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Business Processes and Systems Contents Essential Components for Effective Business Operations Management

   

Added on  2020-06-04

16 Pages4444 Words424 Views
Business Operationsand Systems

ContentsPART 1............................................................................................................................................1Essential components for effective business operations management........................................1Comparison of different solutions...............................................................................................2Use soft system of methodology..................................................................................................2Comparison and contrast of different models..............................................................................4PART 2............................................................................................................................................5Rich picture..................................................................................................................................5Root definition.............................................................................................................................5CATWOE....................................................................................................................................6Business process plan (As is)..........................................................................................................9Business process plan (To be).........................................................................................................9PART 3..........................................................................................................................................10Key performance objectives......................................................................................................10REFERENCES..............................................................................................................................13

PART 1Essential components for effective business operations managementThe research is focused on NTUC FairPrice which is one of the retail in Singapore. Citedfirm aims at understanding the requirements and to take up appropriate steps so that they are ableto attain their set goals and objectives. Further, the brand value that developed by this firm ishigh and so that they have developed a strong customer base (Turban, Sharda and Delen, 2011).In order to make individuals satisfied, they focus on making understanding the need andrequirements with the help of which the rate of satisfaction can be raised. Further, there arevarious type of business operations that are required to be considered by cited firm and they areas follows:Quality control and assurance: Steps that are included in operational process areconsidered to be highly important. With this respect, it requires to access work at the end ofprocess. In this context, it is the responsibility for management for quality control so as toexamine final product and to eliminate goods that are defected. Further, steps are taken so thatthey are able to overcome them (Choi, Chan and Yue, 2017). One of the effective way toimprove performance of business applied NTUC FairPrice is with the help of reducing waste. Inconditions when the rate of defects are low, then it becomes favorable enough to satisfyindividuals. NTUC FairPrice at Singapore it enables to deliver high quality services andassurance control. Capacity planning: It is identified that frequent changes are made in relation with tasteand preferences of service users. With this respect, time to time steps are taken up by cited firmthat is NTUC FairPrice so that they are able to makechanges within the firm in positive manner.With the help of operation management, they focus on developing plan so that optimum use ofresources are done. Maintaining and placement: NTUC FairPrice is required to develop certain amount ofunit so that they are able to meet the requirement of customers. With the help of operationmanagement, cited firm is able to take up appropriate steps through which placement take placein appropriate manner (Demirkan and Delen, 2013). There are frequent analysis made throughwhich sales that can be produced are identified and requirement of customers by NTUCFairPrice met. 1

Cost reduction and cost control: Operation management is effective enough to reduce thecost and in controlling the cost that are incurred. This part is done by NTUC FairPrice efficientlyand they are able to control and reduce cost. This way, optimum use of resources are donethrough which high quality maintaining standard place are included. NTUC FairPrice make surethat products are provided to customers at low price so that they are able to develop strongcustomer base. Further, it can be stated that cited organization is able to maintain relationship withservices users and they are highly focused on quality of work. In addition to this, to create value,feedbacks from customers are taken so as to solve the issues. Comparison of different solutionsThere are different types of steps that can be taken so as to implement the plan, cited firmshould make use of new or updated technology. Apart from this, the rate of interaction withemployees is required to be high (Reim, Parida and Örtqvist, 2015). When these aspects arefocused, then it becomes favourable enough to deliver high quality services. Further, informationto customers should be provided properly so that information in relation with the preferences ofcustomers is determined. The rate of competition is high and there are many firms that delivertheir customers with similar type of products and services. All the companies focus on gainingmaximum profit. In order to do so, it can be done when the areas in which development is to bemade are identified. There are other retails from which threat can be faced. Cited firm will makeuse of warehouse so as to store the products and in delivering it to customers at their home. Inorder to make the business operation effective discount offers need to be provided and quality isrequired to be maintained (Elbashir, Collier and Sutton, 2011). Use soft system of methodologyThere is different type of methodology that has been used by organisation for remove anykind of issue is to be created by online business. In this context, some effective strategies are tobe applied for overcome such kind of conditions. This is to be help to improve the marketperformance and increase level of market (Shaw, Blanning and Whinston, 2012). In additions,seven stages are to be inculcated in system of methodology. The main aim is improving theexecution and element the issue in such activity. NTUC FairPrice has purpose at introducinghybrid artefact to custom-made in which they can go on shopping in shop and can order corking2

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