Strategies for Implementing an Inclusive and Diverse Workforce

This report explores the strategies and benefits of implementing an inclusive and diverse workforce in a business. It includes a case study based on Tesco plc and covers topics such as research methodology, project management plan, Gantt chart, and work breakdown structure.

Business management project

Table of Contents
TOPIC..............................................................................................................................................3
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Aims and objectives..........................................................................................................3
P2 Project management plan..................................................................................................5
P3 Gantt chart and WBS.........................................................................................................7
TASK 2............................................................................................................................................9
P4 Research Methodology......................................................................................................9
P5 Interpretation of findings.................................................................................................12
P6 Recommendations...........................................................................................................20
TASK 3..........................................................................................................................................21
P7 Reflection........................................................................................................................21
CONCLUSION..............................................................................................................................21
REFERENCES..............................................................................................................................23

TOPIC
“To examine the strategies and edges, which can assist the business organisation in
implementing an inclusive and diverse workforce?” A case study based on Tesco plc.
INTRODUCTION
In current business scenario every businesses have aim to expand them so as to enhance market
share (Benton and et. al., 2017). So it is essential for the workforce to be skilled and full of talent
so that they can perform their task within the business organisation in an effective manner in
order to attain business goals and objectives. When a business is having various set of skill and
talent this is known as diversified workforce which is essential for the businesses to get market
competitive edge and growth. When a workplace environment is created with diversified
workforce this may help the business to gain their objectives on time. In this report the concept
of workforce diversity and equality has explained and for this the company taken in the report is
Tesco Plc. Tesco Plc is a British multinational supermarket which was established in the year
1919. The company is having headquarter in Welwyn Garden City, Hertfordshire, England,
United Kingdom. Tesco Plc is having near about 450000 employees in their organisation which
are operating near about 6800 stores around the globe. Importance of diversified workforce is
elaborated in this report which assists the business to build efficient business environment. At
last a small term research is carried out in the last part of report by using different research tools.
TASK 1
P1 Aims and objectives
With the help of inclusive workforce in the business, the business may have high
efficiency as opinions of employees are included in the process of decision making by this
employees feel that they are an important aspect for company. This assist in enhancing
commitment towards the business and refining their performance that acts as useful effort
towards achieving business goals within stipulated time period. This also enhances harmony
within internal employee that leads to corporation and friendly business environment in the
organisation.

Aim: “To examine the strategies and edges, which can assist the business organisation in
implementing an inclusive and diverse workforce?” A case study based on Tesco plc.
Objectives:
 To render understanding regarding inclusive workforce.
 To examine the edge and tactics that can be used by Tesco Plc so as to introduce
diversified and inclusive workforce (Brčić and Mlinarić, 2018).
 To recognise the benefits of these workforce in the business.
Research questions:
 What is meant by inclusive workforce in the business?
 Which edges and strategies are adopted by business as in creation of diverse and
inclusive workforce?
 What are the benefits of having such workforce within business?
Literature Review
Inclusive workforce in a company
According to Eric, 2019, inclusive workforce means the internal workforce of the
business belongs to various religion, talent, skill, gender, belief, society, expectations etc. This is
essential that when inclusive workforce is introduced in the business then the organisation is
required to provide them equal opportunities irrespective of their diversity so that they can feel
their value within business (Bryman, 2017). This is helpful in boosting employee engagement in
the business so by this the entire workforce works with high motivation and zeal to enhance their
creativity. With the help of inclusive workforce innovation in a business can be enhanced and at
the same time employee retention can also be improvised as employee embraces their value
towards their business. When value is analysed by employee this assist them in enhancing their
performance which so as to achieve goals in an effective manner.
Strategies for building an inclusive and diverse workforce
As per Laura, 2019, numerous ways can be adopted by businesses so as to build inclusive
business environment which is advantageous for the business to attain their goals an objective

within stipulated time frame. With the help of training and development program employees may
understand their role and work which can be completed by them so as to enhance adaptability in
employee within business organisation. When participative leadership style is adopted in the
business this may lead to have high employee engagement within business organisation which
helps the business to get new and innovative ideas by valuing thoughts and opinions of their
workforce. With the help of appropriate performance appraisal system which is adopted so as to
examine performance of an employee irrespective of his or her difference may lead to boost
confidence and motivation in employees towards their company. This helps them to enhance
their performance which leads to have stability in inclusive workforce.
Advantages of having inclusive and diverse workforce
According to Jayne Thompson, 2019, in the modern era of globalisation of economies
every business is enhancing their efforts so as to obtain and introduce diverse workforce in their
business with a view to get assortment of thoughts, skills and inner talent in their company
(Cheung and et. al., 2017). This can assist the business in so many aspects such as this helps the
business to get new and innovative ideas in their business by which business may have high
market performance towards their product and services that are manufactured and rendered by
them to their customers. Inclusive workforce can assist employees to enhance their performance
in the business which resultantly increase business productivity. Similarly brand image can be
enhanced with the help of inclusive workforce which lead the business to cater and attract huge
customers.
P2 Project management plan
This is a formal plan which is well organised and documented and approved by business
which assists them in execution monitor and control the running project. This also assists in
examining the number of deliverables which is essential for completion of the running project.
This helps the business to identify those areas of project which are important aspect so as to get
desired results from the running project.
Cost: This is the most essential aspect of any project which assists them in examining in total
cost which will be incurred in carrying out activities of project in order to enhance effectiveness
of each activity. This helps the business in establishing budget which is required to run the

project in an efficient manner and to fulfil need of funds whenever required. The total funds
required by researcher are £65000 in order to perform various activities so as to attain desired
objectives.
Time: This is related to the time taken by researcher in completion of given project in an
effective and considerable manner. It is essential to define exact time which is requisite so as to
avoid any delay in order to conduct a research so that funds remain up to the requirement and
estimation. To complete the given project 3 months will be required so as to complete the same
in a considerable manner.
Scope: This is related to examining and documentation of list of precise goals which are
required to be achieved within conducted research. Along with this features, functions and
deliverable are also included in this aspect which is directly associated with the project which are
essential for completing the project within stipulated deadlines so as to determine time and cost
of the project. The researcher is required to examine scope of the project so that to recognise
those actions which are essential for completion of project.
Quality: This is associated with quality of result which is determined after project is
completed; this is dependent upon quality of the data which was collected by researcher as in the
process of project. So it is essential that data should be collected from authenticated and reliable
sources so that to maintain high quality within project which help that to maintain its
effectiveness (Flick, 2018)(Leavy, 2017).
Communication: This is associated with using methods and devices so as to establish
effective communication within team member in order to enhance corporation which may help
the researcher to achieve their goals in desired manner and required outcomes will be attained in
project. Effective communication is important as this assist in order to communicate with all the
team members so as to motivate them to take part in the project with high enthusiasm so as to
complete project effectively. Researcher is required to use communication channels like internet,
mobile and computer so as to get effective communication within project.
Risk: This is associated with circumstances of risk that may occur in the path of project
completion that may affect the running project and may lead to slowing down of the same (Nurre
and Weir, 2017). Thus it is essential to examine risk, so that to take preventive measures to

minimise the same. This assists completion of project in desired manner so as to attain high
quality within project.
Resources: These are those resources which are required to be taken within the project as in
the process of project completion. Resources may include printer, mobile phone, team mates etc,
these are used by researcher so as to complete the project within stipulated time and budget.
P3 Gantt chart and WBS
Gantt chart: This is a chart which states various time zones that can be given to each
activity so as to achieve goal and aims within time frame. This also involves all those efforts
which are put in the project by an individual so as to gain project achievement. This can be
utilised by researcher to determine overall effectiveness of the running project which help them
to determine exact time which is required to complete each task in an appropriate manner. This
chart is important as this gives relevant information about overall project so as to calculate
relevancy of each aspect.

Work Breakdown structure: This structure is used to eliminate project complexity as it
divides the whole task into tiny parts so that to render ease to designate task to team mates. This
communicates high reliability and simplicity in the project as with the use of this structure it
become easy to manage every activity so get to high effectiveness. In this structure whole project
and task bifurcated into small segments and then given time limit to complete the same (Orcher,
2016).

TASK 2
P4 Research Methodology
This is referred as methodologies that are used in collecting data and information for
assigned project work. This is the process of maintain the systematic inquiry that is used to
collect the data and information which are important for a business. For running any business
thus is important that to conduct the research analysis and gather information so activities and
plans can be implemented effectively. Various types of methodologies used by respective
organisation are mentioned below:
Primary Research- It is conducted independently by individual who is performed for
first time in order to collect data and information. I, other words, when information are collected
newly and in fresh manner is considered as primary research. Different types of methods are
used for primary data collection like questionnaire, interview and surveys to get data and
information. This is time consuming and money spending method that use4s for collecting
information. From this researcher can get instant feedback and bring changes accordingly.
Secondary Research – This is another methods in which information are collected from
other resources such as published data, collecting from primary resources and others. In other
words, secondary data is gathered from business report, newspaper, journals, government
agencies and so on. This is effective method because it take less time and cost to get the

information and outcomes. Researchers of selected organisation gather data from already
renowned resources which are published (Quinlan and et. al., 2019).
Qualitative Research- It is defined as research where data and information are collected
from open minded users in the form of numerical data. This is done through group discussion,
personal interview, behaviours and opinions, ideas and so on. This helps to increase the
organisational productivity by increasing knowledge. The problem has to be discussed deeply in
such research to get accurate results.
Quantitative Research- It is known as research whereby data is collected in terms of
numbers and translated into statistical data. In other words, this is systematically investigation
that uses to gather the information and data by performing statically, computational and
mathematical techniques. Effects are obtained from thoughts, concepts, human actions and so
on whose nature is descriptive. Web, online, and telephone interview are different methods used
for these studies, and so on (Rivera and et. al., 2017).
Sampling: This is the process in which particular numbers of people are selected for
performing a research. This research is undertaking sample size of 40.
Questionnaire
Quantitative questions
Q1) Are you aware about concept of inclusive workforce?
a) Yes
b) No
Q2) Are diversified and inclusive workforce essential for the business?
a) Yes
b) No
Q3) Does Tesco Plc is having workplace equality and diversity?
a) Yes
b) No

Q4) How companies can introduce diversified workforce?
a) Indiscriminate recruitment
b) Having variety of work
Q5) What do you meant by inclusive workforce?
a) Engaged employees
b) Include in decision making
c) Valued indiscriminately
Q6) What is the major need of workplace diversity in a company?
a) Increased innovations
b) Reputation of company
c) Competitive edge
Q7) How inclusive workforce may help an individual within company?
a) Improved performance
b) Increased job satisfaction
Q8) What are the major advantages of inclusive workforce in a company?
a) Increased productivity
b) Increased employee retention
c) Better brand image
Qualitative questions
Q9) What are the main strategies which can be used by businesses to develop inclusive and
diversified workforce?
 Training and development
 Participative leadership
Q10) What strategies can be introduced in the company?
a) Change in leadership style
b) Performance appraisals
c) Equal opportunities to all

Q11) Commendation
P5 Interpretation of findings
Q1) Are you aware about concept of inclusive
workforce?
Frequency
Yes 30
No 10
Yes No
0
5
10
15
20
25
30
35
30
10
Frequency
Frequency
From the above chart it can be concluded that out of 40 employee which are taken for
research, 30 knows about inclusive workforce and on the other side rest 10 do not have any idea
about this concept. This means there is high awareness about inclusive workforce which helps to
boost morale of employee and their job satisfaction.
Q2) Are diversified and inclusive workforce
essential for the business?
Frequency
Yes 30

No 10
Yes No
0
5
10
15
20
25
30
35
30
10
Frequency
Frequency
From the above chart it can be concluded that out of 40 respondents 30 are having
perception that inclusive and diversified workforce is essential for the business on the other hand
the rest 10 thinks that it is not an essential aspect for the business. With the help of diversified
and inclusive workforce new talent and abilities comes into the business which is advantageous
for the business in long run so as to provide assistance to company in achieving business goal in
an effective manner (Silverman, 2016).
Q3) Does Tesco Plc is having workplace equality
and diversity?
Frequency
Yes 28
No 12

Yes No
0
5
10
15
20
25
30 28
12
Frequency
Frequency
From the above chart it can be concluded that out of 40 respondents have analysed that
Tesco Plc is having workplace equality and diveristy in their business organsiation whereas 12
thinks that their company is not hving workplace diversity in their organisation. A company is
required to have both of these policies so as to generate cordinative environment in their buisness
so that to obtain harmoany and employee integration with a view to obtain high productivity.
Q4) How companies can introduce diversified
workforce?
Frequency
Indiscriminate recruitment 20
Having variety of work 20

Indiscriminate recruitment Having variety of work
0
5
10
15
20
25
20
Frequency
Frequency
Form the above graph it can be concluded that out of 40 respondents, 20 respondents says
that with the help of indiscrimination recruitment the company may have diversified workforce.
On the other hand rest 20 say that by giving verity of task to employee diversity can be
introduced in the business. It can be said that practices of recruitment are having prominent role
in creation of workplace diversity so that to have numerous skills and talent in the business
(Trashlieva and Radeva, 2018).
Q5) What do you meant by inclusive workforce? Frequency
Engaged employees 10
Include in decision making 20
Valued indiscriminately 10

Engaged employees Include in decision
making Valued
indiscriminately
0
5
10
15
20
25
10
20
10
Frequency
Frequency
From the above chart it can be concluded that out of 40 respondents, 10 say that inclusive
workforce means engaged employee within company. 20 say that inclusive workforce means is
to involve employees in the process of decision making and rest 10 say that inclusive workforce
means having value of employees without any discrimination. Thus it can be said that inclusive
workforce is sum of all the responses which have been collected by respondents. Inclusive
workforce helps the business to create healthy and friendly environment so that to get high
business efficiency.
Q6) What is the major need of workplace diversity
in a company?
Frequency
Increased innovations 20
Reputation of company 10
Competitive edge 10

Increased
innovations Reputation of
company Competitive edge
0
5
10
15
20
25
20
10 10
Frequency
Frequency
From the above graph it can be concluded that out of 40 respondents, 20 say that in order
to get increased innovations in the business workforce diversity is required. 10 say that for the
purpose to enhance reputation of company workforce diversity is needed and the rest 10 say that
with a view to obtain high market competitive edge workforce diversity is required. Workforce
diversity is essential as this help the employee to work together so as to achieve overall business
objective which enhances harmony within business (Westman, 2018).
Q7) How inclusive workforce may help an
individual within company?
Frequency
Improved performance 10
Increased job satisfaction 30

Improved performance Increased job satisfaction
0
5
10
15
20
25
30
35
10
30
Frequency
Frequency
From the above graph it can be concluded that out of 40 respondents, 30 relates inclusive
workforce with job satisfaction. 30 respondents have opinion that employees enhance their job
satisfaction when they feel workplace diversity in their business origination. Rest of 10 say that
with the help of workplace diversity performance of individual in the business can be improved.
Thus workplace diversity is having major role of providing job satisfaction and enhanced
performance to employees within a company (Zecheru and Olaru, 2016).
Q8) What are the major advantages of inclusive
workforce in a company?
Frequency
Increased productivity 10
Increased employee retention 20
Better brand image 10

Increased
productivity Increased employee
retention Better brand image
0
5
10
15
20
25
10
20
10
Frequency
Frequency
This above mentioned graph portrays that out of 40 respondents, 10 say that major
advantage of inclusive workforce is to have increased productivity in business whereas 20 say
that employee retention can be improved in business with assistance of inclusive workforce. Rest
of 10 respondents say that business may have better brand image in the market when they have
inclusive workforce in their organisation. So it can be said that inclusive workforce renders
various benefits to the company and employees as well.
Q9) What are the main strategies which
can be used by businesses to develop
inclusive and diversified workforce?
Explanation
Training and development This business practice helps the organisation in getting
those skills and talent which are required by business
so as to enhance coordination within business. Diverse
and inclusive workforce may work so as to enhance
profitability of business.
Participative leadership This leadership style assists on motivating employee
involvement within the process of decision making
that generates open and free working business
environment.

Q10) What strategies can be introduced
in the company?
Explanation
Change in leadership style Democratic leadership style should be used by leaders
so as to motivate their subordinates by which they will
feel valued within their company.
Performance appraisals This will assist in enhancing individual performance in
the business irrespective of their religion, gender and
beliefs.
Equal opportunities to all This will boost morale of employee as with rendering
equal opportunities to grow by which performance can
be enhanced.
P6 Recommendations
Thus from above research it can be concluded that with the help of using the above
mentioned strategies Tesco is able to build such a working environment in the business that will
eliminate barriers such as age, gender, religion and beliefs so as to assist employee to enhance
their own performance and contribute company in their success and profit earning. Following are
the recommendations which are provided to the company:
 Equal and fair chances must be given to all employees in order to give them personal
development which will help employee to enhance their level of job satisfaction and job
retention.
 With the help of effective communication all the employee can interact with each other
which may lead corporation and harmony in the business that may help the organisation
to get most efficient results.

 With the help of involving employee in process of decision making this may give new
and innovative ideas to the business and at the same time performance can be improvised
as the feel valued in their organisation.
TASK 3
P7 Reflection
The abovementioned research was accompanied by me that was based on the topic of
examining tactics and edges which are adopted by Tesco Plc to implement inclusive and diverse
workforce in their business which can assist the company in achieving goals and objectives in
considerable manner. With the help of this research programme I enhanced my knowledge for
need of inclusive and diversified workforce in the business which assists the business in
enhancing their abilities and capabilities to attain business goals. I created an active project
management plan in which essential aspect such as cost, time and resources were determined by
me to complete my project on timely manner. Various research tools and techniques were used
by me such as Gantt chart, WBS chart; these helped me to obtain accurate results. A
questionnaire was prepared by me and that contained questions and that was given to employees
of Tesco in order to obtain result from authentic sources. I faced various problems during
research such as shortage of time and resources and along with this to manage a team was a
difficult task for me. Though with the guidance of my teachers and my prominent
communication skills I somehow managed these problems. This research may assist me in
gaining future big research projects that will assist me in getting to desired college for further
studies.
CONCLUSION
From presented report, it has been concluded organisations will use recruiting,
preparation and screening approaches to fulfil international requirements. It is also important to
enhance recruiting, hiring and preparation for workers to fulfil international standards so that
corporate priorities and targets can be achieved. Using creative methods and techniques for
improved results is really important for companies. There are different methods and techniques
that can be used for recruiting and placement, such as internal, external, off and work

preparation. The mission and goals of the relevant organization, in specific time frame, must be
met. Various methodologies have been used to design questionnaire. The self-learning has
improved and recommendation is given for improvement and achievement of results. It is
important to consider project management plan such as cost, quality, time, resources and others.
Qualitative and quantitative are best approaches which are used to conduct the research and get
outcome.

REFERENCES
Books and Journals
Benton, L., Hoyles, C., Kalas, I. and Noss, R., 2017. Bridging primary programming and
mathematics: Some findings of design research in England. Digital Experiences in
Mathematics Education. 3(2). pp.115-138.
Brčić, M. and Mlinarić, D., 2018. Tracking Predictive Gantt Chart for Proactive Rescheduling in
Stochastic Resource Constrained Project Scheduling. Journal of Information and
Organizational Sciences. 42(2). pp.179-192.
Bryman, A., 2017. Quantitative and qualitative research: further reflections on their integration.
In Mixing methods: Qualitative and quantitative research (pp. 57-78). Routledge.
Cheung, A., Slavin, R.E., Kim, E. and Lake, C., 2017. Effective secondary science programs: A
best‐evidence synthesis. Journal of Research in Science Teaching. 54(1). pp.58-81.
Flick, U., 2018. An introduction to qualitative research. Sage Publications Limited.
Leavy, P., 2017. Research design: Quantitative, qualitative, mixed methods, arts-based, and
community-based participatory research approaches. Guilford Publications.
Nurre, S.G. and Weir, J.D., 2017. Interactive Excel-based Gantt chart schedule
builder. INFORMS Transactions on Education. 17(2). pp.49-57.
Orcher, L.T., 2016. Conducting research: Social and behavioral science methods. Routledge.
Quinlan, C., Babin, B., Carr, J. and Griffin, M., 2019. Business research methods. South Western
Cengage.
Rivera, S.C., Kyte, D.G., Aiyegbusi, O.L., Keeley, T.J. and Calvert, M.J., 2017. Assessing the
impact of healthcare research: a systematic review of methodological frameworks. PLoS
medicine. 14(8).
Silverman, D. ed., 2016. Qualitative research. Sage.
Trashlieva, V. and Radeva, T., 2018. ADMINISTRATIVE PROCESS MODELING: WBS AND
PROJECT MANAGEMENT APPROACHES REVIEW. Science. Business. Society.
3(2). pp.87-90.
Westman, M., 2018. Positive Effects of Sustainability in Buisness.
Zecheru, V. and Olaru, B.G., 2016. Work Breakdown Structure (WBS) in Project
Management. Review of International Comparative Management/Revista de
Management Comparat International. 17(1).

Online
Laura .2019. What is an inclusive workplace [Online] Available through:
<https://www.forbes.com/sites/forbeshumanresourcescouncil/2019/02/04/what-an-inclusive-
workplace-actually-looks-like-and-seven-ways-to-achieve-it/#4a093432316b>
Eric .2019. How to create an inclusive workplace culture [Online] Available through:
<https://www.forbes.com/sites/ericmosley/2019/10/17/how-to-create-a-more-inclusive-
workplace-culture/#39398b567bde>
Rose .2019. Advantages of a diverse workforce [Online] Available through:
<https://smallbusiness.chron.com/advantages-diverse-workforce-18780.html>

Project Logbook for the chosen organisation:
Name of the learner: Name of the Supervisor:
Project Title: “To examine the strategies and
edges, which can assist the business
organisation in implementing an inclusive and
diverse workforce?” A case study based on
Tesco plc.
Date:
Update of weekly research/ tasks achieved
(Account for a minimum of six weeks with
dates) What have you accomplished?
 Did you achieve Task requirements?
 Are you on way and within limits set? Did you want to make any alterations
to your project management plan?
To examine the strategies and edges, which
can assist the business organisation in
implementing an inclusive and diverse
workforce?” A case study based on Tesco
plc.
Yes, I fulfilled entire requirement within the
time frame provided.
Yes
No, I don't think any change is requisite in
the plan.
Any risks and / or issues identified? Did you recognize risks/issues with a
absence of skills requisite for
Yes, Risk of resourceful data assortment.

performing research tasks?
 Did you recognise any further
risks/issues that have an impression on
the project management plan?
Yes, I recognised issues of time managing
and management of team members.
Problems encountered What obstacles did you face?
 How did you deal with them?
Team management and data assortment
from respondents.
I enhanced various soft skills so as to
manage behaviour of workforce within
business.
New Concepts and change of project direction
What Have I learnt about myself this week? How did I feel when I had to deal with
tasks/problems?
 How well have I accomplished? What
did I contribute?
Sometimes I was tensed and full of anxiety
while carrying out this project.
I have undertaken huge efforts in order to

 What can I progress on next week?
 How will this learning apply in the
future?
get best results during my project.
For this purpose I am going to read books in
order to enhance various skills.
In future during such kind of research
program my developed skills and
understanding will help me to undertake
those researches.
Tasks planned for next week Which tasks is having most
significance?
 Have you have sufficient time for
completion?
The major task is to collect data and
interpret the in an efficient manner.
Yes, by the help of Gantt chart I distributed
time within various activities.
Project plan status to date (on, ahead, behind)
Supervisor comments to address
Signature of the Supervisor and date:

What was the Project supposed to achieve?
This project is related with the aim “To examine the strategies and edges, which can assist the
business organisation in implementing an inclusive and diverse workforce?” A case study
based on Tesco plc.
Did the project succeed in its aims/ how do you know? Specifically, please outline any evaluation
and assessment undertaken?
Yes, with the use of questionnaire and sampling method effective result were drawn out and objectives
was achieved.
What things do you think worked well and why? Evaluate all aspects of the project?
My research skills, analysis skills and communication skills assisted me during the tenure of my project
in a considerable manner.
What problems emerged during the project and how were they tackled? Was there timely
identification of issues and resolution during the project process?
Numerous issues were faced by me such as difficulty in obtaining data from respondents due to their
rigid behaviour. In order to deal with this problem I used my soft skills.
What did you learn from undertaking the project?
I learnt that with the help of diversified workforce business may have distinct competitive edge and by
involving employee in the process of decision making inclusive workforce can be introduced in the
business.
How would you rate your performance as a management consultant leading the project?
According to my presentation in research, I rate myself 9 out of 10.
What strengths and weakness of your performance did you identify?
Strengths: communication skills, analytical skills
Weaknesses: Time and team administration

How will this inform and support your continuous professional development?
This may help in my professional and career development which can give me another future research so
as to help me in emerging as a researcher.