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Business Information Management for Dealing with Customer Complaints

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Added on  2023-06-08

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This presentation discusses the importance of business information management practices in dealing with customer complaints. It highlights the problems faced by NBN Co Ltd, a government-owned organization in Australia, and suggests effective models such as leadership, Maslow's theory of motivation, and strategic planning. The intervention techniques include cloud computing, electronic media, legal steps, and free gifts, warranty extension, and reward points against recharge. The presentation concludes that cost-effective product packages and small recharge facilities can help address the issue.

Business Information Management for Dealing with Customer Complaints

   Added on 2023-06-08

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Business information
management for dealing with
customer complain
Business Information Management for Dealing with Customer Complaints_1
Introduction
The business information systems play an important role in the case of
developing relationship between technology and people. This is also
very effective in the case of dealing with the employees in the
organization. In order to improve the business practices, the
implementation of communication technologies are being evaluated in
the case of professional practices.
Business Information Management for Dealing with Customer Complaints_2
Company background
In this study, the company named
NBN Co Ltd has been
highlighted. In the year 2009, the
company has established that
works to build, design and
operate as the monopoly
wholesale broadband service
provider in Australia. Australian
government owned this
organization for establishing
National Broadband network in
Australia
Business Information Management for Dealing with Customer Complaints_3

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