4
Defining Customer Expectations.................................................................................................4
Management changes for Improvement..........................................................................................4
Qualitative data evidence on process performance......................................................................5
Perceived problems related with the process...............................................................................5
Causes of problems and its impact on the performance...............................................................5
Identification of indicators for improvement in change..................................................................5
Development of potential changes or solutions to the process and its evaluation.......................5
Section 2: Option A.........................................................................................................................5
Explain the difference between quality and productivity............................................................5
Impact of productivity and quality on profitability......................................................................5
Tactical plans and short term goal for improving the product.....................................................6
Role of managers in improving quality of a product...................................................................6
Personal Experience.....................................................................................................................6

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E-COMMERCE
Section 1 Business Improvement and Performance Excellence Profile
Setting of objectives by Toyota
Definition of process
Toyota is considered as one of the largest car manufacturing companies in the world. They are
the largest in terms of volume production. It was established in the year 1937. They are
trying to accomplish the production of cars with the elimination of the waste involved in
the production process of Toyota (Rahani & Al-Ashraf, 2012). They try to accomplish
that there should not be any inventory costs to be beared by the company by which they
can increase the capacity of production. The name of the process is JIT. The process JIT
is defined as the integrated series of tasks which is designed in achieving the high
production volume with the application of the raw materials, process and the finished
gods as well (Čiarnienė & Vienažindienė, 2012).
Description of process
JIT is the inventory strategy or the production model which is useful for Toyota to improve the
work processes and for improving the performance of Toyota. The process explains that
Toyota has the production capacity annually and they were trying to increase the
production on a constant basis so this production process indicates that the raw materials
and the activities are reached at the destination workstation at the right time as well in the
right quantity (Belekoukias, Garza-Reyes & Kumar, 2014). This is important that the
process needs to be eliminating the different types of wastes from the production process
or system of Toyota.
Listing of the key tasks
The listing of the key tasks are depicted below
 Focused factory networks
 Departmental Specialization
 Group technology
 Uniform Plant loading
 Inventory hides problems
 Kanban Production Control System