Business Intelligence in Airlines Industry: Issues and Solutions

Running head: BUSINESS INTELLIGENCE
BUSINESS INTELLIGENCE
name of the student:
name of University:
Author's note:

1BUSINESS INTELLIGENCE
Table of Contents
Introduction:...............................................................................................................................2
Literature review:.......................................................................................................................2
Issues faced by the Airlines companies and their solution through BI:.....................................3
Customers issue:.....................................................................................................................3
Flight delay:...........................................................................................................................4
Missing luggage:....................................................................................................................4
Seat allocation:.......................................................................................................................5
Connecting flight:.......................................................................................................................5
Conclusion:................................................................................................................................6
References:.................................................................................................................................7

2BUSINESS INTELLIGENCE
Introduction:
The aim of this report is to discuss the usage of business intelligence in operating
airlines company successfully. Airlines industry is a huge place to work at which need update
for every second, the management needs a collection of data every moment. In case they do
not find any at the moment of emergency, the whole initiative and service will be devastated
and customer dissatisfaction will reach height. There are some issues which frequently
emerges in the airlines sector at the time of providing service to the customers and managing
the flight at a time are- customer issues, flight delay, seat allocation, missing luggage and
connecting flight.
Literature review:
As stated by Muntean (2018), Business intelligence covers strategies and information
systems that the companies often use to excerpt from large as well as various data. To this
author, business intelligence relates the information from value chain and gather relevant
knowledge for supporting a range of tactical, operational and strategic business decisions of
the companies. Through this method the companies can easily attain sustainability as this
have become an integral part of corporate business. Business intelligence also implies a
perfect integration of the systems operating in an organization by combining newer
approaches at all the levels of the company such as performance management, business
model, projects of business intelligence and data models of the corporation.
To Andronie (2015), airline industry of any country deals with a large quantity of
unstructured, rapid changing and complicated data for which they need to use business
intelligence tools. Business intelligence specializes helps the airlines to obtain needed
knowledge and decisions to explore these big data for the organizations. It is important so
that the airlines can fundament their activities in one hand and improve their process. BI tools